gotomyerp Cloud Hosting Reviews (96)

Reviews

gotomyerp Cloud Hosting Reviews (96)

4.8
96 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the fast support and ease of use of gotomyerp, highlighting how quickly issues are resolved and the intuitive interface that simplifies remote access. Many appreciate the reliable service that allows them to work efficiently from anywhere, although some mention occasional connection issues as a minor drawback.
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Steve P.
SP
Steve P.
Small-Business (50 or fewer emp.)
"Initial tech support"
4/5
What do you like best about gotomyerp Cloud Hosting?

Upgrading to multi user has broaden our companies capabilities. Cloud hosting makes it seamless. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

The cost is high for a small company. There are no issues, just another expense. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Steve - glad to hear that the solution making your operations more effective. This is where the value is. As a premium service provider we do invest in the highest quality infrastructure and talent the industry offers. Thanks again for the feedback.

LH
Lisa H.
Small-Business (50 or fewer emp.)
"Excellent QuickBooks Hosting"
5/5
What do you like best about gotomyerp Cloud Hosting?

Gotomyerp QuickBooks hosting has been my solution for over 6 years. I have never had an issue with their services. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

Quite honestly, I can't think of anything I dislike about Gotomyerp. If I have an issue, their online support is remarkable. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Hi Lisa - Great to hear we've been able to make working where ever you are, easy. Thanks for the review!

Verified User in Publishing
UP
Verified User in Publishing
Small-Business (50 or fewer emp.)
"Documents would not print with borders"
5/5
What do you like best about gotomyerp Cloud Hosting?

The response time was very good, and the problem was solved quickly. Appreciated the team member's concern. The team showed interest and provided resources that I could use in the future Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

No complaints at this time. The program is working well for our business needs. Team is solution oriented. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Hey there and thank you for the complement. Certainly appreciate the feedback.

CB
chuck b.
Small-Business (50 or fewer emp.)
"Log on stuck in verification loop"
5/5
What do you like best about gotomyerp Cloud Hosting?

It is a fairly intuitive tool to use and the customer support was quick and effective when needed. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

I have experienced no negative issues at this time while using this software Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Hi Chuck and thank you for those 5 stars! Glad to hear we had a quick resolution for you - we're always looking to improve and sometimes we get handed a curve ball by publishers. Let us know if there's more we can do to help. Thanks again.

JC
Jessica C.
Small-Business (50 or fewer emp.)
"ALWAYS HELPFUL!"
5/5
What do you like best about gotomyerp Cloud Hosting?

The best thing is being able to work remotely. Whenever there is an issue they are easy to get in touch with quickly and always fast to resolve our issues! Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

cant think of anything, we do have to reach out every so often for help when our computers lock up, but im not entirely sure that is a gotomyerp issue or something here. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Jessica, I am glad to hear our team has been able to help you. If needed we can assess you site’s bandwidth again to see if there’s been any changes, it might be those out of country locations.

CB
Cathleen B.
Mid-Market (51-1000 emp.)
"Fast and Reliable Support"
5/5
What do you like best about gotomyerp Cloud Hosting?

Whenever I have an issue, I reach out to support and always get a response within 10 mins. They are able to help troubleshoot quickly which is amazing for those who are always super busy. I know I wont be wasting my time when I reach out to support. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

I usually have a lot of connection issues with the app... Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Cathleen super cool! Glad we're on top of helping you get through issues quickly. When you have a chance let's make sure to test your location's speed and stability and see if we can tell what's going on with your internet connection. Thanks again Cathleen.

RD
Ron D.
Owner
Small-Business (50 or fewer emp.)
"I have worked with these folks for several years always with positive results."
5/5
What do you like best about gotomyerp Cloud Hosting?

Their hosting service is fast, reliable, and secure. They are easy to work with, and their response to support requests is excellent. The technicians are experienced and knowledgeable, Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

There is nothing to dislike. Everything is working well; we experienced very few problems, and I don't recall any outages. I want to be able to be logged in to multiple clients simultaneously. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Hi Ron. It has been an incredible journey with you and we greatly appreciate our partnership. Hit us up any time, we’re here for you!

MV
Mary V.
Sales Manager
Small-Business (50 or fewer emp.)
"Exceptional Company!"
5/5
What do you like best about gotomyerp Cloud Hosting?

gotomyerp has a Great Team and Awesome Customer Service Team! The ease of setup and the upfront testing is a great value add to their hosting offerings, and everything is a breeze! Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

Everything works well; we are completely happy with the service and setup. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Mary! Always here for you and your team. Thank you for kind words and support.

Verified User in Construction
EC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Prompt, Courteous and complete resolution of issues"
5/5
What do you like best about gotomyerp Cloud Hosting?

Speed, security of the app, and friendly service. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

Nothing that I can think of. Always prompt with support. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Hey there and thanks for this. We're glad to hear that all's well with top notch service. Let us know where we can help.

MG
M G.
Owner
Small-Business (50 or fewer emp.)
"gotomyerp Finding Hosting that Works"
5/5
What do you like best about gotomyerp Cloud Hosting?

Simple to understand, and the onboarding process is easy to navigate. When you have a new program/feature you need to add, it is tested and optimized for your needs. Consistent support and knowledgeable team. While they may not be the least expensive, they are a bargain for the quality of the product and service. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

Would like to see a 90, 60, and 30-day reminders for contract renewals. Would want visibility to all my customer's support tickets and replies. Do not like that I have to request access for customers I bring to hosting, even if they have a direct contract to gotomyerp. It's a bit embarrassing to sell a customer on a hosting company and then turn around and ask the customer to give their permission for your access. I would rather that opt-in for resellers access was default and the opt-out was a selection that the customer was required to make. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

MG we certainly appreciate your business and enjoy working with your in partnership to care for your customers. Yes, I see the value in helping our affiliate/consulting partners receive more advanced notification. Anything we can do to improve just let us know. Referring your customers to us is the highest form of compliment - Thank you for your business.