DoubleTick.io Reviews (81)

Reviews

DoubleTick.io Reviews (81)

4.7
82 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and excellent support provided by DoubleTick.io, highlighting how the platform simplifies client communication and automates tasks effectively. Many appreciate the time-saving automation features that enhance productivity, although some note that the software can be limiting for certain countries.

Pros & Cons

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Chetan J.
CJ
Chetan J.
Small-Business (50 or fewer emp.)
"Poor Support and Costly Service with Incomplete Features"
0.5/5
What do you like best about DoubleTick.io?

I like that they don't have developing team. Review collected by and hosted on G2.com.

What do you dislike about DoubleTick.io?

I'm really disappointed with DoubleTick.io. Their basic static bot infrastructure is poorly developed. There's no bulk keyword upload, which means I have to add keywords manually, one by one, and duplicate keywords are rejected without any clue on what's duplicated. With over 500 keywords, finding duplicates manually is a nightmare. Also, I can't control the bot's frequency. I need settings to make a bot run only once a day or once a week, but the same bot just triggers over and over, even when another cycle is still running. Technical support is slow and unhelpful. I expected basic automation features, but even the core functions are incomplete. It's the worst bot studio without basic controls, and it's making our customers irritated by sending repetitive messages. The development team doesn't seem to listen or support us. The setup was very slow and poor, and the overall service is not worth the cost. We are considering moving to another provider because of these issues. Review collected by and hosted on G2.com.

mohammad a.
MA
mohammad a.
Chief Executive Officer
Small-Business (50 or fewer emp.)
"Major Functional Shortcomings and Technical Issues"
0/5
What do you like best about DoubleTick.io?

Nothing Review collected by and hosted on G2.com.

What do you dislike about DoubleTick.io?

I'm not happy with DoubleTick.io because it's not solving the problems I need it to for my company. The calling feature doesn't work, voice notes get deleted and aren't sent to customers, and the platform loads slowly. I find that assigning chats doesn't work correctly, and everyone can see the chats, which isn't ideal. When I reply to customers, messages are sometimes deleted right away and marked unread. Initially, the setup seemed fine, but promised features like groups and calling aren't there as expected. Despite having an account manager, the problems persist, with promises of fixes that never happen. Review collected by and hosted on G2.com.

Nikunj A.
NA
Nikunj A.
Chief Executive Officer
Small-Business (50 or fewer emp.)
"Beware !! Fraud and Scam company !!"
0/5
What do you like best about DoubleTick.io?

Nothing !!! They are a scam company. They just take money from people and then run away !! Review collected by and hosted on G2.com.

What do you dislike about DoubleTick.io?

This is a scam company. Don't fall into their trap. They cheated me by taking the complete money in advance by saying they will give me enterprise plan and after they say we sold you only pro plan and money cant be refunded. Their owner Deepak Bhagchandani is involved in this scam. Review collected by and hosted on G2.com.

ARVIND S.
AS
ARVIND S.
It Manager
Financial Services
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Helps Me Reach More Clients"
4.5/5
What do you like best about DoubleTick.io?

It helps me increase my reach to clients. Review collected by and hosted on G2.com.

What do you dislike about DoubleTick.io?

Response over email is late, please reply fast Review collected by and hosted on G2.com.

AS
Ankur S.
Mid-Market (51-1000 emp.)
"Effortless Automation with Exceptional Support"
5/5
What do you like best about DoubleTick.io?

I find DoubleTick.io very easy to use, which makes things a lot simpler for me. The support provided is good, giving me peace of mind when I need help. The automation capabilities of DoubleTick.io save me a lot of time in my business operations. The initial setup was very easy, which was a big plus for me. Review collected by and hosted on G2.com.

What do you dislike about DoubleTick.io?

nothing Review collected by and hosted on G2.com.

mudassar s.
MS
mudassar s.
"Efficient Customer Query Resolution with DoubleTick.io"
4/5
What do you like best about DoubleTick.io?

I find DoubleTick.io increasingly easy to use as I've gotten accustomed to its interface. The AI chatbot is particularly useful, proving to be an excellent tool for handling customer queries efficiently. It has helped us effectively target customers for the different configurations of our real estate brand. The software has significantly increased our conversion rate, making it a vital asset in our operations. I genuinely appreciate the seamless experience it provides, which has been described as a good experience overall. Review collected by and hosted on G2.com.

What do you dislike about DoubleTick.io?

I initially found it quite difficult to set up DoubleTick.io. The setup at the initial stages posed some challenges. Review collected by and hosted on G2.com.

Priyanshu C.
PC
Priyanshu C.
Small-Business (50 or fewer emp.)
"Broadcasting Made Easy and Timely"
5/5
What do you like best about DoubleTick.io?

I like using DoubleTick.io for broadcasting because it helps me reach out to clients on time and convert them at the right moment. I also found the initial setup to be very easy. Review collected by and hosted on G2.com.

What do you dislike about DoubleTick.io?

nothing Review collected by and hosted on G2.com.

Nitin S.
NS
Nitin S.
"Time-Saving Automation with Excellent Support"
5/5
What do you like best about DoubleTick.io?

I like that DoubleTick.io is easy to use and it saves me time, which is super important for managing automations and ad tasks in my business. The support system is really good and quick, which helps a lot if I ever run into issues. Also, the initial setup was very easy, making the whole process smooth from the start. Review collected by and hosted on G2.com.

What do you dislike about DoubleTick.io?

Nothing Review collected by and hosted on G2.com.

AD
amit d.
Small-Business (50 or fewer emp.)
"Effortless Automation, Saves Time"
5/5
What do you like best about DoubleTick.io?

I use DoubleTick.io for business, and I like its automation capabilities. The bots and integrations are particularly helpful as they save time and manual effort. The setup was easy, and I have integrated it with tools like Google Sheets and Zoho. Review collected by and hosted on G2.com.

What do you dislike about DoubleTick.io?

nothing Review collected by and hosted on G2.com.

SAPNA P.
SP
SAPNA P.
Mid-Market (51-1000 emp.)
"Effortless Client Connections with Easy Setup"
5/5
What do you like best about DoubleTick.io?

I really like using DoubleTick.io for my business, especially for connecting with clients. The broadcasting feature stands out as it helps in connecting easily. The initial setup was also very easy, which made getting started a breezy experience. Review collected by and hosted on G2.com.

What do you dislike about DoubleTick.io?

nothing Review collected by and hosted on G2.com.