---
title: Cloudwise IT Service Management (ITSM) Reviews
meta_title: 'Cloudwise IT Service Management (ITSM) Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Cloudwise IT Service Management (ITSM) works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# Cloudwise IT Service Management (ITSM) Reviews
**Vendor:** Cloudwise Singapore  
**Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)
## About Cloudwise IT Service Management (ITSM)
ITSM, or IT Service Management, is a set of practices and frameworks designed to effectively manage and deliver IT services within an organization. It focuses on aligning IT processes, people, and technology with the needs of the business to ensure efficient service delivery, customer satisfaction, and continuous improvement. ITSM encompasses various disciplines such as incident management, change management, problem management, and service level management, all aimed at optimizing IT service quality, reducing downtime, and maximizing operational efficiency.






- [View Cloudwise IT Service Management (ITSM) pricing details and edition comparison](https://www.g2.com/products/cloudwise-it-service-management-itsm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+18%3A15%3A50+-0500&secure%5Bsession_id%5D=f93fdcae-e0e5-4509-a49d-8e00eaf6a140&secure%5Btoken%5D=4e60a735268800008ccd88546c642e185aec463fc6b78841388edca2772be251&format=llm_user)

## Cloudwise IT Service Management (ITSM) Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top Cloudwise IT Service Management (ITSM) Alternatives
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  - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,557 reviews)