Working with Bambuser is a great experience, thanks to a team that is truly attentive to our needs and provides excellent support. They consistently take our feedback into account to evolve the platform, which remains very intuitive and easy to use. It offers our visitors a modern, interactive video experience that perfectly matches current market trends, and the continuous release of new features every year proves their commitment to innovation. Review collected by and hosted on G2.com.

The reporting tools and KPIs could be further improved. We would benefit from more in-depth analytics to better understand our performance and gain a clearer view of the tools' direct impact on our sales. Review collected by and hosted on G2.com.

I like that Bambuser is user-friendly and easy to set up. It provides perfect service for small businesses like ours, which often struggle with limited resources. Bambuser has a proper support team to help implement features and explain how everything should work, which has been really helpful. The interface looks luxurious and is absolutely stunning. For our customers, navigation through the product is easy, making customer interaction smoother. I absolutely love how Bambuser engages with customers, providing support from big to small. It's like having an extended part of our own team, helping us implement best practices and making the platform feel indispensable. Review collected by and hosted on G2.com.

The pricing structure of Bambuser is quite tough for small businesses. When starting their journey and implementing the software, a lot of budget and work focus on marketing. Balancing investing in software with marketing needs is challenging, especially with limited budgets. The pricing structure feels quite high and luxury for SMEs, making it hard to justify the cost. It could be improved to better support and grow SMEs, as it doesn't quite match the scale of small businesses compared to big luxury brands. Review collected by and hosted on G2.com.

It's easy for live video Shopping. Also it has best features like chat, product highlights. And also for create Events it is very easy to configure. Review collected by and hosted on G2.com.

Only one thing i hate is about subscription model. When user increase cost will alsoi increase. Rest everything is fine. Review collected by and hosted on G2.com.

I love it's ability to turn standard videos into "one-click wonders." Review collected by and hosted on G2.com.

Medium and small size business really can't afford it, mostly due to highly priced tags on it. Review collected by and hosted on G2.com.

The Bambuser platform is user-friendly for our end-users on a day-to-day basis. My overall experience working with the Bambuser team has been very positive; they show a strong willingness to accommodate our specific needs. The solution itself is scalable, and the product roadmap is developed in close collaboration with clients to ensure both our current and future needs are addressed. Review collected by and hosted on G2.com.

We initially requested more clarity on the metrics / analytics presented by Bambuser to measure the real return on investment. This request has been fullfilled since. Review collected by and hosted on G2.com.

Bambuser is a very advanced, agile and easy to use platform allowing any organization (small or big) to scale very fast. UX & UI is top notch, customer success is super helpful, technical documentation is crystal clear, allowing to seamlessly integrate to our systems, product is always updated and improved based on our feedbacks as clients. Review collected by and hosted on G2.com.

Nothing is really an issue with Bambuser Review collected by and hosted on G2.com.

My experience working with Bambuser has been extremely positive. From initial implementation to our ongoing strategy, they have truly been a great partner to our business. I most appreciate the level of service they provide to their partners — it feels very personal and not transactional. I also greatly appreciate that they are always soliciting feedback on the platform — and directly using that customer feedback to enhance the platform. The meet ups and in person workshops they host are also great. Not only is it an opportunity to engage with the Bambuser team, but also with other retailers in the space. Review collected by and hosted on G2.com.

I don’t think there are many things that I could say I dislike about Bambuser. I do think there are some small functionality / platform enhancement opportunities they have, but that is to be expected with any tech company. Overall, they provide great customer service and are one of the best in their space! Review collected by and hosted on G2.com.

Bambuser delivers—plain and simple. As we searched for a platform to effortlessly connect content, community, and commerce without disrupting the customer experience, Bambuser emerged as the clear solution. It integrated seamlessly into Shopify and Big Commerce, enabling a non-hard sell, natural flow from engagement to purchase.

From back-end user experience to customer facing usability, the platform is intuitive and well-designed. Our teams were up and running quickly, and the learning curve was minimal. Equally important, Bambuser’s commitment to continuous product improvement keeps them ahead in a fast-moving, tech-driven space where consumer behavior changes at the speed of technology.

Most importantly, the platform drove measurable results. With 22% annualized sales attribution, Bambuser became more than a tool—it became a key part of our digital strategy. Reliable, effective, and future-focused, it simply worked. Review collected by and hosted on G2.com.

My one key recommendation would be to add the user’s ability to enable chat or comments in replay. So much engagement takes place in replay, particularly with our DIY business. Over 70% of our community engage outside of the live show and all their rich feedback cannot be enabled and collected. This makes us wonder how much insight and “connection” we’re losing with our community. Review collected by and hosted on G2.com.

We have been leveraging Bambuser to stream video shows for showcasing and selling our premium fashion products, and the experience has been truly exceptional.

One of the standout aspects of this platform is its extensive range of features. From high-quality video streaming to interactive tools such as live chat, product tagging, and seamless checkout options, Bambuser has empowered us to deliver an immersive and engaging shopping experience for our customers. These features not only enhance the visual appeal of our shows but also make the purchasing process effortless and enjoyable.

Bambuser is a game-changer for businesses looking to elevate their online sales through innovative video streaming solutions. Its comprehensive features, reliability, and exceptional support make it a perfect partner for brands. We are thrilled with the results and look forward to continuing this successful collaboration. Review collected by and hosted on G2.com.

As a global brand, we cater to diverse audiences across various regions. Enhancing multilingual support and optimizing the process for translating captions would help us better serve our international customer base. Review collected by and hosted on G2.com.

We use Bambuser as Live Shopping Software since 3 years. The Dashboard is very intuitive and easy to use. It works very smooth and the last years there were several updates to raise the Experience.

The contact and Support is very good. We always have a good conversations and feedbacks. The integration of the Live Show is also very easy. Review collected by and hosted on G2.com.

At the past, i could not do live updates during the show. I don´t know if this is still a problem after the last updates.

The chat moderation tool could be better. If a user get banned, he can come back easily with another name. IP bans were prefered.

It would be great, if there is a posibility to configurate the UI by ourself like fonts, colors and upload logos etc. Review collected by and hosted on G2.com.