ArboStar Reviews & Product Details

App has made my job a lot easier. I show up on-site, and there are GPS-tagged pictures of the trees with descriptions of what exactly needs doing. No more second-guessing if I'm removing the wrong tree. Now I can just show up on-site and do the job. It also makes it super easy to contact other team members as well as keep track of all our vehicles. Very pleased with this app. Review collected by and hosted on G2.com.

I'm not a tech guy at all. I'm lucky if I can get Netflix to work. So I was a little unhappy at first when we were told we had to start using this software. But honestly, it didn't take too long to learn, and now it makes my job way easier. So if you're like me and don't like fancy apps, don't worry. Everything is laid out in a way that makes sense, and I'm shocked at how easy it was to get familiar with. Now it's like second nature to me. Review collected by and hosted on G2.com.

Previously, our company only used catch-all software that was designed to handle every industry. I never knew that the same type of software is out there for the tree-care industry. Making the switch was great, as having software specific to the tree-care niche gives us access to tools we didn't previously have. Things like fleet management and HR issues are obviously specific to the tree-care industry, so having software that's specific to those issues allows us to be so much more efficient. Issues can be handled right in the app, and the fleet management module is particularly useful compared to our previous software. Review collected by and hosted on G2.com.

As with any new technology, there's a learning period that you have to go through to become comfortable with the software truly. I used my old software for many years, so at first, I was hesitant to switch. But ArboStar is just better suited for the tree-care industry than the catch-all software our business users, so I'm glad I took the time to learn a new system. Review collected by and hosted on G2.com.

This app makes it a breeze to send messages to potential and current clients. I am no more messing with calendars and schedules, figuring out when to send messages to which customer. Everything can be automated to send my texts and emails to whom I want when I want. It makes my life a whole lot easier, and that's a pro in my book! It also allows my customers to communicate back to ME in a very easy way. It has an intuitive ticket system that allows me to see all potential issues and respond to them in the order they came in. Review collected by and hosted on G2.com.

No current issues. I did have one bug involving the ticket resolution service, but I brought it up to ArboStar, and it was fixed within 24 hours. Review collected by and hosted on G2.com.

ArboStar is very user-friendly and customizable to fit my business. Their customer service team is quite impressive and they go out of their way to assist you with any questions you may have and are willing to take suggestions from end-users. This really helps make the software even better. Review collected by and hosted on G2.com.

Well, the one thing I would love to see on the platform is an advanced search option. That would make things a bit more convenient, so I hope they add something like that in the future. Review collected by and hosted on G2.com.

I can quickly and easily set up text and email messages and notifications for our clients with ease. There is a ton of functionality and customizability that allows me to keep our customers happy and engaged. The support tickets are populated within the app and can be answered quickly and easily without switching apps. Countless filters can organize everything. Review collected by and hosted on G2.com.

So far, I don't have a single bad word to say about the platform. I'll update this review if anything comes up, but it really has everything I need to do my job – a big step up from the software my team was using before. Review collected by and hosted on G2.com.

I love the auto-estimate feature. It learns what types of estimates you have made in the past and auto-suggest an estimate that you can tweek if you find too high or too low. This has taken a lot of the guesswork out of the situation, as often the estimate is dead-on. The pipeline from initial assessment to work orders is also very efficient. Once I confirm an estimate, I can send it right over in the app, and it just moves down through the system. It's a really effortless interface and makes things easy. Review collected by and hosted on G2.com.

I suppose the only con would be if you wanted to use this app for a different field. It is specifically designed for the arborist niche, so make sure you keep that in mind. My friend runs a painting company, and while I wish I could suggest this to him, it just is too specific to the tree care industry. But if you deal with trees, this is the app you want! Review collected by and hosted on G2.com.

I love the auto-estimate feature and the ability to quickly turn estimates into work orders. I also really find the GPS photo-tagging ability to be very convenient. Instead of trying to describe trees and locations, I can snap a photo, and it's tagged by its location, so there's no confusion for the workers. Review collected by and hosted on G2.com.

I had an initial issue on mobile, but I contacted the customer service team, and they responded promptly and accurately, solving my issue. So really, no complaints here. Review collected by and hosted on G2.com.

Better than QuickBooks. For any people in accounting out there, that's basically all I need to say! This app makes everything so much more streamlined: invoicing, payments, record-keeping, you name it. I wasn't sure what to expect when I was asked to switch to this app, but after the first week, I was sold. Review collected by and hosted on G2.com.

Nothing to really complain about. Sometimes I get confused about where certain features are located, but I can refer to the documentation to sort that out. I have also been using the software for a few months now, and the more I use it, the less confused I get, which is always a good sign! Review collected by and hosted on G2.com.

ArboStar has been very helpful at dealing with clients. It comes with an advanced ticketing system, automated SMS and email messages, and the ability to track issues by priority or convenience. It makes my job a lot easier. Review collected by and hosted on G2.com.

I had a couple of quirks (our company got on early), but the ArboStar team sorted them out very quickly. Review collected by and hosted on G2.com.

Very streamlined, which in the customer service world, is absolutely everything. Instead of having to juggle multiple apps while I'm on a call with a client, I can simply let one app do all of the work. Honestly, I wish the company I work for had started using software like this when I first joined the team. Review collected by and hosted on G2.com.

There's definitely a bit of a learning curve when it comes to getting the most out of the app. I personally started off slow and used the features that made sense to me and incorporated new ones into my work process as I understood them. Just don't expect to understand everything the app offers on day one. It took me some tinkering around to really get used to everything. Review collected by and hosted on G2.com.