Branch Reviews (460)

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Reviews

Branch Reviews (460)

View 1 Video Reviews
4.4
461 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and strong customer support provided by Branch, highlighting its intuitive interface that simplifies link creation and tracking. Many appreciate the platform's ability to deliver accurate analytics, which aids in optimizing marketing campaigns. However, some users note that the dashboard navigation can be cumbersome, particularly when searching for older links.

Pros & Cons

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Kapil G.
KG
Head of Growth
Enterprise (> 1000 emp.)
"Stellar Support with Effective Attribution"
4.5/5
What do you like best about Branch?

I really appreciate the support from the Branch team, which is extremely helpful. They provide all the available support which is super useful in driving business goals. Branch helps attribute conversion and actions to the right marketing channel and streamlines ROI at the channel and campaign level. It also helps connect internal measurement to external platforms like Google and Meta, making it incredibly valuable. The support from the Branch team also made the initial setup quick and easy. Review collected by and hosted on G2.com.

What do you dislike about Branch?

I find that basic features on the UI like filters are somewhat lacking for big corporates. It makes it challenging to separate the work being done across different teams. Review collected by and hosted on G2.com.

Arvind K.
AK
Digital Marketing Specialist(MarTech)
Enterprise (> 1000 emp.)
"Accurate Attribution, Reliable Deep Linking, and Insightful Reporting"
4/5
What do you like best about Branch?

What I like best about Branch is its accurate attribution capabilities, reliable deep linking functionality, and user-friendly interface. The platform provides valuable insights into campaign performance, helping us make informed marketing decisions. Additionally, the support team is highly responsive and proactive, making implementation and issue resolution smooth and efficient. Review collected by and hosted on G2.com.

What do you dislike about Branch?

There are no major drawbacks that have significantly impacted our experience. Some advanced features and reporting configurations can have a learning curve for new users, but the available documentation and responsive support team help address these challenges effectively. Review collected by and hosted on G2.com.

Neo L.
NL
Performance Marketing Manager
Mid-Market (51-1000 emp.)
"Intuitive Attribution and Deep Linking That Improves Marketing ROI"
4/5
What do you like best about Branch?

Branch helps us connect media performance with actual business outcomes. Its attribution, deep linking, and event tracking capabilities make it easier to understand customer behavior, optimize campaigns, and improve ROI. The platform is intuitive, and the data is highly valuable for marketing analysis and decision-making. Review collected by and hosted on G2.com.

What do you dislike about Branch?

The report export data range is limited to only 60 days. This period is too short for meaningful analysis. Review collected by and hosted on G2.com.

Love A.
LA
Product Lead
Mid-Market (51-1000 emp.)
"Well-Rounded Product with Solid Integrations, Features, and Support"
4.5/5
What do you like best about Branch?

I think, overall, the product is pretty well-rounded. In terms of integrations, constant support, and features, it covers what I need and feels solid. Review collected by and hosted on G2.com.

What do you dislike about Branch?

Nothing in particular to dislike about the product Review collected by and hosted on G2.com.

Prashant .
P
Performance Marketing Freelancer
Small-Business (50 or fewer emp.)
"Easy Unique Tracking Links with Deep Linking, Reliable Attribution, and Smooth SDK Integration"
4.5/5
What do you like best about Branch?

Creating unique tracking links are very easy , The platform offers deep linking, reliable attribution, easy SDK integration Review collected by and hosted on G2.com.

What do you dislike about Branch?

I feel unique link wise tracking is difficult , as on the dashboard it does not give link wise installs or other attribution you have go to linkhub click on the each link separately to check the stats Review collected by and hosted on G2.com.

Rajan Raj N.
RN
Associate - Founder's Office
Mid-Market (51-1000 emp.)
"Precise Deep Linking That increases Multi-Channels Performance"
4/5
What do you like best about Branch?

Best solution which enables in precise and excellent deeplinking and helps multiple channels and campaign Performance

onboarding is very easy any one can use easily and have good integrations with other softwares Review collected by and hosted on G2.com.

What do you dislike about Branch?

search for older branch links and data is bit difficult and its managable and UI and UX is 70 to 80% good and pricing is bit more also Branch enhance in build AI Review collected by and hosted on G2.com.

Gaurav S.
GS
Performance Marketing
Retail
Mid-Market (51-1000 emp.)
"Efficient Attribution but Needs Better Fraud Detection"
4/5
What do you like best about Branch?

I use Branch for app measurement and it really solves my tracking problem by helping attribute the right channel and campaign for better optimization decisions. I like that I can set the attribution window and period for each channel, which then gives accurate attribution to the channel and campaign. This helps me make informed decisions on optimization efficiently. The initial setup of Branch was smooth. Review collected by and hosted on G2.com.

What do you dislike about Branch?

The affiliate fraud mechanism is still weak; many publishers pass through that and send fraud revenue and purchase data. Review collected by and hosted on G2.com.

Amar T.
AT
CRM Manager
Health, Wellness and Fitness
Enterprise (> 1000 emp.)
"Reliable Deep Linking & Attribution Platform for Mobile Growth"
4.5/5
What do you like best about Branch?

Branch makes it easy to create deep links that take users directly to the relevant in-app screen, which is very useful for CRM and marketing campaigns across channels like WhatsApp, SMS, push notifications, and email.

I also like the simple link creation and campaign tracking, which helps measure installs and in-app actions driven by different campaigns. It helps improve the overall user journey and makes marketing attribution clearer. Review collected by and hosted on G2.com.

What do you dislike about Branch?

The analytics and reporting capabilities can feel a bit limited when trying to analyze campaign performance in depth. For CRM and marketing teams, more flexible reporting and easier access to granular data would make it easier to derive insights without relying on additional tools. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Mid-Market (51-1000 emp.)
"Easy Deep Links and Click Tracking That Show What’s Working"
4/5
What do you like best about Branch?

Being able to create deep links and quick links so easily is a huge plus. I also really appreciate that I can track how many clicks a specific email or link received, which makes it much easier to see what’s working. Review collected by and hosted on G2.com.

What do you dislike about Branch?

In the past, we’ve had issues accurately tracking our revenue. It can be difficult to get answers from Support at times. Review collected by and hosted on G2.com.

Anjali M.
AM
Business Development Manager
Mid-Market (51-1000 emp.)
"Honest review of branch"
4.5/5
What do you like best about Branch?

It's accurate attribution, seamless deep linking, fraud prevention capabilities, and a user-friendly dashboard that helps optimize app acquisition campaigns efficiently. Review collected by and hosted on G2.com.

What do you dislike about Branch?

Reporting can sometimes feel less flexible for advanced analysis, and certain attribution or integration setups require additional technical effort. Review collected by and hosted on G2.com.