The forecasting and scheduling features are very accurate, which makes it easier to align staffing with call volumes.

It helps reduce manual work by automating shift scheduling and adherence tracking.

The real-time adherence monitoring is very useful to ensure productivity in the team. Review collected by and hosted on G2.com.

Reporting could be more flexible with customizable dashboards and easier export options.”

“Mobile access is limited; it would be helpful if more features were. available on the app Review collected by and hosted on G2.com.

Aspect is a great tool to keep track of your personal schedule, request time off, and keep track of adherence. Review collected by and hosted on G2.com.

Don't like how you request have to a either package or segment for time off requests. It needs to be more streamlined and easier to navigate Review collected by and hosted on G2.com.

The best thing is liked about this software is that we can predict call, chats or email volumes based on history and we can create agent schedules to cover the demand. Review collected by and hosted on G2.com.

The only thing that I disliked in this software is its interface. The interface is a bit old-fashioned. Review collected by and hosted on G2.com.

My favorite thing about Aspect is the Intraday Timeline. Being able to clearly and concisely who is working when, what breaks and lunches they are on. The pictures really help to give a straightforward picture. Review collected by and hosted on G2.com.

Pulling reports seems to be difficult especially when it comes to download time as well as transferring it over to an excel document. Any time Excel is being used in tandem with Aspect there are multiple complications and work arounds needed. Review collected by and hosted on G2.com.

The thing I like about this software is that it allows to align staff with demand which imprtoves efficiency and reduces costs. Review collected by and hosted on G2.com.

The thing I disliked about the software is that it takes time for a beginner to understand all the features and get used-to-it. Review collected by and hosted on G2.com.

The best thing I likes about this is that it predicts the call, chat or email volume which helps to schedule the employee shifts depending upon the volume. Review collected by and hosted on G2.com.

Some new users takes time to get adapted to all of its features. Review collected by and hosted on G2.com.

It helps us to navigate the schedule easily. Because of it, plotting pto's and checking of the attendance was easy. Review collected by and hosted on G2.com.

When there's a system issue wherein we can't access it. Review collected by and hosted on G2.com.

i have worked with platform for years and its top notch, overall it easy to manage Review collected by and hosted on G2.com.

i belive there is some room for improvement , there is many steps thats not eassy to read , we have to go diffrent diffrent modules for certain thing Review collected by and hosted on G2.com.

Aspect Workforce simplifies creating and managing employee schedules, reducing manual errors and ensuring coverage aligns with business demand, which improves overall operational efficiency. Review collected by and hosted on G2.com.

The platform’s features and interface can be complex, requiring time and training for managers and employees to use effectively, which may slow initial adoption. Review collected by and hosted on G2.com.

Tool is great to schedule and manage multiple agents at various BPO locations. Aspect Workforce allows you to easily set up various forecasts for deciding how best to handle work types for either budget or staffing purposes. From an operational view, Aspect Workforce has enhanced agent efficiency with real time data views and reporting tools. Implementation process of any upgrade has been a smooth transition not to mention the outstanding support of customer service. Review collected by and hosted on G2.com.

I would like to see more built in Pivot table options under the Agent Productivity options for Advanced Tracking. Recommend to allow user to sort data and allow more data extraction such as contact data taken by agent within the pivot tables. Currently all data has to be built externally as this option is not offered. Review collected by and hosted on G2.com.