It's wide range of abilities = options to customize Review collected by and hosted on G2.com.

At times, it can be not very user friendly Review collected by and hosted on G2.com.

It's easy to use the chats are lined next to each other and you can see the profile without closing the current page Review collected by and hosted on G2.com.

I think you need to see more information on the same page rather than opening another tab Review collected by and hosted on G2.com.

Simple to use theres not so many steps to do tasks

Our company uses two different programs within

Not sure is one was bought with conversion but overall this one is much easier to navigate

Fast Review collected by and hosted on G2.com.

Not enough use within company

We currently use two different systems depending on location

Sometimes it freezes but we havent determined if its software or not Review collected by and hosted on G2.com.

The system makes sense from a logical point of view, such as certain actions that rely on previous actions. It is easy to learn and use. Review collected by and hosted on G2.com.

I wish there were more available and easier to use keyboard shortcuts on the system to make processing faster. Review collected by and hosted on G2.com.

It is designed in a way that makes managing the tasks much simpler. Another positive is the way we can customize the tool to do cross platform management Review collected by and hosted on G2.com.

It is not very intuitive to learn the tool. It took me a while to figure out the different options in the menu. Review collected by and hosted on G2.com.