Beambox, from the perspective of hotel operations, is working as a ‘set it and forget it’ tool for us, generating great results without adding pressure to our Front Desk. We are utilizing it at our 4 properties in Central London. One of its greatest advantages is its ‘Hardware Agnosticism’. It has easily integrated with our existing Cisco Meraki and Ubiquiti equipment without further ado.

Also, the feature saving guests Wi-Fi connection logs automatically as per the UK hospitality law has significantly eased our administrative compliance burden. In parallel, the visualisation of a dashboard that updates in real time allows us to optimise our housekeeping schedule and, in turn, significantly boosts operational efficiency at the hotel. Review collected by and hosted on G2.com.

The user-level analytics should be improved. Even though we can see overall connection numbers, we cannot follow the purchase behaviour of a particular guest onsite unless we manually check it with our PMS (Oracle Opera).

This can create some challenges in the revenue team’s ability to determine true attribution.

Also, during the first whitelisting of the network, a lot of back-end contact had to take place between our IT provider and Beambox support that drew out the onboarding time slightly. Reducing our weekly manual work would be made possible with a new feature in reporting export option which saves custom date ranges. Review collected by and hosted on G2.com.

We have been using Beambox at our three London properties for the past 6 months and the results have been great. The best part is that its customised splash page perfectly matches our hotel's theme and branding, giving guests a premium experience right from the start. Its automated email capture system in the background works without any hassle. Guests can use high-speed internet simply by accepting the Terms and Conditions, which doesn't require any extra time from our front desk staff. In addition, the Klaviyo integration works great, which allows guest data to go directly to our 'Loyalty & Offers' list. Review collected by and hosted on G2.com.

Its built-in segmentation tools are somewhat limited. We cannot separate guests by 'Length of stay' or 'Room type' directly from the Beambox dashboard, for which we have to manually export the data to the PMS (Property Management System). In addition, real-time reporting is sometimes delayed by 15 to 30 minutes, which makes live guest tracking a bit slow during a major event. Since our business travellers usually prefer to log in quickly via email, the social login option has not been of much use to us. Review collected by and hosted on G2.com.

What I liked most about Beambox was its interface and the way it manages guest Wi-Fi. It is very easy to set up, and its drag-and-drop feature saves us a lot of time in customising the login page to match our brand. In particular, its automated marketing tools are extremely effective for re-engaging with customers. Review collected by and hosted on G2.com.

Occasionally, the Analytics dashboard takes a while to load, which can be a bit of a hindrance when you need to work quickly. It would also be even better if there were options for direct integration with certain other third-party apps. However, these are not major issues. Review collected by and hosted on G2.com.

At Turtle Bay, our main goal is to give our guests an amazing Caribbean experience.

Beambox has been a huge help to us in achieving this. Its Wi-Fi solution is as easy to use for our guests as it is effective for our management team. We were able to design the login page very easily to match our brand. Because guest data is collected automatically through this system, our marketing team can run customised promotions very easily. It's a perfect 'set and forget' system that does its own work in the background. Review collected by and hosted on G2.com.

Although the system works very well, the graphical interface on the dashboard sometimes takes a bit of time to load. Also, it would be even better if we could send auto-replies based directly on the feedback from guest reviews. At the moment, we have to do some tasks manually that could be automated a bit more. Review collected by and hosted on G2.com.

In a large organization like Big Fish Restaurant Group, both guest experience and operational efficiency are equally important. The biggest advantage of Beambox is that it has centralized guest Wi-Fi management across our various locations. When our guests connect, they are presented with a professional splash page that is consistent with our brand. Additionally, the automatic guest data collection is a great asset for our marketing team. It's helping us build a robust customer database without any extra effort. Review collected by and hosted on G2.com.

While the platform is extremely useful, filtering some of the advanced analytics on the dashboard may seem a bit time-consuming at first. Especially when we want to compare data from multiple locations at once, it would be nice if the interface were a little simpler. Additionally, if customer support responded more quickly, it would be more convenient for enterprise-level users. However, since the system is stable, we haven't run into any major problems. Review collected by and hosted on G2.com.

In a large hospitality group like ours, countless visitors and client meetings take place every day. The best part of Beambox is that it has fully automated our guest Wi-Fi onboarding process. Now we don't have to waste time giving passwords at the front desk or to our employees. Its customizable splash page is designed according to our brand guidelines, giving visitors a premium experience. Also, it's much easier for us to track office utilization and guest foot-traffic from the backend dashboard. Review collected by and hosted on G2.com.

Although the platform is very useful, its analytics dashboard can sometimes feel a bit complicated, especially when we try to filter data for multiple locations at once. The dashboard could be made a bit cleaner and more user-friendly.

What's more, for a large organization like ours, it would have been easier to manage security if Okta or other enterprise SSO (Single Sign-On) options had been included as standard features. Review collected by and hosted on G2.com.

The Beambox is an extremely easy-to-use device that can be used every day at many different places to manage guest WiFi. The implementation process went smoothly and we were able to get it rolling without any issues. The integration between Mailchimp and Salesforce allowed us to successfully sync guest information for our campaigns. The platform offers many excellent features, particularly with respect to data capture and engagement tracking. Customer service is quick to respond if you need help setting up. Review collected by and hosted on G2.com.

When You try to build reports using the dashboard, it’s a bit of a limitation. While generally intuitive, the advanced settings require a little bit more time to become familiar with. Integration works well overall, yet there is hope for more options. Review collected by and hosted on G2.com.

With Beambox, controlling access makes it easier to offer a delightful guest WiFi experience. Any user or administrator will find the dashboard easy and intuitive to use. It also offers insights on client behaviour. Administrator network monitoring can be done easily by using Admin Control Panel. This allows easy login type, and connected device lists. This simple guest WiFi login solution is designed to offer guests a better experience by adding social WiFi login and custom branding. Review collected by and hosted on G2.com.

Some of the reporting options could do with increasing flexibility for exporting your analytics for your own reporting purposes. The interface is quite simple and easy to use for most users, but some advanced configuration choices require a bit of searching during initial platform configuration. Review collected by and hosted on G2.com.

What strikes us first is how easy to use the interface is. I was able to visually map out processes with a drag-and-drop workflow builder. I built out my first automation without ever referencing the docs which saved me several hours during onboarding.

Every day I use the real-time analytics dashboard and the workflow automation engine. Automation rules could implement conditional logic and remove the manual routing of tasks. For instance, an automated trigger is put in place through which requests are assigned to a group based on the priority and category. Previously, it had required some form of daily monitoring; it now runs in the background with almost no intervention needed.

The reporting dashboard has also been highly robust. Were seeing performance metrics in real-time instead of exporting long spreadsheets. We identified bottlenecks quickly to improve turn-around times due to visibility.

We did not expect the benefit of cross-team transparency. As everything is centralized, stakeholders can track status without check-in emails. Review collected by and hosted on G2.com.

The extensive functionality and power of the platform is impressive, but the onboarding experience could be made more seamless and easier. Features like multi-step conditional logic, which are more advanced automation features, do not show themselves as much at first.

Offering assistance by the company will be greatly productive.

Even if the configuration options sufficient, they can be more specific. Exporting dashboards with filtering (advanced segmentation) will take a couple of extra steps. A streamlined way to navigate that workflow could be created, especially for teams that need heavy data analysis.

Nothing mentioned here is really a deal breaker, but it would make the overall experience better with improved onboarding and more flexibility in reporting. Review collected by and hosted on G2.com.

At an operational level, the ease of deployment and speed of deployment are perhaps the most notable factors. We have lean, distributed teams in many locations, and Beambox demands virtually no IT resources to implement and run. The cloud-based dashboard gives mwith sibility across all locations without requiring additional headcount. It changes what was formerly a low-level but nagging operational concern – managing the WiFi network – into something completely hands-off and automated. That, to me, is what efficiency looks like for a COO. Review collected by and hosted on G2.com.

Enterprise single sign-on integration for the single admin user. As we move forward and institutionalize our security processes, I need the ability to authenticate and authorize access to the Beambox through our identity service provider, Okta, with SCIM. This level of enterprise authentication requires a workaround. This should be a standard offering, not an add-on, for a company of our size and type. Review collected by and hosted on G2.com.