It provides different extensions and plugins to customize the layout and modify the field and align the workflow properly. It provides an integration plugin to integrate with the existing software stack. It provides an account management system for the customer. Review collected by and hosted on G2.com.

Initial integration is a little complex. Review collected by and hosted on G2.com.

The most helpful feature of Espo CRM is its ability to manage and improve customer relationships. It provides a centralized location to store and manage customer information, which can improve the ability to track and manage customer interactions and relationships. Additionally, its sales management tools can help businesses increase sales by providing a clear view of the sales pipeline and customer interactions, which can help identify sales opportunities and close deals more efficiently. Its customer service tools can also help businesses improve customer service by providing a clear view of customer interactions and issues, which can help resolve customer issues more efficiently. The automation and workflow capabilities can help businesses increase efficiency by automating repetitive tasks and streamlining processes. The collaboration features can help businesses improve collaboration by providing a centralized location for team members to share information and collaborate on customer interactions. The reporting and analytics features can help businesses improve data analysis by providing a clear view of customer interactions and sales data, which can help identify trends and areas for improvement. And finally, the marketing automation features can help businesses improve customer engagement by automating communication and providing a personalized experience. Review collected by and hosted on G2.com.

Limited scalability: Espo CRM is not be able to handle large amounts of data, which can be a problem for growing businesses.

Limited integrations: Espo CRM is not integrate with all third-party software and tools, which can be a problem for businesses that rely on specific software or tools.

Limited customization options: Espo CRM is not offer as many customization options as other CRM software, which can be a problem for businesses that need to tailor the software to their specific needs.

Limited reporting and analytics: Espo CRM is not offer as many reporting and analytics options as other CRM software, which can be a problem for businesses that need detailed reporting and analysis. Review collected by and hosted on G2.com.

I use espocrm selfhosted on my own hosting with plesk, I'm owner of a small web agency and I like how to create easily proposal and connect payment method Review collected by and hosted on G2.com.

I suggest to add a sign contract who respect european law Review collected by and hosted on G2.com.

User-friendly modern interface with personalization capabilities. Review collected by and hosted on G2.com.

Lack of accounting capabilities in free and paid version Review collected by and hosted on G2.com.

The Sales and Marketing Automation templates helped our team become more productive. The different extension packs help increase our ability to Integrate third-party tools. The forum is a great place to ask questions and solve our doubts Review collected by and hosted on G2.com.

The Installation process is tedious. The customer support is not available on time. The file backup system needs more improvement. Review collected by and hosted on G2.com.

It is designed to meet the requirements of small and mid-sized businesses. It provides customization options and enables you to configure and personalize the CRM system to meet the requirements of the company. It enables you to create custom entities, change layouts, and personalize message templates. It enables companies to automate the operations and processes of their business. It provides workflow and BPM toolsets and enables you to design and execute the sales process with just a click. It enables companies to organize consumer emails within one system. it provides email functionality that helps in personalizing email templates. Review collected by and hosted on G2.com.

One major drawback is that it has a steep learning curve. The documentation is not good at all due to which it becomes hard to learn about how everything works. It lacks some reports and workflows. Review collected by and hosted on G2.com.

Open-source and easy to integrate with other tools like Jira and messaging apps like Slack. It provides addional features Review collected by and hosted on G2.com.

Some customers around the world face latency issues while accessing the website. While using the software, sometimes it lags. Review collected by and hosted on G2.com.

You can attach any contact to several accounts.

A lot of functionalities at low price.

Easy to use and to manage (administration tools). Review collected by and hosted on G2.com.

Not easy to create a hierarchy between contacts or accounts. Review collected by and hosted on G2.com.

I like the follow button that allows you to follow particular record and VoIP integration is available Review collected by and hosted on G2.com.

Documentation is not clear so learning becomes a bit difficult. Review collected by and hosted on G2.com.