Overall, it’s easy to use. The chat support is a lifesaver whenever I get stuck, and the Partstech integration is awesome. For what you get, the monthly cost feels like a great value. I also love being able to save documents directly to repair orders, whether or not the customer can see them. The online portal is another feature I like, since any/all customers can use it. Texting estimates and getting a signature and approval instantly is another big bonus. Review collected by and hosted on G2.com.

The menus can be confusing at times. The AI integrations that build the RO for you are pretty slow. The AI info itself seems to work okay, but I don’t use it very much. Review collected by and hosted on G2.com.

It's very versatile—you can run it on a laptop, phone, tablet, etc. Review collected by and hosted on G2.com.

I can't break it into paragraphs when I'm in the Parts section Review collected by and hosted on G2.com.

I like a lot of things about ARI (Auto Repair Software). It's easy to use and allows for setting up multiple accounts with clearly defined roles, which is important because the owner and account manager need different access levels. I really appreciate the safety features and the online payments for customers. It's convenient to send invoices via email or text. The software includes a labor rate system with Mitchell, which is great. It's a system that I have nothing against and everything to like. Also, the service reminders, code review system, and discount system for customers are really useful. The ability to customize auto repair invoices and estimates, including adding our logo, is pretty cool. It even supports both mobile mechanics and businesses by offering clock-in and clock-out options for employees, which adds to its overall effectiveness as a time management system. Plus, the free trial was a nice feature to try out. Review collected by and hosted on G2.com.

It's hard to see what the customer sees. When I'm trying to walk a customer through their client portal, I can't see what they see on their phone, which makes it really difficult for me to tell them where to sign or how they can apply for financing. Review collected by and hosted on G2.com.

I use ARI to manage my small automotive repair shop, and it streamlines tasks very smoothly. The software helps with determining hourly and flat rates and prevents me from getting stuck in a loop during diagnostic work. I love its features that use A.I. for diagnosing and planning the next steps, saving me time that I'd otherwise spend digging through service manuals or technical service bulletins. The setup was very easy, which was a huge plus. Review collected by and hosted on G2.com.

My first impression was that there is a bit of a learning curve. I feel that there could be more focus on the richness of how the program works and what are some best practices when using ARI's many features. Review collected by and hosted on G2.com.

The under interface is pretty good and the AI labor guide is accurate for the most part. It provides a lot of features for price. Review collected by and hosted on G2.com.

I wish it had better order tracking through PartsTech. My previous software had an orders page were you would check in parts with an invoice number once arrived. It worked better in that aspect so you could easily tell when ordered were placed and arrived. It would also be nice to be able to use ARI in multiple tabs. I was doing that a lot with my previous software but ARI doesn't seem to want to be open in multiple tabs or windows. Review collected by and hosted on G2.com.

What I like the best would be the AI Labor Options and the Pricing of the software. Review collected by and hosted on G2.com.

Quick books integration, the UI, Performance as in how slow it is to get around. Review collected by and hosted on G2.com.

What I like about ARI (Auto Repair Software) is that it keeps everything I need to run jobs in one place. I can make estimates, work orders, and invoices without bouncing between different apps or paperwork. It helps keep my mobile truck organized and makes it easier to track what’s going on with each unit. I like that it tracks parts, labor, and expenses too, so I can see what jobs are actually making money. The canned jobs feature is useful for repeat work like PM services, brakes, and common repairs. Another thing is being able to keep service history on trucks and fleets. It helps when customers have multiple units because everything is already in the system. Overall, it just makes running the business smoother, especially doing mobile repairs and fleet work. Review collected by and hosted on G2.com.

What I dislike about ARI (Auto Repair Software) is that it can be a little clunky at times and not always as smooth or fast as you’d want when you’re busy. Some features take extra steps to get where you need, especially when you’re trying to move quickly between estimates, invoices, and work orders. The mobile app can also be hit or miss. Since a lot of work gets done from the phone in the field, it can be frustrating when things don’t load right away or certain options are easier to use on a computer than on mobile. Customization is another downside. It doesn’t always let you tailor everything exactly how you want for your specific workflow, especially for heavy-duty trucks, trailers, and fleet jobs. Sometimes you have to work around the system instead of the system working around you. Reporting and searching past jobs can also feel limited. Finding old invoices, notes, or specific repair history isn’t always as quick as it should be. Overall, it works and gets the job done, but there are times where it feels more built for general auto repair shops than for mobile heavy-duty or fleet work. Review collected by and hosted on G2.com.

I like that ARI (Auto Repair Software) is really simple to use and well-organized. It's easy to navigate, and I can do all the invoices I need. I can find each client page with all their invoices and trucks, which makes it very organized. I also appreciate the customer service, which is always available right away. The initial setup was very easy, and that's something I value a lot. Review collected by and hosted on G2.com.

Sometimes it takes a while to update on both the app and the website, which has caused issues like printing invoices that weren't updated, leading to financial discrepancies. Review collected by and hosted on G2.com.

I like how customizable ARI (Auto Repair Software) is. The customer support team is fantastic and detail-oriented, which makes everything easy to set up and creates a seamless experience. I also appreciate the affordability of the software, and it's easy to use. It works well with parts tech and is very customizable, making it a very easy company to work with. Review collected by and hosted on G2.com.

I would like it to have a better booking software for me to use, but I have a very specific set of needs, so I don't expect this to happen. And more variety of part suppliers, but I believe this is coming. Review collected by and hosted on G2.com.

I use ARI mostly for pricing all my jobs and labor rates, and it really helps me not lose money on a job. When I need a schematic of something, it's right there, which is super convenient. I like how easy ARI is to use and the functionality of the app itself. I have no issues with the ARI app at all. The speeds are perfect and the invoices are on point. Plus, the initial setup was very easy; just a few clicks. Review collected by and hosted on G2.com.

There is not one thing I dislike Review collected by and hosted on G2.com.