Commandlink offers great customer service. They respond to issues before we are aware, and often resolve them before they become an issue. They follow up with us and provide great communication. Review collected by and hosted on G2.com.

There's nothing I dislike with CommandLink at the moment. Review collected by and hosted on G2.com.

The portal is amazing and the customer service is just as great! Review collected by and hosted on G2.com.

This has more to do with any aggregator vs going direct. CommandLink has relationships with high volume ISPs, we often find we get the best service, support, and prices from smaller ISPs vs the big guys. Especially with DIA circuits. so I feel like, proactively trying to build relationships with small ISPs and listing them as an option for every circuit request would have a ton of value for us at PACS. Review collected by and hosted on G2.com.

The 24/7 Monitoring of our locations and status and reportimg.

The quick response time Review collected by and hosted on G2.com.

I really have no issues or dislikes I can state at the moment! Review collected by and hosted on G2.com.

The support and service have been since we went with them about three years ago. Review collected by and hosted on G2.com.

I have no complains about Command Link so far. Review collected by and hosted on G2.com.

Onboarding team was fantastic! We had +/- 30 site circuits to move from incumbent vendor to CommandLink and went as flawlessly as possible! Ongoing support and engineering teams catch and alert us of circuit-down states typically faster than the site can report the outage to us! Review collected by and hosted on G2.com.

I have to pay them......? I mean, it's 100% worth the cost.. but that's literally the only "downside" to working with this team! Review collected by and hosted on G2.com.

We can tailor the size of services to meet our business needs. Review collected by and hosted on G2.com.

The company has improved its communication significantly in 2025 which has largely resolved our only dislike of their services. Review collected by and hosted on G2.com.

CommandLink takes care of any internet issues which leaves me free to do my job. Review collected by and hosted on G2.com.

Sometimes CommandLink does not offer all of the options one area may have for Internet Review collected by and hosted on G2.com.

The quick response time when opening a case. Review collected by and hosted on G2.com.

The lack of detailed notes from the ISP during a fiber cut. Review collected by and hosted on G2.com.

I appreciate how responsive they are when I have issues with my network. Whether it's a call back or a follow-up, I have been satisfied. Review collected by and hosted on G2.com.

Prior to a call to clear up certain issues, I did find the request for level 1 troubleshooting steps left a lot to be desired. Review collected by and hosted on G2.com.

What I appreciate most about Command|Link is their user portal, as well as the way they assign each customer a dedicated group of technicians. This means you don’t have to deal with a generic 1-800 customer service line. Review collected by and hosted on G2.com.

The only drawback I've encountered with Command|Link is that it doesn't allow you to contact the carrier directly if you ever want or need to address an issue. Review collected by and hosted on G2.com.