gotomyerp Cloud Hosting Reviews (96)

Reviews

gotomyerp Cloud Hosting Reviews (96)

4.8
96 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the fast support and ease of use of gotomyerp, highlighting how quickly issues are resolved and the intuitive interface that simplifies remote access. Many appreciate the reliable service that allows them to work efficiently from anywhere, although some mention occasional connection issues as a minor drawback.
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Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"quick & helpful"
5/5
What do you like best about gotomyerp Cloud Hosting?

They are quick to respond and usually fix the problem asap. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

I haven't found anything yet that I would say I dislike. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Hello and glad we were able to resolve your previous issues of shutting down and printing issues since you moved to us. We'll be here for you - thank you.

MC
Mark C.
Small-Business (50 or fewer emp.)
"Logon corrupted"
5/5
What do you like best about gotomyerp Cloud Hosting?

The online support is excellent. Manuel is very knowledgeable and did a great job. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

I prefer to get phone support instead of chat, but nothing else to dislike. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Mark, you're always welcome to request the call when you ask for support. We'll be glad to set up those calls for you. Thank you for this review.

KY
Kentaro Y.
Small-Business (50 or fewer emp.)
"Worry free fast service"
5/5
What do you like best about gotomyerp Cloud Hosting?

generally, support reponse is fast and thorough. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

we have to have a permission from GoToMyERP on nearly every rudimentary things that our software vendors are perfectly capable of, including the security aspects. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Kentaro. Glad that the service is performing well for you. An extended note on security, there are 2 aspects. Yes we're strict for a reason and it is one of the cornerstones of our success. For the benefit of each customer, we need to know how the apps are running, installed so we can manage appropriately. It's our job to run this for all our customers, every minute of every day. 2nd, we do not block any native or warrantied functionality of any product that are certified in our environment. Please contact me and we can discuss more in detail together. And thank you again for your kind words.

NN
Nicholle N.
Small-Business (50 or fewer emp.)
"Fixing a computer issue"
5/5
What do you like best about gotomyerp Cloud Hosting?

The best thing that i like is that when I send out a support ticket, it is answered immediately to let me know that my ticket has been received. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

I do not have any issues with the program. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Nicolle! That's great news and glad our newest teammate Manuel was able to assist quickly for your deadline. Thank you for this review and letting us know how he did. We'll have to give him a raise : )

Verified User in Manufacturing
EM
Verified User in Manufacturing
Small-Business (50 or fewer emp.)
"Very responsive, excellent communication, know their stuff"
5/5
What do you like best about gotomyerp Cloud Hosting?

UP time is stupendous, any issues are problems are resolved quickly and completely. They are very professional and clearly know the various softwares. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

If you do not have a good internet connection it would be hard to go to any cloud hosting. So far we are happy we went. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Correct! Desktop hosting is not suitable where locations have lower quality access to internet. Thank you for taking a moment to share your thoughts.

CK
Catherine K.
Mid-Market (51-1000 emp.)
"Remote Support"
5/5
What do you like best about gotomyerp Cloud Hosting?

I was responded to promptly & was able to jump right on a remote session, address my issues & get them taken care of! Trevor was accommodating! Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

The problem I had was addressed and fixed. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Trevor! Well done and thanks for the compliment Catherine... we're here to help.

Verified User in Construction
UC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Sage Help"
4/5
What do you like best about gotomyerp Cloud Hosting?

Techs are always friendly and helpful, and usally quick to respond. I really do like the people Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

it is never direct and the file bridge can be slower to respond Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Sorry we couldn't hit a perfect 5 for your but it does sound like a local blockage on your machine or firewall. Also, if you need to upgrade your AppDashboard that should be as easy as a click and then follow the extra steps in the url below. Otherwise give us a call and we'll give you more assistance.

See how gotomyerp QuickBooks Hosting improved
Adman T.
AT
Adman T.
Small-Business (50 or fewer emp.)
"Operationally Critical to Our Business."
5/5
What do you like best about gotomyerp Cloud Hosting?

EVERYTHING. You won't know how valuable a company like this is until you're suffering. Every penny worth it. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

I dislike I did not find them FIRST. It would have saved us untold dollars in frustrations and operating. Unfortunately - we found a company that said they were better, but we never verified that... the price looked good and that's what we based our decision on. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Adam, this is a glowing review and we’re always here to help you and your team. I remember the challenges and so happy that you’re rocking!

Verified User in Medical Devices
UM
Verified User in Medical Devices
Small-Business (50 or fewer emp.)
"Excellent service with great support team!"
4.5/5
What do you like best about gotomyerp Cloud Hosting?

We have been happy with the gotomyerp platform overall. Whenever an issue arises, the support team always provides timely service. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

The appdashboard is not very reliable. I find that after a while, the apps will not open and I am forced to restart my pc. I always follow the recommended logout procedure at end of day, but this issue persists. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Hi, anon. I have included a short way to check if the AppDashboard is responsive or your local machine or connection might need to be looked at by your local IT person. Our technology is as light as a web browser so it is not, usually, suspect. If your desktop is having consistency issues then this might be the culprit. Another thing to check is your local anti-virus/scans to see if it’s interfering with your connection to our service. Please reach out to our team if you need us to look at your desktop, for a complimentary troubleshoot. Otherwise I am glad to see our team is responsive to your needs. Thank you.

See how gotomyerp QuickBooks Hosting improved
Michael N.
MN
Michael N.
IT Manager / Web Developer, Web Designer / App Developer
Mid-Market (51-1000 emp.)
"The best company for a hosted service."
5/5
What do you like best about gotomyerp Cloud Hosting?

Gotomyerp pretty much transformed and helped secure what would be considered the backbone of our company, our ERP software. Putting it into a hosted environment protects and backs up our software and shields it from malware, ransomware, etc. Review collected by and hosted on G2.com.

What do you dislike about gotomyerp Cloud Hosting?

After getting everything moved and configured correctly, I have nothing to dislike about Gotomyerp. They were with me the entire way from setup to deployment, answering questions and resolving problems. Review collected by and hosted on G2.com.

Response from Robert Eppele of gotomyerp QuickBooks Hosting

Michael. Coming from a security minded IT professional like yourself, that’s a huge complement. Thank you for being a fan! Let us know what we can do to help.