We use FeedGuardians daily across Instagram and Facebook, and it's transformed how we manage social media interactions. The AI-powered reply feature aligns perfectly with our brand voice, ensuring that every customer comment feels personalized and genuine rather than robotic. One standout for us is the automated spam detection. The platform auto-hides them, freeing up our team to focus on real customers.

The dashboard is intuitive, connecting all our platforms in one place. Setup literally took a few minutes, and customer support is always on hand for special requests.

If you run a growing DTC brand and can't afford to lose time to manual moderation, FeedGuardians is a game-changer. Highly recommended. Review collected by and hosted on G2.com.

FeedGuardians helps manage comments and direct messages on Instagram, Facebook, TikTok, and Bluesky. However, it cannot handle comments for X (Twitter) and YouTube. Since these are important channels for our brand, it's inconvenient not to have a unified dashboard for all major platforms. The AI responses are often good, but for complex or sensitive customer issues, we sometimes need to escalate manually. I'm not always sure the AI notices every situation that needs a person to step in. The analytics dashboard offers only basic insights; more advanced, visual reporting would help us better track engagement and ROI. The prices might be too high for small brands that are just starting, especially for basic plans. So, having more flexible choices would help. Review collected by and hosted on G2.com.

I love the amount of time FeedGuardians saves me every day. Its effectiveness in controlling comments on social media is impressive. It is capable of managing comments, removing those from haters and spam, and properly attending to customers, which would be like having 10 people working 24/7. The artificial intelligence does the work that would take me 10 hours a day, allowing me to save time and avoiding the need to manually monitor each post. Review collected by and hosted on G2.com.

For me, everything works perfectly, and the only issue is that sometimes some of the channels disconnect and you have to reconnect them manually, but other than that, everything usually works very well except for some minor errors that can happen from time to time, but they are usually resolved quickly. It also took me longer to set everything up because I work in a language other than English, which made my learning curve a bit steeper. Review collected by and hosted on G2.com.

Each channel can be tutored separately. It works 24x7. Review collected by and hosted on G2.com.

Sometimes I see Ai is not replying. so i have to check for unreplied messages Review collected by and hosted on G2.com.

I find FeedGuardians super simple to use and it works pretty effectively with hiding any negative sentiment comments. It's also quite nice that we can have plenty of different workspaces per client. It makes it easier and quicker to review comments and helps the ads perform better when comments are attended to quickly. Review collected by and hosted on G2.com.

Separating paid ads comments and organic comments could be improved. Initial setup was simple but kind of time-consuming as I had to set up a brand voice per client, which could be automated. Review collected by and hosted on G2.com.

I use FeedGuardians for answering my comments and messages. I like how easy it is to use. The automations, and the ability to program how and when to answer, are features I value. The initial setup was 10/10 easy. Review collected by and hosted on G2.com.

Sometimes it lags and I cannot connect my Instagram account if it's not in the Meta. I want to connect different Meta accounts in one channel. Review collected by and hosted on G2.com.

It automatically hides spam and competitors from our ads and organic posts.

It also saves us more than 20 hours a week responding to comments and DMs. Translation features are really good, now one person can handle 12 different markets. Their sentiment analysis and finding customers that are more likely to buy is really impressive, we add 2k in the first week of using this tool.

Onboarding is really less than 5 minutes and we started using the tool, and it is really easy to use and integrate.

We are using it everyday. Review collected by and hosted on G2.com.

Occasionally I like to double-check auto-replies to make sure they match our brand tone, but that’s more about peace of mind than a real issue. Review collected by and hosted on G2.com.