They have strong technical knowledge of SAP Business One and are able to resolve backend issues that are difficult to handle internally. When issues are clearly identified, they can provide effective solutions.

Their support is especially helpful for system-level changes and troubleshooting. Review collected by and hosted on G2.com.

Response times can sometimes be slower than expected, especially for smaller or non-urgent requests. In some cases, follow-up is required to move things forward.

It would be helpful to have clearer communication and faster turnaround for minor support tasks. Review collected by and hosted on G2.com.

I appreciate FUJIFILM MicroChannel's great support, especially during system upgrades. They ensure everything goes smoothly by performing a lot of testing before proceeding. Having a test environment to check new upgrades is extremely valuable. Their expertise is always very good, and the MicroChannel representative William Woolmer has been really helpful. He responds swiftly to our emails and phone calls and always offers solutions to our issues. The response time is also a key factor in my continued partnership with them. Review collected by and hosted on G2.com.

Nothing I can think of. Review collected by and hosted on G2.com.

I like FUJIFILM MicroChannel's timely support and their ability to keep critical systems operational, which was the biggest reason for moving to them. They've been reliable, assisting with infrastructure upgrades and providing expertise that's valuable to us. They consistently provide solutions to challenges, which is impressive, and their technical support for critical issues is a key aspect that encourages us to continue our partnership. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

They have had a quick turn around time ensuring we are not left in the dark. Review collected by and hosted on G2.com.

So far, I haven’t seen anything that would indicate any concerns. Review collected by and hosted on G2.com.

The environment and solutions provided by the organisation Review collected by and hosted on G2.com.

The response time for Pay Global support Review collected by and hosted on G2.com.

They have strong technical knowledge and a good understanding of enterprise environments. Review collected by and hosted on G2.com.

At times, processes can take longer than expected, and communication could be more concise. Review collected by and hosted on G2.com.

good relationship and support helpdesk in the process of implementation Review collected by and hosted on G2.com.

ease of contacting, need to send emails as support in in a different country and time zone.

would be easier if we can phone or chat via Teams Review collected by and hosted on G2.com.

The SAP training webinar. It's a very good idea to give clients regular training sessions from different modules. Review collected by and hosted on G2.com.

Nothing to dislike actually, maybe you guys can think about having more training webinars. Review collected by and hosted on G2.com.

The team were able to guide us every step of the way and even offer advice on other services we could be using to enhance business operations. Review collected by and hosted on G2.com.

Some very talented team members have left in the last few years. Review collected by and hosted on G2.com.

They have a terrfic breadth of knowledge. If the help desk can't answer a question it can be directed to someone that can help me out Review collected by and hosted on G2.com.

From an IT management perspective I'd like to see more permanent fixes for issues Review collected by and hosted on G2.com.