Our main inventory is flexport and our orders are processing via flexport. Based on the stock availability we will map the amazon orders as well. Review collected by and hosted on G2.com.

Situation:

Shopify fulfillment sends all of your inventory to Flexport. You did not choose them.

At this time there is no minimum charge and no minimum of any kind so you go along with it.

You see a notice that they are increasing it to a $500 minimum charge and shortly it will be $5000. You ask them to send you back your inventory. Even though they send your orders to Canada they suddenly cannot send your inventory back to Canada. It's a delay tactic so that you cannot close your account and they charge you the $500.

You find another place to send it and remove the inventory. Now you ask for a refund of the unauthorized charge and they open a ticket and tell you you cannot close your account with an open ticket. Guess what? They will charge you the $500 again if your account is still open!

So now you ask to close the ticket rather than risk them stealing another $500 (remember I have no inventory there now). They now say they cannot close your account OR close the ticket or delete it. So they are absolutely just doing everything possible to steal from you and prevent you from closing the account. This is SO WRONG. Absolute theft but I am too small to take them to court and they know it. Review collected by and hosted on G2.com.

Make sure to see if Flexport can provide you with the services you really need and always check for similar companies that provide these services so you can make a good decision. Review collected by and hosted on G2.com.

Flexport helped me to ship products from china to the USA in a really organized way. The platform helps you visualize all the products or SKUs you are transporting and also gives you a lot of alternatives to transport your goods. Review collected by and hosted on G2.com.

Search for another reputable forwarder, there are many. Review collected by and hosted on G2.com.

Supposedly technologically advanced, but they're just horrible. From missed sailings to start to delayed pickups resulting in drayage charges. You do not want to deal with Flexport. Ignore me and you'll wish you listened. Review collected by and hosted on G2.com.

None. The portal is very comprehensive and using machine learning and AI to manage the process. Flexport continues enhancing its portal Review collected by and hosted on G2.com.

Lack of visibility during import process throughout sea voyage, terminal operations, customs clearance and exam, and drayage moves from terminal to warehouse. Flexport provides end-to-end visibility tracking to all parties within our supply network Review collected by and hosted on G2.com.

Knowing where each container is, passing timely information on to customers Review collected by and hosted on G2.com.

A little more expensive than other services used, but I don’t have complaints about the portal/ website itself. Review collected by and hosted on G2.com.

A little pricey but worth it due to ease of use, visibility to ocean freight shipments and excellent customer service Review collected by and hosted on G2.com.

Need a place to schedule freight shipments for product. It also allows us to have visibility into those shipments. We can see when it leaves the port in China, how long it’s on the water, and when it arrives to both the port and our warehouse ( or in some cases our customers). Review collected by and hosted on G2.com.

There isn't much really. Shipping into new countries needs to be planned well in advance to allow for setup (as expected). For the most part it's pretty straightforward and other times a little slower likely due to these being new markets for Flexport. As Flexport grows that will continually improve with experience. Review collected by and hosted on G2.com.

Flexport was competitive - but savings are even more impactful when you weigh the value of the strain they remove from your resources involved with your freight movements. Review collected by and hosted on G2.com.

Communication and tracking was difficult to manage before Flexport. Understanding where our global shipments are at a glance was not easy. Resources were being stretched to bridge communication gaps, decipher invoices, and understanding what shipment an email was referring to wasn't always easy. Flexport solved these problems, allowing us to move focus back where it was needed more. Review collected by and hosted on G2.com.

There's not too much to dislike. It's another level of communication, so another opportunity for misunderstanding. But such is every partnership. Review collected by and hosted on G2.com.

Use flexport. It's well worth it. Review collected by and hosted on G2.com.

Flexport has helped us realize which HTS codes we should be using and the trends and terrifs we need to keep at the front of mind. These are things our business never use to pay attention too, and we now see that we were spending upwards of 75% extra on some products and had no idea. We thought a product line was profitable, but it wasn't. We wouldn' have known how to fix that without their help Review collected by and hosted on G2.com.

Everything is smooth and they are keep improve and expand the extra services like warehouse and consolidation services in Asia. Review collected by and hosted on G2.com.

Efficient and gracious customer service for Asia shipments arrangement Review collected by and hosted on G2.com.