Device Magic Reviews (41)

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Device Magic Reviews (41)

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4.1
41 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and customization options of Device Magic, highlighting its ability to streamline data collection and adapt forms to specific needs. The responsive customer support further enhances the user experience, making it a reliable choice for field data management. However, some users note that the analytics features could benefit from improvements.
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Chandler A.
CA
Chandler A.
Senior Accountant
Chemicals
Small-Business (50 or fewer emp.)
"User Friendly and Easy to Customize"
4.5/5
What do you like best about Device Magic?

Device Magic provides the ability to create custom internal forms with easy to manipulate predefined fields. The ability to set multiple outputs and design your own templates is a huge plus. Additionally, device magic provides the ability to define work flow by utilizing form dispatches to devices. We have even used the Resources function to provide valuable work plans (i.e. blueprints), bid docs, and vehicle registrations/insurance docs to employees quickly and easily when out in the field. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

The predefined output for a MS Word template is very basic. It basically spits out all the fields in your form in a list on the page with limited formatting and a lot of manipulation. To get a truly presentable final product you must design your output from scratch. Having a set of template ideas may be useful to customers. Review collected by and hosted on G2.com.

MH
Michael H.
Regional Manager
Mid-Market (51-1000 emp.)
"Device Magic is the Only One"
5/5
What do you like best about Device Magic?

Device Magic is the only tool that would work for our needs. I searched a lot of other options and they either wouldn't hold off-line submitted content or store pictures. Device Magic is the only one that does everything we need. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

I notice from time to time that updates can take a while to appear in the forms. Our needs are pretty dynamic, so this can be an issue at times. Review collected by and hosted on G2.com.

Verified User in Machinery
AM
Verified User in Machinery
Mid-Market (51-1000 emp.)
"Got rid of paperwork for field service jobs"
5/5
What do you like best about Device Magic?

We are no longer misplacing field reports. When we want to know what happened with a certain job we can always find the information as the platform is able to integrate with our One Drive accounts. It is easy to update the way we want to see our reports and if we want to change something. The support people are very helpful and committed. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

I wish I could write information directly into SharePoint lists. Review collected by and hosted on G2.com.

Verified User in Research
AR
Verified User in Research
Mid-Market (51-1000 emp.)
"Device Magic as a data gathering tool"
4/5
What do you like best about Device Magic?

I like the variety of options for a forms output. We use google drive and our own database, plus several custom scripts. The ability to push updates immediately is an incredible feature. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

The rigid layout of the form in iOS and Android. Other than choosing the order of the form questions, there is no way to customize the way the form looks in the app. Review collected by and hosted on G2.com.

GA
Gerid A.
Trainer
Enterprise (> 1000 emp.)
"Hiking up prices..."
0/5
What do you like best about Device Magic?

Not much anymore. Used to have some nice reasonably priced packages and services. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

You keep increasing the prices and bumping services into higher paying tiers after you get used to it. Either forcing clients to upgrade to continue using same services and pay more money or cancel. I ended up cancelling. 3 price hikes in a year is not needed when other functionally equivalent services out there cost far less. Review collected by and hosted on G2.com.

Response from Miranda Cheatham of Device Magic

Gerid,

Thank you for taking a moment to share your experience with Device Magic. I’m sorry to hear there’s been confusion regarding changes to your pricing plan.

After looking into your account, it appears you would have received recent information about your plan increasing. While price increases are necessary for app development and are inevitable for growing businesses, this should be the first and only to impact your account. We would like to offer a conversation with one of our executive team members to see how we might remedy this.

Again, thank you for your feedback. We look forward to connecting with you again soon.

Miranda Cheatham, Associate Marketing Program Manager

JH
John H.
Manager
Mid-Market (51-1000 emp.)
"Good stuff"
4.5/5
What do you like best about Device Magic?

Ease of use for the field, simple data collection for the office. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

Some of the customization of pdf templates takes time. Also wish we could use google sheets/excel for templates. Review collected by and hosted on G2.com.

Verified User in Machinery
AM
Verified User in Machinery
Small-Business (50 or fewer emp.)
"Great Peice of Software"
4/5
What do you like best about Device Magic?

The ease of designing a new form and deploying to a new device literally takes seconds. Very easy to use, configure and manage Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

Would be better if the API and XML features were part of a lower price range. We use those a lot but don’t require anything else out of the enterprise category so makes it a little bit more expensive than we would perhap like Review collected by and hosted on G2.com.

KW
Kyle W.
Special Projects
Small-Business (50 or fewer emp.)
"Excellent solution for offline forms and rich data collection"
5/5
What do you like best about Device Magic?

With Device Magic we can collect a variety of types of data (including photos and GPS coordinates) in locations where we cannot access the internet. Once the person collecting data is "back to civilization", Device Magic dumps everything right into a Google Sheet for further handling. We were able to build customized forms for different purposes using the very intuitive and user-friendly GUI, and this all comes at a very reasonable price. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

The learning curve to get form data pointed to the right place was just a little steep, but it only took a couple of tries to sort out what we needed to do. We had to be a bit careful with permissions for the folders and files that forms pointed to to avoid submission issues. Mostly I disliked that the project we built forms for is currently stalled indefinitely and I have not - yet! - found another reason to use Device Magic within our organization! Review collected by and hosted on G2.com.

Jacob H.
JH
Jacob H.
Multifamily Services Coordinator
Renewables & Environment
Mid-Market (51-1000 emp.)
"Quick Feedback; Flexible Platform"
4.5/5
What do you like best about Device Magic?

Response type from team on contract details and help with forms. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

Not being able to see the final reports prior to sending out to team. No batch modification function. Review collected by and hosted on G2.com.

Brock N.
BN
Brock N.
Councillor
Higher Education
Small-Business (50 or fewer emp.)
"Solid platform with growing functionality"
4.5/5
What do you like best about Device Magic?

Company is proactive in responding to questions and adding features. Review collected by and hosted on G2.com.

What do you dislike about Device Magic?

Interface to create forms isn't always intuitive. Review collected by and hosted on G2.com.