A solid all-in-one choice for product teams and there is decent pace on new updates. It is not fully there yet, but it is a no-brainer for teams who are looking to manage everything related to product support in one place – we use most of the features daily and have little to no problems. Their support team is helpful and responds well to even the most complicated questions. It is also very easy to get started, we were able to implement and integrate it with most of our tech stack quickly. Review collected by and hosted on G2.com.

Some things are still rough around the edges, although I do see the Featurebase team working fast to fix issues and ship out new features. The lack of a mobile app is the biggest downside right now. Review collected by and hosted on G2.com.

That it just works!

It's super intuitive, fast, easy to integrate and most importantly is that my users are using it to add valuable feedback to us. Review collected by and hosted on G2.com.

The pricing is a bit steep initially but Markus was kind enough to provide an initial discount to us. Review collected by and hosted on G2.com.

I love being able to manage all my help docs, feature requests, and the changelog in one place. It keeps everything organized and easy to find. Review collected by and hosted on G2.com.

Nothing I don't like about Featurebase so far. Review collected by and hosted on G2.com.

The care i received from them when asking help. Mindblowing.

Overall, food platform. Review collected by and hosted on G2.com.

lack of automations, hard to scale and use for large companies with large portfolios Review collected by and hosted on G2.com.

The combination of the Feedback board with the Help Center and Support module.

It has been a huge advantage for us combining that all into one platform for our Success Team. Review collected by and hosted on G2.com.

Not a dislike, just a missing feature that we were using with a prior company and that's onboarding flows and automations. Review collected by and hosted on G2.com.

I was looking for an alternative to Productboard. While the folks there had made some nice improvements, I still felt it was time to move on and find someone more like us: building software in spaces dominated by big names, but with a fresh spin, focusing on what’s really needed. You can feel that Featurebase is user-centric. They listen to their users, add functionality efficiently, and iterate quickly. Their focus on design, UI, and UX really resonates with me, since that’s also what we do at Skribble. It’s not always easy to find not just good software but also good people behind it, and Featurebase gives me that impression even though I haven’t been using it for very long yet. Review collected by and hosted on G2.com.

So far, nothing major. Since I’m still early in using it, I expect there might be some features I’ll miss down the road. However, with their pace of iteration and mindset, I’m confident that those gaps will be addressed when they matter. Review collected by and hosted on G2.com.

We’ve been using Featurebase for a while now and honestly, we love it. It’s one of those tools that just does what it’s supposed to do without making a fuss. Super quick to set up, super easy to use, and it looks great too. We had it running in minutes.

The whole experience just feels smooth. No confusing settings, no endless setup steps. It fit right into our workflow like it had always been there.

Also, the support is genuinely awesome. Anytime we had a question, we got a fast and helpful reply. Real answers from real people. That kind of support makes a big difference.

We’re still on the free plan and it already covers what we need. But if we ever outgrow it, we’d upgrade without thinking twice. One of the best things recently was the new support update — we actually ended up canceling our Intercom subscription and saved 50 euros a month. That alone was worth it.

These days, I’m using Featurebase pretty much every day. It’s become one of those tools I don’t even think about anymore — it just quietly helps us get things done. Totally recommend it if you want something simple, reliable, and stress-free. Review collected by and hosted on G2.com.

Literally nothing, the product is great! Review collected by and hosted on G2.com.

Ease of use and simple, clear documentation. As a somewhat technical founder, Featurebase was the perfect mix of features and price with great support so I could create and deploy great content for users and prospective customers. Branding, custom domain creation, and integration took minutes. Super easy and exactly what I was looking for. Review collected by and hosted on G2.com.

Sometimes internal navigation between the admin page and internal documentation can be a little unclear to a new user, but like anything, the more you use it the easier it gets. Review collected by and hosted on G2.com.

The most complete feedback & customer support app there is. The UI/UX is stunning and all features are polished and working very well. Review collected by and hosted on G2.com.

There are some annoying limitations in some plans that aren't always logical for the plan. Review collected by and hosted on G2.com.

We love the feedback widget and screen shot feature which makes it much easier to capture the context of the feedback. We also love the natural user flow for the widget and the ease in which the feedback portal is moderated and the ease of integration to our Linear project management. Review collected by and hosted on G2.com.

We need to be able to route boards to different Linear teams. Review collected by and hosted on G2.com.