CureMD Reviews (28)

Reviews

CureMD Reviews (28)

3.1
28 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the software for its ease of use and customizable user interface, which simplifies patient management and enhances workflow efficiency. Many appreciate the responsive customer support that assists with issues promptly. However, a common limitation noted is the slow performance, particularly in areas with poor internet connectivity.

Pros & Cons

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Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Horrible and bad customer service"
0/5
What do you like best about CureMD?

Its an all in one EMR system and it is web based. Making it easier for remote employees to have access. Review collected by and hosted on G2.com.

What do you dislike about CureMD?

The reports suck. It is not reliable with data given so a lot of times we are stuck not using the report or making your own manual report. And they charge extra if you want to be able to customized your own report to pull the exact data you are looking for.

- The system is extremely slow and freezes a lot. Causing a lot of workflow issues. When you call them and complain they act as if its our fault instead of trying to fix the issue.

- Horrible customer service. They hang up on you all the time. They are very unprofessional.

- When a workflow problem is brought to their attention, with something crucial that their system should be able to do. They like to brush you off and gaslight you that your not using the system to the best of its capabilities. However, when you ask them to show you how to do what your requesting they say the system can't do that. And then try to blame your practice. How is my practice the problem when you clearly stated the system can't do that. And the issue brought up is a critical issue. If your system can't do it, bring it back to your product team to figure out and fix. They don't care about the problems the practices are having. They don't want to do meaningful updates for those who are actually using the system on a daily basis. Instead they are doing baseless updates that no one cares about just to see they are improving. Rather than fixing what is important.

- Buyer be aware. This system will cause more issues than its worth. And they add an extra charge for everything. So your paying all these extra monthly fees for services that can't even do what you expect it to do.

- Their billing and payment workflow is the worst. You can't move a payment that was made during a visit to pay for the past due balances. You would have to refund the patient for a credit stuck to an old date of service, just to recharge them the same amount to pay for the past due balance on a different date of service. And most times patients will not pay again.

- The providers can not send a cancelation request to a pharmacy for prescription that was sent. They will have to call the pharmacy and sit on the phone for an hour to have them cancel a prescription.

- When writing a prescription it doesn't automatically calculate the pills needed when putting in the quantity and frequency instructions. You have to manually calculate which leaves room for error. Review collected by and hosted on G2.com.

Malia L.
ML
Malia L.
Medical Dispatch Scheduler
Mid-Market (51-1000 emp.)
"Well-Organized Scheduling That Keeps Patient Management on Track"
5/5
What do you like best about CureMD?

Everything is well organized, and I’m able to schedule patients accordingly. Review collected by and hosted on G2.com.

What do you dislike about CureMD?

The only thing I dislike about CureMD is that sometimes, if I’m working too quickly, it tends to lag and run very slowly. Review collected by and hosted on G2.com.

Morgan N.
MN
Morgan N.
discharger
Mid-Market (51-1000 emp.)
"very well thought out and organized software"
5/5
What do you like best about CureMD?

it's so easy to find what i need for a patient or needing to schedule Review collected by and hosted on G2.com.

What do you dislike about CureMD?

nothing that i can think of, looks like it was well thought out Review collected by and hosted on G2.com.

JG
Jenn G.
Small-Business (50 or fewer emp.)
"Horrible System"
0/5
What do you like best about CureMD?

Nothing. The system is horrible. The training is horrible. The staff is not friendly or helpful. Review collected by and hosted on G2.com.

What do you dislike about CureMD?

The product is not user-friendly. Too many steps for 1 appointment. Time consuming! Inputting vaccines is time-consuming, lengthy, and a hassle. The program lost all of our inputted vaccines from one site. The trainers tried to say; you did not put the information into the program. The training sessions are fast, with tiny screenshots you can barely see on a computer screen. The program was supposed to be built per our LPHA needs but is still unusable. The trainers ask staff to perform unethical nursing charting, i.e., told when they input vaccines, to document the site immediately. This way, there is less charting to do when a vaccine is administered. The actual site is extemely slow. Do not recommend this system. It might be the cheapest; you get what you pay for! The system does not interface with CIIS or VaxCare. When asked when this is going to happen, the company does not have any answers. Review collected by and hosted on G2.com.

GL
George L.
Pediatric Anesthesiologist
Medical Practice
Mid-Market (51-1000 emp.)
"Healthy output"
5/5
What do you like best about CureMD?

It makes deciding simpler and operations more organised, which saves time and enables us to get the most out of our investments. Review collected by and hosted on G2.com.

What do you dislike about CureMD?

The application usually has a delayed rendering time. Ignoring their efforts to make things better and improve as soon as possible and giving healthy output. Review collected by and hosted on G2.com.

Response from Nathan Bradshaw of CureMD

Hello George,

Thank you for sharing your experience with CureMD EHR. We're delighted to hear that our platform has streamlined your operations, making decisions easier and maximizing the return on your investments. Your feedback is invaluable, and we're always striving to better serve clinics like yours. Please don't hesitate to share any further insights or suggestions in the future.

Thank you!

Rebecca W.
RW
Rebecca W.
PA-S
Hospital & Health Care
Small-Business (50 or fewer emp.)
"Not too difficult to use but slow and cumbersome"
2/5
What do you like best about CureMD?

It is a pretty straight forward and user-friendly. Easily integrates with exisiting chart so you have all the information from every one of their providors. Review collected by and hosted on G2.com.

What do you dislike about CureMD?

Operating in areas with slower internet connections, you experience performance issues. Just tends to be slow in general. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"wonderful, supportive EHR"
4/5
What do you like best about CureMD?

support is always available if needed, and easy to navigate Review collected by and hosted on G2.com.

What do you dislike about CureMD?

the tasks dont seem to easy to use. would be nice to set reminders on calenders for pts if needed Review collected by and hosted on G2.com.

Prem N.
PN
Prem N.
Chief Executive Officer
Hospital & Health Care
Small-Business (50 or fewer emp.)
"One of the best patient record management softwares!"
5/5
What do you like best about CureMD?

CureMD has a great customizable user interface and as a person who wants to visualize information and data in a specific way, Cure allows me to do so. Two other great integrations include the availability to access information on my iPad and a great billing system! It is easy to Review collected by and hosted on G2.com.

What do you dislike about CureMD?

Honestly, it is such great software but there are many glitches that need to be resolved. It would be even better if it could connect to Canadian, specifically Ontario fee schedule codes. I am sure that these features will soon become available and once Cure does, this will be on my shortlist of EHR softwares. Review collected by and hosted on G2.com.

KC
kayla c.
patient care coordinator
Small-Business (50 or fewer emp.)
"good layout but slow processing."
3/5
What do you like best about CureMD?

for small or big office use its a great system with unlimited possibilities. Review collected by and hosted on G2.com.

What do you dislike about CureMD?

its very slow but they always claim its not their system. Review collected by and hosted on G2.com.

Verified User in Medical Practice
IM
Verified User in Medical Practice
Mid-Market (51-1000 emp.)
"Comprehensive EMR Solution"
4/5
What do you like best about CureMD?

It has almost everything a practice would need. You just have to ask or explore. Review collected by and hosted on G2.com.

What do you dislike about CureMD?

The rendering time of the application is a bit slow at times. Although they have worked on it to improve it. Review collected by and hosted on G2.com.