ChannelEngine Reviews (21)

Reviews

ChannelEngine Reviews (21)

4.3
21 reviews

What do users say?

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Users consistently praise the product for its seamless integration with numerous marketplaces, making it easy to manage diverse product catalogs. The exceptional customer support is frequently highlighted, ensuring users receive timely assistance. However, some users note that the platform can be complex, requiring a certain level of technical expertise to navigate effectively.

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MS
Marc S.
Small-Business (50 or fewer emp.)
"Perfect way to simply manage all marketplaces in one portal"
4.5/5
What do you like best about ChannelEngine?

The variety of Marketplaces that are available on Channel Engine Review collected by and hosted on G2.com.

What do you dislike about ChannelEngine?

Sometimes the portal is slow or even does not function anymore. Then you have to login again.

Customer Support is only available through mail. It takes longer that questions are being answered. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Great intergrator with a lot of marketplaces."
3.5/5
What do you like best about ChannelEngine?

ChannelEngine is an intergrator that has a lot of marketplaces intergrated in there platform. Big mainstream and small nice platforms are al there. This is great for a specific products.

With ChannelEngine you will get an personal account manager. The account manager will chat with you frequently and will help you to implement new solutions the best way. Review collected by and hosted on G2.com.

What do you dislike about ChannelEngine?

ChannelEngine has a lot of marketplaces what makes it difficutl to be up-to-date with all of them. They should prioritize the makretplaces and should keep the most importent one up-to-date at all time. Review collected by and hosted on G2.com.

Verified User in Consumer Electronics
UC
Verified User in Consumer Electronics
Mid-Market (51-1000 emp.)
"Channelengine is essential for corporations with ambitious growth goals on various marketplaces"
4.5/5
What do you like best about ChannelEngine?

ChannelEngine connects our brands with various marketplaces and supports our ambitions. The platform provides us with the opportunity to enhance our sales, expedite operational tasks and simplify processes."In addition, excellent service is provided and solutions are always prioritized.

. Review collected by and hosted on G2.com.

What do you dislike about ChannelEngine?

For an optimal process, it is desirable that specific business processes align with ChannelEngine. This is not the case for all organizations Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Amazon collaboration with ChannelEngine"
4.5/5
What do you like best about ChannelEngine?

ChannelEngine is really great as a marketplace integrator. It offers a lot of options and integrations with different European marketplaces and works great with our API solutions. I have to commend their customer support and support team as well, they do an incredible job of offering us assitance. Review collected by and hosted on G2.com.

What do you dislike about ChannelEngine?

ChannelEngine definitely can get complicated really quickly. There are so many options and settings to take into account, that it can get overwhelming. The only downside is the Amazon integration, but that's only half to contribute to ChannelEngine, because the Amazon API is a mess to work with anyway. Review collected by and hosted on G2.com.

GD
Geena d.
Online Marketeer
Mid-Market (51-1000 emp.)
"I see the collaboration with ChannelEngine as reliable, easy, and fast."
4/5
What do you like best about ChannelEngine?

With ChannelEngine, it is possible to connect to various marketplaces at lightning speed and thus achieve ambitions. The employees at CE are always willing to help and they always look for the right solution. I would definitely recommend the product. Review collected by and hosted on G2.com.

What do you dislike about ChannelEngine?

There is always room for improvement. Setting a launch date, receiving a notification when mandatory changes need to be made in the mapping, or pop-ups for important updates. These are some examples, but from experience, this is taken seriously and I am sure that they listen. Hopeful for the future with CE! Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Mid-Market (51-1000 emp.)
"Functional and flexible!"
5/5
What do you like best about ChannelEngine?

The software is intuitive and their help scout (which is a dedicated webpage with a lot of useful information and tips about their software) is very helpful to solve problems independently. Advanced mapping options enable us to make sure our content will fit the template of each marketplace we are selling on. ChannelEngine builds its software around its customers and not vice versa. Their support is excellent and they are always open to new features and ideas from their customers. Review collected by and hosted on G2.com.

What do you dislike about ChannelEngine?

The software can be sluggish/slow when used with many products (we have over 400,000 products). Review collected by and hosted on G2.com.

PV
Pim V.
Marketplace Specialist
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Works as designed"
4.5/5
What do you like best about ChannelEngine?

The intergration to CE went very smoothly. The tool provides a lot of features that work as designed. Also, the possibility to use advanced ruling when mapping attributes to products offers extra flexibility. Furthermore, CE can provide the necessary support when needed. They have committed employees who can think towards solutions when experiencing problems. Review collected by and hosted on G2.com.

What do you dislike about ChannelEngine?

Turnaround time of small changes sometimes takes too long, therefore in some cases not even necessary anymore. Review collected by and hosted on G2.com.

Emiel D.
ED
Emiel D.
E-commercemanager
Small-Business (50 or fewer emp.)
"User friendly, intuitive and the integration was quite easy"
5/5
What do you like best about ChannelEngine?

I like the fact that ChannelEngine is very userfriendly due to the intuitive setup. Also the integration was done in a verry short period of time. The support is Okee and we exually don't need it to often because most of the time everything works. Review collected by and hosted on G2.com.

What do you dislike about ChannelEngine?

It would be great if they have more connections with relevant marketplaces. They already have many connections, but there is still room for growth. Review collected by and hosted on G2.com.

Marius P.
MP
Marius P.
Managing Partner
Information Technology and Services
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"the perfect solution to sell in so many marketplaces!"
5/5
What do you like best about ChannelEngine?

In one place you can find so many marketplaces to list your products. The platform is very easy to use, has a lot of nice features like repricing, products mapping, API integration. Review collected by and hosted on G2.com.

What do you dislike about ChannelEngine?

there is nothing to dislike! any issue I had, they found a solution. Review collected by and hosted on G2.com.

Nicolas V.
NV
Nicolas V.
Ecommerce Manager
Small-Business (50 or fewer emp.)
"A compentent market place automater supported by great people but not without its flaws"
4/5
What do you like best about ChannelEngine?

The level of configuration and automation is best of class. As good as everything which is supported by an API of a marketplace is supported. I has a very intuitive interface and once you get the hang of it you can navigate and work with very comfortably. It supports a load of marketplaces and is fully integrated with all our other tools out-of-the-box. The success and support team is very competent and tenacious. It's a pleasure to have them as a guide. Review collected by and hosted on G2.com.

What do you dislike about ChannelEngine?

Everyone is working as hard as possible towards getting you where you want. However, the demand seems higher than the offer meaning they are not that responsive. It's not a lack of care nor a question of giving it their all. They just have to much work and not enough people. The second dislike is the greatest weak spot for the genre, is the dependency of the market places. There is just so much they can do but in the end it's up to the market place to work with, report on it, treat it, publish it, ... Just setting expectation right between the commercially set expectation and the reality. Don't get me wrong, tough you loose some control versus the admin interfaces (not all features are supported, like Amazon html tags in descriptions), the gain you get from the automation is worth ten times what you loose. Review collected by and hosted on G2.com.