EBizCharge Reviews (104)

Reviews

EBizCharge Reviews (104)

4.8
105 reviews

What do users say?

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Users consistently praise the product for its easy integration with various accounting systems and responsive customer support. Many appreciate how it streamlines payment processing, enhancing overall efficiency and cash flow. However, some users note that the initial setup can be complex, requiring technical assistance.

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Chief Operations Officer
Small-Business (50 or fewer emp.)
"Flawless NetSuite Integration, Strong Support, and Real Savings with eBizCharge"
5/5
What do you like best about EBizCharge?

We recently migrated our operational systems to NetSuite, and choosing eBizCharge as our payment processor has been an excellent decision. It integrated easily and flawlessly with our ERP, and the team has provided strong support, helpful training, and ongoing updates. The user experience our customers have had has been very well received, and it has proven easy for them to set up online accounts. It also provides our business with solid customer metrics and straightforward reporting. Pricing with eBizCharge has been a savings compared with our previous processor, and overall it has performed excellently. Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

We haven’t encountered any negative issues to raise, and any operational concerns that do come up are addressed quickly. Review collected by and hosted on G2.com.

Maren F.
MF
Maren F.
Office Manager
Small-Business (50 or fewer emp.)
"Easy Payment Links and Simple to Use, But Can Be Slow at Times"
3.5/5
What do you like best about EBizCharge?

I like its ease of use and options for emailing a link for payment to the customer. Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

I dislike the fact that it runs slowly at times Review collected by and hosted on G2.com.

Stephanie L.
SL
Stephanie L.
Director of Accounting
Small-Business (50 or fewer emp.)
"Daily Payments, Easy Integration, and Great Support"
5/5
What do you like best about EBizCharge?

We’ve had a great experience using EBizCharge for both ACH and credit card processing. The integration with our system was quick and easy, allowing us to start accepting payments with minimal setup time. Since going live, we’ve been receiving payments from our customers on a daily basis, which has greatly improved our cash flow and overall efficiency.

Two of our customers have already expressed interest in using EBizCharge for their own businesses after seeing how well it works for us. That kind of interest speaks to the quality and reliability of the service.

Customer support has also been excellent—EBizCharge is quick to respond to questions and make changes whenever needed. They’ve made the entire process feel seamless. Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

If we had one suggestion for improvement, it would be to enhance the remittance emails to include a breakdown of which payments are included in each deposit. This small addition would make reconciliation even easier.

Overall, EBizCharge has been a valuable solution for our payment processing needs, and we’re happy to recommend them. Review collected by and hosted on G2.com.

Paulina  O.
PO
Paulina O.
Senior Project Lead
Small-Business (50 or fewer emp.)
"Seamless Integration, Outstanding Support, and Top-Notch Security"
5/5
What do you like best about EBizCharge?

We’ve integrated EBizcharge’s payment solution directly into our company’s application, and the experience has been outstanding. The integration process was incredibly smooth and quick—EBizcharge’s technical team provided all necessary documentation upfront and responded promptly to our support requests. The embedded payment functionality is a huge plus for our users; they can complete transactions without being redirected to external pages or going through confusing steps. The payment flow is intuitive and user-friendly, all within our applications, which greatly enhances the overall user experience. Additionally, EBizcharge provides enterprise-grade security, giving both our users and our team full confidence that all sensitive data is protected and used solely for intended purposes. Lastly, the post-launch support has been excellent—when we had a question related to account reconciliation, their team was responsive and helpful. Technically, everything has worked flawlessly, and we haven’t needed ongoing support. Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

So far, I haven’t encountered any negative experiences with EBizcharge. The solution has worked exactly as expected, and I have nothing to complain about at this time. Review collected by and hosted on G2.com.

Aaron C.
AC
Aaron C.
CEO
Small-Business (50 or fewer emp.)
"Amazing Service and Staff Who Truly Care"
5/5
What do you like best about EBizCharge?

Good service and amazing staff they truly care Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

Don’t know yet hopefully I don’t find any Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Seamless EBiz Charge + Acumatica Integration That Streamlines Payments"
4.5/5
What do you like best about EBizCharge?

The integration of EBiz Charge with our ERP system, Acumatica, makes everything streamline perfectly. We also love the ability to process everything we need in Acumatica and not have to go outside of the system we already use to process payments. Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

We have to manually import payments currently since we were getting errors if we automated the imports. It would duplicate entries and it would cause extra work for us to have to void/delete those. Review collected by and hosted on G2.com.

Alison B.
AB
Alison B.
Accounting Supervisor & IT Project Liaison
Mid-Market (51-1000 emp.)
"Good service, great customer service"
5/5
What do you like best about EBizCharge?

The customer service has been great. When we've had an issue, I can reach out to support, and someone gets back to me within the hour. That person then follows up to ensure the problem is resolved. I've worked with a few people in support, and all have been great. Not only do they understand eBiz Charge, but they also know the Acumatica integration. Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

We had some struggles getting our customer portal set up, but once we were set up and running, it's been smooth and easy to use. Review collected by and hosted on G2.com.

Michael H.
MH
Michael H.
General Manager
Small-Business (50 or fewer emp.)
"Great Product with Great Support"
5/5
What do you like best about EBizCharge?

We utilize EBIZ with Acumatica and the integration was easy. Their data security method does well in keeping credit card information off our systems but still lends itself to ease of use. The secure link payment has been flawless for our customers. No system is perfect but the support we have received has been wonderful. Quick responses for problems and when there have been unique issues they were handled with expedited assistance unlike other platforms that would take a week or more. The people I have worked with in support have been personable and helpful. Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

As we utilize EBIZ in Acumatica I can only comment on its use in our that enviroment. EBIZ can be rigid in Acumatica and when there have been instances that require manually entering a customer's credit card there have been syncing difficulties between the EBIZ site and Acumatica module. Review collected by and hosted on G2.com.

RA
Rob A.
Senior Epicor System Specialist
Mid-Market (51-1000 emp.)
"Very responsive help when required"
5/5
What do you like best about EBizCharge?

The system works every time.

We have had a couple of issues setting up our test system ready to upgrade our ERP solution, but support have got back to me within 24 hours, (I'm in the UK), and got us working again. I can't speak highly enough of customer services.

They have also been very supportive and proactive in helping us plan for a full browser deployment of our solution. Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

We have been disappointed in the length of time it has taken for the credit card solution to be available in the latest version of our ERP software, with a few promise dates missed. This has now been resolved. Review collected by and hosted on G2.com.

Gladys Z.
GZ
Gladys Z.
Accounting Professional
Small-Business (50 or fewer emp.)
"Excellent payment gateway"
4/5
What do you like best about EBizCharge?

I like Ebizcharge because its integration, automation and security control. You can connect with tools I already use such as quickbooks. Also Im anle to set up recurring payments and what I like the most is the fraud protection it offers Review collected by and hosted on G2.com.

What do you dislike about EBizCharge?

At first when I started using it I felt lost because the integration is a little bit complex. I required technical help Review collected by and hosted on G2.com.