Customer Quotes

Jason P.
JP
Instructional Designer & Communications Specialist
Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic

"A solution for our contact center associates to quickly access information on processes and products"

Bloomfire
Danielle J.
DJ
Sales & Marketing Coordinator
Enterprise(> 1000 emp.)
Review source: G2 invite on behalf of seller
Incentivized Review

"Essential tool for our ever-growing marketing team."

What do you like best about Bloomfire?

Bloomfire is extremely useful, mainly because it is mobile-friendly. The platform also has features that help me quickly and easily find the information I need quickly and easily. I can conduct keyword searches or browse other users' questions and answers. I can read blog articles written by experts in their fields for a more in-depth look. The platform's navigation is also extremely fast, making it simple to switch from one topic to another. This is especially useful when training new employees because it allows me to quickly show them where to find specific information.

What do you dislike about Bloomfire?

I've noticed a few things that could be improved to create a better user experience. To begin, I believe that collections/folders should be visually distinguished from single files. Furthermore, scrolling through the individual videos to create a playlist is difficult. This can be a problem when trying to view specific videos.

What problems is Bloomfire solving and how is that benefiting you?

Bloomfire allows me to stay in close contact with my team, even though we are spread across different time zones, as a part-time remote employee. I can read and participate in discussions, which allows me to stay current on company news. It's also an excellent tool for onboarding new employees. I can create posts with useful information that anyone who needs it can easily and quickly access. This keeps everyone on the same page and ensures that we're all growing and learning together.

Karen G.
KG
Head of Global Performance Marketing
Enterprise(> 1000 emp.)
Review source: G2 invite on behalf of seller
Incentivized Review

"Leveraging new technologies to improve information distribution at Bloomfire"

What do you like best about Bloomfire?

I just love how easy Bloomfire is to use and how it helps us stay in touch with our customers. With its intuitive navigation, it's a breeze for potential customers to quickly find what they're looking for and provide feedback. Since using this platform, we've seen an increase in customer satisfaction due to the streamlined process of obtaining documents or data that can help answer any questions or issues people may have about our services. In addition, by staying available through communication via Bloomfire, both customers and team members are able to provide quality support in a shorter amount of time, making everyone's experience much better overall.

What do you dislike about Bloomfire?

I appreciate Bloomfire's intuitive design and easy-to-use interface. While the sheer amount of data can be daunting at first, I find that once you've explored the platform, it becomes easier to navigate. Although most elements remain consistent from instance to instance, each installation can vary depending on who designed it - requiring a period of familiarization for users to become comfortable with its intricacies.

What problems is Bloomfire solving and how is that benefiting you?

Bloomfire helps me get organized. With the ability to create an infinite number of categories and subgroups, I'm able to keep track of important information related to my work or project.

Shabana L.
SL
IT Risk Services Consultant | SOC & HITRUST
Enterprise(> 1000 emp.)
Review source: G2 invite on behalf of seller
Incentivized Review

"Use Bloomfire to create an engaging environment to manage and share marketing materials."

What do you like best about Bloomfire?

What I appreciate most about Bloomfire is the convenience of being able to access relevant information right from my desk. The intuitive layout eliminates the guesswork associated with many other software offerings, making it much more efficient for our team members, regardless of their level of experience, to quickly find and use content that meets their needs. I'm also grateful for the notification features; it's incredibly helpful to always know what topics are being actively discussed among employees or if an article has recently been published! Finally, the tagging system makes finding specific information a breeze - I cannot say enough good things about it.

What do you dislike about Bloomfire?

I find that Bloomfire's customization of posts and layout requires a lot more effort than I would like to put into it. Also, the image post templates are not conducive to creative expression, making it difficult for me to stand out from other users. It would be useful if we could use filters within groups when using the search function to make content more accessible given that we are a large company with many different offices.

What problems is Bloomfire solving and how is that benefiting you?

Bloomfire helps me with the problem of having too much data to manage. I'm able to ensure that my communications reach all employees, even those who work irregular hours.

HY
Senior Software Analyst
Information Technology and Services
Small-Business(50 or fewer emp.)
Review source: G2 invite on behalf of seller
Incentivized Review

"Best knowledge management platform to centralize all information in one place"

What do you like best about Bloomfire?

Bloomfire is a robust knowledge management platform that allows us to centralize all company information in one place, making it easy to access and share with the teams. The interface is user-friendly and pretty intuitive to use, even if we aren't tech-savvy. It helps to streamline collaboration with the team. I like the ability to add comments and annotations to posts is a great way to start a conversation and get feedback from colleagues. Bloomfire's search is incredibly fast and accurate, so we can easily find what we are looking for in a matter of seconds.

What do you dislike about Bloomfire?

On the downside, there are a few things that could be improved. For one, while the interface is user-friendly, it can be a little cluttered at times and it might take some getting used to. Additionally, the platform could benefit from a few more customization options, such as the ability to change the color scheme or add a custom logo.

What problems is Bloomfire solving and how is that benefiting you?

It saves time in searching for information and increased client satisfaction by 30%. Allow us to access insights and research.

Leslie D.
LD
Director, UX and Consumer Insights Research
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

"Excellent support staff, high quality search capabilities"

What do you like best about Bloomfire?

The Bloomfire platform is easy to use, easy to program and l love the high-quality imagery stock and best-in-class search functionality. Also really appreciate the best-in-class launch partnership from their team.

What do you dislike about Bloomfire?

Two small complaints about Bloomfire - lack of homepage design flexibility and the extra fees required to add additional content and the absence of an embedded "back to results" button when you are navigating content within a search query.

What problems is Bloomfire solving and how is that benefiting you?

So many! Business partners as well as researchers can now easily find existing work and search on topics across verticals. This has saved countless hours and duplication of efforts.

Sydney C.
SC
Intranet Coordinator
Mid-Market(51-1000 emp.)
Review source: G2 invite on behalf of seller
Incentivized Review

"Store multiple documents easily with Bloomfire"

What do you like best about Bloomfire?

I really like how Bloomfire has an incredibly helpful search bar that makes it easy to find what you need. It also makes it much easier to create compelling headlines using my own words rather than having to stick to the exact word order. This is ideal for a professional organisation as it allows me to access and explore high quality applications in depth while keeping blogs up to date. Another great benefit is the customisable web pages, which make it quicker than ever to find important documents - replacing our old home page Google Docs & Spreadsheets system in one fell swoop! Finally, streamlining tasks such as publishing posts, responding quickly and accurately to comments or even linking to related articles can all be done efficiently thanks to this amazing platform!

What do you dislike about Bloomfire?

I have problems with Bloomfire's graphics. The layout is a bit cluttered, but the search box makes it relatively easy to search. In addition, I think there could be more user-friendly features, such as a prominent display of popular deals or better categorisation and organisation of listings would make things much easier overall. These changes would greatly benefit my team's time management efforts when searching Bloomfire properties.

What problems is Bloomfire solving and how is that benefiting you?

Bloomfire solves my problem of connecting with colleagues and gathering data for projects. I'm able to take advantage of the shared knowledge that people have on Bloomfire, which gives me a broader understanding of what initiatives are being worked on in the company. It is an invaluable resource that makes my job easier every day!

Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic

"Scaled So Well With Us"

What do you like best about Bloomfire?

We actually took the platform with us when my original company was bought by a larger one. That larger one had no KB solution in place and so was happy to have access to Bloomfire. It scaled beautifully from about 40 users to over 400.

What do you dislike about Bloomfire?

The search function doesn't always return the results I know are in there, even when I've tried deliberately to ensure I'm using what I think should be the most relevant search terms. I feel like this has gotten better over the years, though, and is optimizing toward my expectations.

What problems is Bloomfire solving and how is that benefiting you?

Getting siloed answers out of chats/Teams/Slack/whatever and into a repository where they can be tagged, accessed, and made useful to others in the org is a huge lift that Bloomfire accomplishes for us.

It also helps 'walk our talk' when positioning ourselves as a thought leadership organization to have centralized, easily found, and internally juried collateral available to use externally.

Julio P.
JP
LatinAmerica Global Access Member Services Agent
Mid-Market(51-1000 emp.)
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

"Great internal Knowledge base software!"

What do you like best about Bloomfire?

It is super easy to use. I use it on my side to keep our employees informed of all the fun things going on, incentives, recognitions, birthdays, we have a weekly updated mpg going on the wall mounted TVs with pertinent information, current processing week number, birthdays, recognitions, reminders, promotions information... We have home-based employees and remote, besides agents in ASIA who don't come to the office and would otherwise miss these. I post these on Bloomfire so EVERYONE has access to the same info!

What do you dislike about Bloomfire?

There's nothing I dislike about it so far.

What problems is Bloomfire solving and how is that benefiting you?

I have all the pertinent information in one easy place to access. This way nobody can claim ignorance on not being aware of a promotion, incentive, recognition, or policies.

Mary M.
MM
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic

"Amazing Service and Platform!"

What do you like best about Bloomfire?

Bloomfire has created amazing capabilities to offer visibility to so much within an organization. From SOPs, to training, to addendums, PPTs, and so much more. We could not be more thrilled with the level of service and expertise offered from their incredible service team. Easy to navigate, simple to add and delete users; fabulous experience overall!

What do you dislike about Bloomfire?

Our company did not find anything that was a detractor for Bloomfire. Each interaction with their team or the portal itself was incredibly easy and helpful.

What problems is Bloomfire solving and how is that benefiting you?

User portal for all of our employee needs. This creates a central repository which has in turn helped to create major efficiencies in the way we operate and do business.

Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"BloomFire Is amazing "

What do you like best about Bloomfire?

How it allows us to make it into our own work data base. We search for anything that needs an answer and boom its there due to the fact we can add everything under the sun we need for an amazing work experience

What do you dislike about Bloomfire?

When it goes down sometimes. it makes it hard to have to wait for the right answer when we use it everyday and things change so much in our company so it makes it worth it.

Recommendations to others considering Bloomfire:

Keep on going. This product is amazing and i am so happy we use it on a regular bases

What problems is Bloomfire solving and how is that benefiting you?

As stated above, I love this thing. Its helped me know everything that has been updated simply by searching and we no longer have to have a thousand papers and dig in our desks to find it. Now all our work is at the tip of our finger tips..