I really like how easy it is to document directly to a case. Creating comments and uploading documents is straightforward, and I love the drag-and-drop feature. The interface is user-friendly and well organized.

The client portal has saved us a lot of time (and money, since we no longer have to mail hard copies). Clients can access copies of their packets there, along with correspondence, which makes the whole process much smoother. I also appreciate the ability to customize several aspects as needed—for example, turning on email notifications when comments are added to my assigned cases, and setting alerts for when priority dates are current or when EADs/passports are expiring.

The Pulse feature has helped us in a pinch when questions come up about file history and versions, and I rely on Tasks to keep me on top of deadlines. Overall, I like the simplicity of the system while still having enough customization to find what works best for both staff and clients.

The loading speed has improved significantly. I also believe we pay a fair price for the service. Customer support is great—quick and responsive—and I’m looking forward to the use of AI. The integration with Stripe works well, and I don't recall a time when I've had issues with it. Review collected by and hosted on G2.com.

I dislike that some information from the profile does not auto-populate on the forms especially when a new edition comes out. It can lead to errors across multiple forms. There have been a couple of times where I am logged out of FV during standard work day so some of the edits that I have done on forms or comments that I thought would be added to the case did not post. There have also been times when I try to upload a document and the error message disappears before I see it because I move to another tab or screen. I believe that the task has been completed but then later on realize that the document wasn't uploaded which has caused some delays. Review collected by and hosted on G2.com.

I like that FastVisa is easy to use. The platform is very simple, which makes it easy for our staff to use and ensures they're actually using it. This simplicity helps me as a manager to pull reports and ensure we're adequately reporting what our staff are doing. Also, FastVisa has helped us streamline our work and create more continuity between our offices in Waco, San Antonio, and Austin. It makes sure that our teams are presenting and storing data in similar ways across different locations. FastVisa is also much more affordable for our nonprofit compared to our previous product. Review collected by and hosted on G2.com.

There are a couple types of reporting information that I would like to have a different way. Right now, we can pull a report of when cases are created and when cases are closed, but I would actually like a report that shows when cases are worked on during the year. Review collected by and hosted on G2.com.

I like FastVisa because of its user-friendly interface, which makes it simpler and easier to understand. This helps us train new staff without having to repeat instructions over and over. It's self-explanatory with no weird formulas or obscure tools. I also enjoy the reporting tools, which provide detailed statistics and analytics across the department. The scheduled reporting feature has been helpful, because it allows reports to be set up and delivered to our inbox at a convenient time without having to be run repeatedly. Additionally, I appreciate the ability to have intakes managed separately from our regular case structure, which is especially helpful for us as a nonprofit. Review collected by and hosted on G2.com.

There are no significant dislikes but I am looking forward to integration with a greater variety of AI tools or perhaps some sort of agents into the system. I don't think there are major structural changes that need to happen, I'm satisfied with the tools developed so far. But I'm looking forward to the new AI tools that may be released later this year. Review collected by and hosted on G2.com.

It is very straightforward to use and user-friendly. Both my team and I were able to familiarize ourselves with the system quickly and without any difficulty. Review collected by and hosted on G2.com.

On very rare occasions there may be a glitch with a form generating the information correctly, but it is usually addressed by the fastvisa support team and is resolved in a timely manner Review collected by and hosted on G2.com.

FV allows for easy collaboration on cases amongst staff. It has also simplified how we do reporting and has opened up ways to better track our work and follow trends in our work and client demographics. Review collected by and hosted on G2.com.

There is no auto-save function when working on a form. Staff need to remember to actively save a form as they work, which can be hard to remember since so many of the platforms that we use have an autosave feature. This can lead to errors or incorrect information being left in forms, or needing to go back to the form to redo work. Review collected by and hosted on G2.com.

We've had Fast Visa for about 2.5 years and we deeply appreciate the system set-up from customized client intake, completing forms, interface with clients, data tracking and producing reports. It's a complete package. There is great timely and friendly technical support. FV does what it can to support customer needs. Review collected by and hosted on G2.com.

I wish there was a way to automatically print "comments" for the hard file. Review collected by and hosted on G2.com.

We like that they make themselves available to us whenever we are faced with a challenge. Review collected by and hosted on G2.com.

I dislike that the training is presented rather quickly and it can be overwhelming. However, they allow for questions and explanations. Review collected by and hosted on G2.com.

the functionalities are good and it's an easy tool to learn. Review collected by and hosted on G2.com.

None so far. My team is giving god feedback about it. Review collected by and hosted on G2.com.

We work with many clients who have low English proficiency, so collecting clients' intake information and supporting documents, then putting that information into forms has been an area that we wanted to improve. FastVisa team worked with us to set up intake questionnaire in different languges and client portal where clients can upload and interact with us. We also had some customization request and they listened and worked on it fast. I highly recommend to use FastVisa. Review collected by and hosted on G2.com.

Nothing at the moment and no issue thus far. Review collected by and hosted on G2.com.

I like FastVisa platform's simplicity and easy-to-use features. I generate many reportings for various business needs, and FastVisa's reporting feature allows me to create custom reports for our needs. Their customer support has been great and very responsive. Also, they listen to our feedback and add features periodically. Overall, using FastVisa has helped us to have a better process internally. Review collected by and hosted on G2.com.

There is some learning curve at the beginning, and I wish they offered more tutorials. I shared this feedback with them, and they're working on adding more. Review collected by and hosted on G2.com.