What I like most about FieldPulse is that it brings our operations together in one platform. We use it to manage scheduling, dispatching, estimates, invoices, customer information, and technician workflows without constantly switching between multiple systems. The mobile app makes it easier for field technicians to access job information and update work in real time, while the office has better visibility into job status and customer communication. We've also found the performance, integrations, and automation capabilities helpful as we've continued to streamline our accounting and operational processes. Overall, FieldPulse has given us a much better foundation for standardizing workflows and improving efficiency across the business, with fair prices and a seamless onboarding. The support provided by Eva Kaganovsky has exceeded our expectations and are very happy to have her alongside us. Review collected by and hosted on G2.com.

FieldPulse has improved significantly, but there are still areas where the platform could be more streamlined. Certain workflows take more clicks than they should, especially when switching between dispatching, invoicing, and reporting. The reporting tools are powerful, but building highly customized reports can be time-consuming, and I’d like to see more built-in dashboard options. There are also a few places where deeper integrations and more automation would cut down on manual work, particularly for accounting and operational reporting. That said, the company consistently releases new features and takes customer feedback seriously, so it’s clear they’re continuing to invest in making the platform better. Review collected by and hosted on G2.com.

There are many features in Field Pulse that I really like, and my team finds the system easy to use. I also appreciate that they offer different ways to communicate with both customers and team members.

Clear Path has been great for our company. It has helped new team members understand exactly how to move through each call, which keeps everyone consistent. I also just learned today that we have the ability to track customer assets, and that will help us stay organized when it comes to follow-up services and warranties.

Customer service has been great as well. My customer success representative is Rene, and he has been amazing to work with. He responds quickly whenever I have an issue, and he always follows through on anything I request his assistance with. Review collected by and hosted on G2.com.

Reports is probably the only feature I dislike. I find it to be a little confusing for the average user. I wish there were prebuilt templates for reports. Review collected by and hosted on G2.com.

FieldPulse is AMAZING!! Our previous service scheduling and invoicing platform was a patchwork of separate apps under one umbrella that was incredibly cumbersome to both administrative staff and our field technicians. Not so with FieldPulse! We very quickly acclimated to the platform with the help of detailed onboarding Josh Fritz in the beginning, and then with Emily Scherer, our current Account Representative, who is nothing but a joy to work with. Her simplified explanations and responsiveness (even with my repeated questions) alone make the experience with FieldPulse a blessing. But just the sheer streamlined experience, from creating a service work order to adding customers and work scopes and creating material lists, then adding site visits - it's super easy, barely an inconvenience. The guys out in the field find it very simple to use. And the color-coding really helps too!

Overall, I would recommend to any service-oriented business of any size, shape or form. Kudos to Emily and everyone at FieldPulse for offering such a great product and really delivering on customer service! Review collected by and hosted on G2.com.

Sometimes there are processes (like creating a Material List template, then having to go BACK and create the actual Material List) that feel like they could be refined or at least not seem like double work. But the caveat to that is, again, Emily's responsiveness and FP's constant innovation. Review collected by and hosted on G2.com.

As the owner of Cool Air M.D. Air Conditioning & Heating, switching business software is never a small decision. After moving from FieldEdge to FieldPulse, I can honestly say the experience has been excellent.

The onboarding process was smooth, and the support from Will, Austin, and Amy has been outstanding. They have been responsive, knowledgeable, and genuinely invested in helping our team succeed.

What impressed me most was how quickly our office and field staff adapted to the platform. The estimate and proposal tools alone have already paid for our investment in the software. We are creating professional proposals faster, staying more organized, and managing customers, scheduling, and jobs more efficiently than before.

FieldPulse has helped us streamline our operations while continuing to grow our business, and the team behind it has been great to work with every step of the way.

If you're a service contractor looking for a software platform that can help organize and grow your business, I would absolutely recommend taking a serious look at FieldPulse. Review collected by and hosted on G2.com.

nothing im just typing 37 words in this box cause u make me Review collected by and hosted on G2.com.

There are a lot of good things about it. It’s easy to use on the desktop and has strong reporting features. As a business coach, I also appreciate having access to all the locations I work with. Review collected by and hosted on G2.com.

There have been several glitches that have caused frustration for some owners. Still, overall, the team at FP works really hard to find solutions and address the issues. Review collected by and hosted on G2.com.

I recently switched from another company HouseCall Pro to FieldPulse and they are amazing. My account rep Holly is on top of her game and is always in contact with me to make sure everything is working properly and if I need anything. I highly recommend using this company as their product is very user friendly and the customer services is top notch. Review collected by and hosted on G2.com.

The only TV ing is dislike about this product is there is way to many options to do the same thing and it can be slightly confusing. Plus you have to manually send each invoice after they have paid, if you are using an outside payment processor. Review collected by and hosted on G2.com.

It's incredibly customizable, and Maddy, our rep, has been instrumental in helping us learn new features and guiding us during the busy season. It works well, they let us know when there will be updates and maintenance, and integrates so will with our usual workflows. Review collected by and hosted on G2.com.

I only wish (and have seen momentum) for me development for the desktop features for office staff. But as I said, they are consistently making meaningful updates. Review collected by and hosted on G2.com.

The account managers are great. They genuinely care and work hard to make up for the software's shortcomings. They deserve better than the product they're asked to support. Review collected by and hosted on G2.com.

Where to start.

The software is riddled with bugs - including customer-facing ones that involve real dollars. We had estimates where the Edit Estimate screen showed one number, the online client-facing estimate showed a different number, and the PDF showed a third number. That's not a minor UI glitch - that's a trust-destroying problem when you're sending quotes to real customers.

FieldPulse is the opposite of opinionated software. They've built like five ways to do the same thing, but instead of making one of them work well, they all half-work and are full of bugs. It feels like a product that's trying to be everything and delivering on nothing.

Their pricing strategy is also frustrating. They lock you into the basic plan and then nickel-and-dime you for functionality that should be standard. One example - unless you pay for their Engage phone plan (which is terrible on its own), you can't even see customer replies to text messages sent through the FieldPulse platform. That's not a premium feature. That's basic two-way communication. Review collected by and hosted on G2.com.

I like FieldPulse's interface. It's easy to navigate and easy to understand. I'm still training, but I'm finding the training to go very quickly, like second nature, and I'm not having any problems finding my way around or making sense of how things connect to the next thing. It's very comprehensive. I also find it very helpful that it makes it easy to schedule and communicate with customers through the program, which is way more convenient than having to call or email separately. Additionally, we use FieldPulse with QuickBooks, and so far, it looks like it's working seamlessly. It's very easy for me to set it up with no problems at all. Working with FieldPulse representative Charlee Joyce has been a pleasure. She is patient, thorough, and very informative. She is ready to help at the drop of a dime and has been there for us while we become acclimated to the program. Thank you Charlee!! Review collected by and hosted on G2.com.

It feels extra 'steppy'compared to other programs I've used. But it's not something that can't be worked with. Review collected by and hosted on G2.com.

Customer service has been solid. Like any new product or process, there are bound to be a few bumps along the way, but our rep Maddie has been great and has walked us through the process step by step. Review collected by and hosted on G2.com.

Like with any product, as a business owner I have to consider the cost. The pricing for add-on features—features I feel should already be included in the package—is a bit too high. Review collected by and hosted on G2.com.