Small team, so I'm the one answering "how do I install the extension on a locked-down work Chrome" for the fifth time in a week. Last month a new customer's IT had Chrome behind an enterprise policy and their whole team was blocked on install. They emailed about it around 7pm. Corebee answered with our managed-Chrome allowlist steps and the extension ID inside a minute, pulled straight from our own docs, and I found the thread already closed the next morning. That's the thing for me, it answers out of our documentation instead of making things up, and it only comes to me when it's genuinely stuck. Flat $99 matters more than people admit too. Most support tools priced us by resolution, so the better they worked the more we paid, which is a weird thing to root against. Review collected by and hosted on G2.com.
Our whole product lives inside other people's web apps, so when a user gets stuck they're sitting in Salesforce or a customer's internal tool with our extension running, not on our website. To ask us anything they have to leave that tab and go find the widget on our site, which is exactly the moment you lose people. I'd love a way to drop the widget inside our extension so support shows up where the problem actually is. Not a knock on the widget itself, it works well where it sits, it just can't follow our users into the place they need it. Review collected by and hosted on G2.com.