The unified customer account portal has been the most valuable feature for us. Allowing buyers to check point balances, update shipping addresses, and review order history in a single view has significantly reduced repetitive support queries regarding reward status. Additionally, using custom forms for our VIP tier application has automated our onboarding process, eliminating manual applicant reviews for our team. Review collected by and hosted on G2.com.

Overall, the software performs solidly without major drawbacks. However, the analytics dashboard could be enhanced to provide deeper, more granular cohort reporting for advanced customer retention analysis. Review collected by and hosted on G2.com.

I use Froonze Loyalty for my store's reward and store credit system, and it's super easy, one of the best apps in my tech stack. It looks amazing on the storefront and is super intuitive to configure. It does exactly what it promised, turning one-time buyers into loyal repeat customers, which I find impressive. I actually like their other module, the customer backend panel, and when integrated with their loyalty model, it's a beast for me, even more effective than other high-end enterprise platforms. Each of my customers can see their order history, and it has replenishment in one button, making it very user-friendly. I also really like the wish list model and the social login feature. Plus, it solves a lot of CX tickets, which is a huge plus. Review collected by and hosted on G2.com.

I think that they should have more integrations or a more robust Shopify flow. If you don't use Klaviyo, you're limited in the data parameters you can pass between apps. I'd love to have a wider API to Omnisend, to make integration better and to map the data. Review collected by and hosted on G2.com.

Froonze is a must have especially for retail businesses that rely on customers that by direct online and in store. It is a fully featured loyalty system at a price you could say “you can’t afford not have Froonze loyalty”

Froonze is an integral part of my business and the way it handles loyalty and wishlists is amazing. I have never been able to really engage with my loyalty as I have now until I used Froonze.

I have used a few others in the past but Froonze wins hands down and if you’re stuck with an issue or idea, the Froonze support team are excellent and responses are so quick.

10/10 is an understatement Review collected by and hosted on G2.com.

Nothing I love it and it is an integral part of my Ecomm business Review collected by and hosted on G2.com.

What I like best is how intuitive and user-friendly the interface is. It integrates seamlessly with our existing Shopify setup, making it incredibly easy to manage our customer rewards program without a steep learning curve. The automation features save us a significant amount of time on a daily basis. Review collected by and hosted on G2.com.

While the platform is functional, I find the visual customization options for the loyalty widget a bit limited. It can be difficult to make the design perfectly match our brand's unique aesthetic without more advanced styling tools. Providing more flexible layout templates would be a great improvement. Review collected by and hosted on G2.com.

We've been using Froonze for a while now and are very happy using their application. It helps us engage with our customers very efficiently. The app rewards customer activity, sends notifications, and provide easy-to-use widgets that constantly earn praise from our customers.

A very nice bonus is that besides loyalty program and wishlist, they have a customer portal where our customers can engage with the loyalty program and other functionalities of our website. This has been a game changed for us!

Another awesome feature they added recently is the digital passes for Shopify POS - it enables our customers to download digital passes to their mobile wallets which we can scan using our POS machine. This avoids asking customers for their email or phone number!

The pricing is very fair and convenient. We can select what functions we want and only pay for them.

The customer support team is very professional. They resolve all of our queries very fast. Review collected by and hosted on G2.com.

Nothing to say here.

I only wish they also had product reviews in their app. It would go nicely with the loyalty program. Right now we have to use another app and integrate the two. Review collected by and hosted on G2.com.

We have been using Froonze for our loyalty program for several years now, and it is clearly one of the most reliable and pleasant applications we have used so far. The overall design of the loyalty widget is very successful, modern, and perfectly integrated, and the new customer account page is particularly well thought out, both for the end user and for merchant management.

What we appreciate the most is the stability of the application. Everything works smoothly and consistently over time, which is essential for a loyalty program.

Finally, the customer support is exceptional! Always available, extremely friendly, responsive, and truly committed to helping and finding solutions. It is a real pleasure to work with such a professional team.

We tested another app "Joy" for a few months to compare the benefits and to remain objective about the functioning of our program, but we quickly returned to Froonze, which offers the same type of program, but with much more stability. Review collected by and hosted on G2.com.

Honestly, there isn't much to criticize. If we really had to mention an area for improvement, it would be the design and UX of the merchant-side interface, which are a bit outdated and could use some modernization.

The statistics section could also be enhanced, particularly with a more comprehensive and detailed view of email campaigns, including, for example, more complete open and click reports. A useful feature would be the ability to modify customer information such as the birthday or other details.

That said, these are only minor areas for improvement, nothing truly negative, as the application remains extremely stable, reliable, and efficient, and the overall solution is already very well-developed today. Review collected by and hosted on G2.com.

I like the fact it's a no-nonsense platform to rewards customers instantly for store purchases. It also has a great wishlist feature which could be built out to really help conversions and gather data. Pricing is straightforward to understand and offers great value. It was super easy to get up and running quickly. Review collected by and hosted on G2.com.

The app still has some areas where it could improve, like its UI and reporting features. A few more customisations like different email notifications for VIP levels instead of one rule for all. However, support seems very focused on hearing feedback and I believe these things will come in time. It would also be great for the wishlist side could get fleshed out a bit more to make it more of a standalone app in its own right. That would make Froonze a really powerful all-in-one loyalty and marketing system. Review collected by and hosted on G2.com.

I like how Froonze Loyalty automates the emails and notifications, which allows me to connect Klaviyo effortlessly. It's super easy to set up, and I appreciate all the progress tiers. They offer an all-in-one solution for managing a wishlist, rewards program, and login, which I used to handle with multiple apps. The simplicity of the setup and the helpfulness in customization are great. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

Froonze has been a really good starting point for developing our loyalty program both online and in-store. With it, we’ve been able to make some great improvements to our program. It’s affordable, and the support is great. The team is very helpful and thinks along with us about possibilities, as well as developing new features, which makes Froonze a very good fit for our brand. The app’s continuous development has also created a valuable partnership with Froonze. Review collected by and hosted on G2.com.

We’d like to see more reporting features in Froonze so we can better analyse our loyalty program and understand its performance. Review collected by and hosted on G2.com.

I like how Froonze Loyalty is simple and easy to use, getting going with only a few clicks. The support is amazing, it was instant, and the team behind the code acted quickly and swiftly to resolve or troubleshoot any issues, which really shines for me. Review collected by and hosted on G2.com.

A few things needed tweaking. Review collected by and hosted on G2.com.