JD

Joe D.

Field Service Region Manager - Vending & Engraving

Enterprise (> 1000 emp.)

1/30/2019

"Above average service response times and communication"

3.5/5

Describe the project or task Essintial helped with:

For the past 5 years Essintial has been the sole source provider of service coverage for break/fix calls for The Hillman Group in Canada and on an as-needed basis in the US. We have also contracted Essintial for a few technical projects that required 3rd party service. Review collected by and hosted on G2.com.

What do you like best about Essintial?

What I like most is that Essintial has a streamlined process for dispatching their reps and in the event that escalation is needed, we have had little to no difficulty in reaching someone. Also, I like that Essintial reps can be dispatched on weekends as we often need coverage on the weekends for higher volume accounts. Review collected by and hosted on G2.com.

What do you dislike about Essintial?

On occasion there has been a lack of communication when an Essintial rep has not made it out to a location when expected or when a call was completed but we were not contacted to close the case. Also, there has been some turnover in account management and I have not always been notified promptly when these changes occur. Review collected by and hosted on G2.com.

What problems is Essintial solving and how is that benefiting you?

Essintial is providing Hillman with technically-skilled labor at an affordable cost for areas of the US and Canada where we do not have (and cannot justify having) an in-house service rep. Essintial has saved us thousands of dollars by helping to maintain high kiosk uptime. Review collected by and hosted on G2.com.

ER

Verified User in Retail

Enterprise (> 1000 emp.)

1/22/2019

"Director Retail IT Operations and Services"

4.5/5

Describe the project or task Essintial helped with:

Essintial manages our Equipment Depot. They restore, stock and send hardware replacements as needed. Review collected by and hosted on G2.com.

What do you like best about Essintial?

The team is extremely reactive and communicative. Review collected by and hosted on G2.com.

What do you dislike about Essintial?

Not much. Any challenges have been worked through by the team. Review collected by and hosted on G2.com.

Recommendations to others considering Essintial:

they are professional and open to your needs Review collected by and hosted on G2.com.

What problems is Essintial solving and how is that benefiting you?

Incident management.

Savings in surplus inventory.

Savings in recycling. Review collected by and hosted on G2.com.

UT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

1/17/2019

"Essintial Is A Trustworthy Partner!"

5/5

Describe the project or task Essintial helped with:

Essintial provides the customer support services includes onsite service, parts management (shipments and storage), and hardware installation. Review collected by and hosted on G2.com.

What do you like best about Essintial?

Work with Essintial is very effetive, the communication between us is easy and effeicient. Review collected by and hosted on G2.com.

GB

Gary B.

Enterprise (> 1000 emp.)

9/10/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Capabilities "

5/5

Describe the project or task Essintial helped with:

POS Support. Project rollout, asset tracking, on-going help desk and field B/F support. Review collected by and hosted on G2.com.

What do you like best about Essintial?

The on-going management structure and processes insure quality service attainment. Review collected by and hosted on G2.com.

What do you dislike about Essintial?

I don't have any negative comments. The team has been responsive and flexible. Review collected by and hosted on G2.com.

What problems is Essintial solving and how is that benefiting you?

We needed a national support organization to provide on-site support services supported by centralized call flow management and reporting. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

9/11/2018

"Services Partner"

5/5

Describe the project or task Essintial helped with:

Deployment, On-Site, Smart Hands, Asset management, Project Management, Reporting... you name it. Review collected by and hosted on G2.com.

What do you like best about Essintial?

Their customer-centric focus, which values the quality of the services being offered, and the quality of their customer relationships. Review collected by and hosted on G2.com.

EI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

9/10/2018

"Nationwide Annuity Contract"

4.5/5

Describe the project or task Essintial helped with:

Essintial supports thousands of reactive dispatches across all 50 states with SLA commitments. Review collected by and hosted on G2.com.

What do you like best about Essintial?

Account/Sales leadership is engaged and committed to delivering quality service. Review collected by and hosted on G2.com.

Essintial Reviews (6)

Essintial Reviews (6)

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