The Roadmap and Live Portal are so so good here! Review collected by and hosted on G2.com.

Searching sometimes does not work as expected. Review collected by and hosted on G2.com.

Featurebase is intuitive and easy to use, making it simple to collect and manage user feedback. Their support team is outstanding — they quickly understood my needs and offered a perfect solution. It’s clear they care about their customers. Review collected by and hosted on G2.com.

There’s very little to dislike about Featurebase. If I had to mention one thing, it would be that a few advanced customization options could be expanded. That said, the team is very responsive to feedback, so I’m confident these improvements will come. Review collected by and hosted on G2.com.

Started using Featurebase for our Documentation and now we are trying some of the other features as well, had quite a few bumps along the way and the team are always friendly and eager to help solve any issues we encounter.

An amazing product from an awesome team. Review collected by and hosted on G2.com.

Would love to be able to customise layouts, and make our product more unique and match our existing products and layouts. Things like Video tutorials on the featured home page and more customisable modules and custom CSS inline or ability to manipulate and customise the layout. Review collected by and hosted on G2.com.

The design of the feedback page, the roadmap. Integration with Linear. Review collected by and hosted on G2.com.

The editor is pretty buggy. Could not upload a video; it jitters a lot sometimes when I add an image, not many formatting options, the Linear integration is not connected to Linears customers, the inability to have multiple products, ... Review collected by and hosted on G2.com.

We love all the customization so that we can make the platform synch seamlessly with our products. Additionally, the integrations are a huge help and are one reason we gave Featurebase a try. During set up, we especially appreciated the personalized help migrating from our previous platform to make sure there was no data loss of feedback we had already collected. Review collected by and hosted on G2.com.

Team is fantastic and product is great! Does require some pretty extensive technical set up in the beginning, but as long as you have someone able to do that the documentation is all clearly laid out. Review collected by and hosted on G2.com.

FeatureBase is a powerful platform designed to simplify user feedback collection, feature prioritization, and product roadmap management. It stands out as a modern and intuitive solution for product teams who want a clear system to manage customer insights and transform them into actionable features.

Simple, user-friendly interface

Centralized feedback collection with voting

Clear roadmap sharing for customer transparency

Smooth integrations with popular tools

Affordable, scalable pricing Review collected by and hosted on G2.com.

Branding could be more easily accessible somehow. Review collected by and hosted on G2.com.

Great product with a lot of features. They are actively implementing new functionalities so it'll be in the future an even more polished software.

You can probably find every features you'd expect in such product and even more, like SSO to sync user data with your own database.

Free tier is generous too.

Product UI is really good. Review collected by and hosted on G2.com.

The free tier is generous as I said, but it's hard to go into a paid plan for only one feature, doesn't make much sense in my opinion.

I wanted to try SSO, but it's only available with the Growth plan, which is unfortunate, since I have the Starter plan.

I think the features with each pricing might need to get adjusted over time, maybe ?

Great product overall. Review collected by and hosted on G2.com.

I appreciate how everything is so easy to use, and I also enjoy the wide range of features available. Review collected by and hosted on G2.com.

I think it would be preferable if the Feedback, Support, and Help Center features were offered separately, perhaps as optional add-ons with their own pricing, rather than being included together in a single bundle. Review collected by and hosted on G2.com.

What I like about featurebase is that it is an all-in-one solution for support, roadmap, and ticketing for a SaaS. Review collected by and hosted on G2.com.

What I don't like is that there are still some bugs to fix, but nothing serious. Review collected by and hosted on G2.com.

Roadmap, Feedback channel and change log. Makes it easy for customers to track their requests, get feedback on what's the most needed and prioritize tasks.

Their recent SOC 2 certification is also a big plus, giving us even more confidence in their security and reliability. Review collected by and hosted on G2.com.

When notification emails are sent, they are not from your domain. Review collected by and hosted on G2.com.