Device Magic Reviews (41)

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Reviews

Device Magic Reviews (41)

View 1 Video Reviews
4.1
41 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and customization options of Device Magic, highlighting its ability to streamline data collection and adapt forms to specific needs. The responsive customer support further enhances the user experience, making it a reliable choice for field data management. However, some users note that the analytics features could benefit from improvements.
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Verified User in Facilities Services
AF
Verified User in Facilities Services
Small-Business (50 or fewer emp.)
"Versatile and Dynamic"
5/5
What do you like best about Device Magic?

The wide variety of options available in data destinations. It is important to be able to send things to different services, and sometimes, send things simultaneously. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

Sometimes there are inconsistencies in compatibility of forms between iOS and android. This makes for some surprise situations in the field where a form won't work for some users. Review collected by and hosted on G2.com.

Brian C.
BC
Brian C.
President/CEO
Sports
Small-Business (50 or fewer emp.)
"streamlined data collection"
4/5
What do you like best about Device Magic?

The ability to customize fields, forms, and the output data is essential to creating timely, meaningful reports. Customer service is always responsive Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

The recent increase in monthly fee per device was a bit steep for a small user Review collected by and hosted on G2.com.

LM
Laura M.
Office Manager
Small-Business (50 or fewer emp.)
"easy to use to use and very handy "
4/5
What do you like best about Device Magic?

It does what it says on the website, the website is very straight forward and detailed, the website even has the chat online button which is fab , they are very quick to respond and very helpful.the software is very practical and handy having everything all in the one place to access everything, it definitely saves administration time in the long run and allows you to be completely paperless (which i did not think would be so easy to do) . It is also a very good price for everything you are getting, i was originally a bit cautious of the price but it is certainly worth it for all the functions you are able to use and i would recommend it to others to give it a go. I am still learning and realising more of the functions the software has, i am very impressed with all the features it has and able to do invoices, purchase orders, daily job reports and also vehicle inspections. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

I havent used it long enough to find anything i dislike as yet, so far so good and not came across any issues, i look forward into using it more and getting used to all the functions it has. Review collected by and hosted on G2.com.

Response from Miranda Cheatham of Device Magic

Laura,

Thank you so much for your thorough and honest review of the DM platform! You’ve touched on our support offerings, the functionality and numerous benefits our solution has provided to your team. We’re so appreciative of you sharing the many ways mobile data collection is saving your business time and money. Hope to see you on a future webinar!

Miranda Cheatham, Associate Marketing Program Manager

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Very helpful customer service"
5/5
What do you like best about Device Magic?

The Device Magic team helped me build out my form and explained how everything works. Over the past year and a half using the service, there have been a few times we required troubleshooting, and the DM team is always quick to answer. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

I wish there were a way to upload my files and schedule my dispatches in advance. I'd like to be able to upload the entire week's worth on Monday and have them automatically sent to the drivers each morning. Review collected by and hosted on G2.com.

Response from Miranda Cheatham of Device Magic

Hello!

Thank you for your wonderful review of Device Magic. I’m happy to hear our Support team could get your first form up and running smoothly! You mentioned it may be beneficial to preschedule dispatches for your team. I recommend taking a look at this article from our integration partner, Zapier. Connecting Device Magic and Zapier allows you to automatically push forms to your entire team when scheduled through Google Calendar. Let me know if you find this helpful or should you have any other questions for our team about how this might be accomplished.

Scheduling Dispatch: https://zapier.com/apps/devicemagic/integrations/google-calendar/11615/add-new-google-calendar-events-to-dispatched-forms-on-device-magic

Miranda Cheatham, Associate Marketing Program Manager

Ben C.
BC
Ben C.
Sales Consultant
Hospital & Health Care
Small-Business (50 or fewer emp.)
"Useful paper reolac"
4/5
What do you like best about Device Magic?

Pretty easy to set up forms, drag and drop functionality Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

Just pretty time consuming. And pdf form outputs are hard to set up Review collected by and hosted on G2.com.

Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Outstanding"
5/5
What do you like best about Device Magic?

The product and support is second to none. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

None at this stage, I have always managed to get everything resolved. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Excellent substitute for print forms"
5/5
What do you like best about Device Magic?

Integration with other apps; fast; easy to use Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

There is an ongoing issue regarding updating from live resources using iOS. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Great support, costly for what I needed. "
2.5/5
What do you like best about Device Magic?

Amazing support staff. Great help when I needed support for form layout. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

Used too little to justify cost. Not overly expensive, but couldn't justify the cost for my business needs. Review collected by and hosted on G2.com.

Verified User in Textiles
AT
Verified User in Textiles
Mid-Market (51-1000 emp.)
"Fast and Functional"
4/5
What do you like best about Device Magic?

User support is good, setting up new forms is reasonably easy, and installation across multiple devices was a snap. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

The process of reauthorizing users who need to change mobile devices can be a bit cumbersome. Basically my only real complaint when I used the system. Review collected by and hosted on G2.com.

Bill S.
BS
Bill S.
Director of Sales - Custom Builders
Construction
Mid-Market (51-1000 emp.)
"This is a simple way to gather information from the field in a fast and detailed format."
5/5
What do you like best about Device Magic?

Real time information helps raise customer satisfaction. Knowing immediately the status of a job directly from the field personnel is helpful when trying to maintain a high professional image. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

Programming can be complex, but the pain is well worth the outcome. Review collected by and hosted on G2.com.

Response from Miranda Cheatham of Device Magic

Bill,

We appreciate you taking the time to share your thoughts and experience. It sounds like we’ve positively influence quite a few aspects of your business, and we are grateful to be your chosen solution. Thanks again for your continued partnership!

Miranda Cheatham, Associate Marketing Program Manager