The customer support is honestly my favorite part. They are quick, friendly, and always helpful whenever I reach out. If I had to choose the best part of the product itself, it would be the SSO integration. It's the biggest win for us. It lets our users comment without creating separate accounts, which keeps the experience smooth. Review collected by and hosted on G2.com.

The current React Native implementation still needs work. The iframe takes a few seconds to load, and the setup feels a bit messy, which makes user navigation feel less smooth than it should. There is definitely room for improvement here. That said, the foundation is solid, and it gives us what we need to be in the market while we wait for the experience to improve over time. Review collected by and hosted on G2.com.

Its so easy to integrate into an existing website structure, the devs are very helpful with getting setup, and the badge system is a very cool and unexpected bonus feature! I also really like that the interface is very easy to jump in and understand without overcomplicating finding the menu items that you need access to. Review collected by and hosted on G2.com.

One thing that could be better is adding additional options for integration, using the iframe seems to cause a 1-2 second delay, not bad, but still noticeable. I think the settings menu could also be improved and further clarification and demo provided for each setting menu item... maybe a video of its use case/feature in action.. Review collected by and hosted on G2.com.

I like the back end of FastComments because there's lots of information and lots of analytics. The billing is really clear. It makes it easier to get back to comments, and there's a lot less spam compared to when I used WordPress. The overall sentiment of people is great; it shows if people are happy or not. The initial setup was pretty easy and the team was supportive, helping with customization, import, and export, which was really useful. Review collected by and hosted on G2.com.

I think it'd be nice to have more information about how FastComments can be used in other systems, not just websites, but maybe apps. I'd like to have a community that goes beyond just websites. Review collected by and hosted on G2.com.

Comment moderation and SSO integration were our most critical requirements. Review collected by and hosted on G2.com.

More expensive than disqus which needed replacing for us. Review collected by and hosted on G2.com.

I really like FastComments for its ease of integration and the great options it provides for moderation. It also allows non-registered users to add comments, which is a huge plus. The initial setup was very easy, which is always appreciated. Review collected by and hosted on G2.com.

Having the option of removing old comments automatically is missing Review collected by and hosted on G2.com.

It's lightweight and very easy to implement. Its also very simple for our site visitors to leave comments. They don't have to create an account to do so. Also customer service has been extremely responsive. Review collected by and hosted on G2.com.

I haven't really run into much that I don't like about it. There haven't been any real dealbreakers. We've been using it for years. Review collected by and hosted on G2.com.