---
title: Cloudwise IT Service Management (ITSM) Reviews
meta_title: 'Cloudwise IT Service Management (ITSM) Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Cloudwise IT Service Management (ITSM) works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# Cloudwise IT Service Management (ITSM) Reviews
**Vendor:** Cloudwise Singapore  
**Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)
## About Cloudwise IT Service Management (ITSM)
ITSM, or IT Service Management, is a set of practices and frameworks designed to effectively manage and deliver IT services within an organization. It focuses on aligning IT processes, people, and technology with the needs of the business to ensure efficient service delivery, customer satisfaction, and continuous improvement. ITSM encompasses various disciplines such as incident management, change management, problem management, and service level management, all aimed at optimizing IT service quality, reducing downtime, and maximizing operational efficiency.






- [View Cloudwise IT Service Management (ITSM) pricing details and edition comparison](https://www.g2.com/products/cloudwise-it-service-management-itsm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-08+16%3A08%3A05+-0500&secure%5Bsession_id%5D=f1b50c03-8151-45f2-afd9-a88c62e266e9&secure%5Btoken%5D=0f69123b7903333f81edbf49faf573b7fec6fc3b54db7de4968385cca4c636f7&format=llm_user)

## Cloudwise IT Service Management (ITSM) Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics
- IT Asset Management
- Knowledge Management
- Project Management
- Service Level Agreement (SLA) Management
- Task Management
- Service Request Management
- Release Management
- Configuration Management
- Ticket Management
- Workflow Management
- Problem Management
- Incident Management
- Contract/License Management
- Support Ticket Management
- Knowledge Base Management
- Capacity Management
- Availability Management
- Inventory Management

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow
- Customizable Reports

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation
- Real-Time Reporting

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Resource Allocation & Planning
- Multi-Language

**Additional Functionality**
- Prioritization
- Service History
- Client Portal
- Customizable Forms
- AI Copilot
- API
- Service Catalog
- Real-Time Notifications
- SSL Security
- Activity Dashboard
- Real-Time Monitoring
- Generative AI
- Surveys & Feedback
- Drag & Drop
- Self Service Portal
- Alerts/Notifications
- Automated Responses
- Customizable Branding
- Customizable Templates
- Support Ticket Tracking
- Automated Routing
- Macros/Templated Responses
- Collaboration Tools
- Multi-Channel Communication
- Reporting & Statistics
- Customizable Fields
- Activity Tracking
- Search
- Alerts/Escalation
- Access Controls/Permissions
- Dashboard Creation
- Remote Access & Monitoring
- Asset Tracking
- Chat/Messaging
- Approval Process Control
- Audit Trail

## Top Cloudwise IT Service Management (ITSM) Alternatives
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,832 reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (961 reviews)
  - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (13,490 reviews)