I like that I can easily build a survey on Alida by utilizing all different functions, and I can instantly pull up a visualized report for a survey, and I really appreciate the AI features for analyzing the open-ended questions.

I also like that Alida provides amazing customer service to help with us conducting professional surveys.

I dislike that it allows edits after publishing a survey, and that it doesn’t let you undo actions. I also wish some functions were more straightforward, because the learning curve with Alida takes time. For example, it would be helpful if closing surveys could be done directly from the activity view with a single button.

Alida is helping me to understand our customer insights, such as customers' opinions on our loyalty programs, book covers, and marketing methods, to support us with better decision makings.

I use Alida for managing our community panel and administering surveys, and I like the ability to stay connected and the ease of use of the tool. Alida allows us to interact with our audience in meaningful ways and handles the survey programming for our projects. It also offers the opportunity to have quick turnaround reporting on customer perceptions. The ease of use allows for speedy development of projects for these needs.

I haven't had an immense amount of exposure to the project, so I have not yet discovered anything that doesn't work well.

I use Alida for managing our community panel and administering surveys. It allows us to interact meaningfully with our audience and quickly report on customer perceptions. The ease of use supports speedy project development.

Easy to use platform. Always adding new features. Makes panel management easy. Alida's tech support is also outstanding.

I would appreciate it if they could enhance the platform by adding more robust options for providing survey feedback directly within the platform.

Helps us conduct research among educators in the Unite States.

I truly appreciate the unmatched suite of tools that Alida offers, which provides comprehensive capabilities for executing research much faster and cheaper than traditional methods. The ease of using these tools, such as the online surveys and forum discussion guide, is incredibly beneficial for gaining quality feedback easily. The integration with APIs like Discuss IO further enhances its usability, allowing hosting of virtual focus groups seamlessly. Additionally, I have a great admiration for the team at Alida, whom I consider best in class for their expertise and exceptional support. Their knowledge and readiness to solve issues greatly contribute to a smooth experience. Overall, the simplicity of the platform reflects the thoroughness and thoughtfulness put into creating an efficient user experience, making it a standout in its field. I would rate Alida a nine out of ten for recommending it to others due to its robust features and effective results.

I find that Alida is designed for individuals who have no experience conducting research themselves, which can be very point-and-click. This simplicity sometimes becomes a limitation, restricting more advanced users who may need more flexibility or depth in the tool's capabilities. However, the customer support team is always available to work through any road blocks that pop-up.

We can execute research faster and cheaper than traditional methods, enhancing our efficiency and reducing costs.

I like using Alida because not only is it a great platform, I also have so much resources and help that guide me and navigate me throughout any process. They have great learning sessions-I take so much from away from it.

Would be nice to have a live chat with AI or something in regards that can help guide you step by step -videos not just plain text.

I use Alida specifically for holding an online Patient Family Advisory Council.

Alida makes it so easy to connect with and learn from customers. From quick surveys to live interviews, Aldia simplifies the process of getting in touch with customers to hear their feedback and perspectives. The customer service and account support is great - Schuyler is an amazing resource who helps me get the most out of my customer community via Alida.

N/A - Alida is great and I don't have any major dislikes.

Alida helps us answer endless business questions through the ability to connect with and survey customers, informing product decisions to claims/message communication.

I love the UI and how easy it is to change surveys on the fly. The different questions also allows us to gain a plethora of information from our testers who often have trouble explaining their feedback due to not knowing all the footwear lingo.

I don't like not being able to delete surveys once they have been opened. I also don't like not being able to take people off of tests once I've added them to a test.

Alida allows our testers to articulate themselves in a way that provides us with thorough data while also still being easy for them to fill out. We have struggled in the past with the response rate of our testers and Alida has provided us different avenues to solve this issue such as QR Codes directly connected to surveys and the email reminder function.

We use the Alida platform for our quant/qual online research community.

Alida’s strengths based on my experience:

1) Robust in-platorm survey programming tool that allows us to store all of our member and survey data in one place for easy analysis. We used to rely on an external tool to program surveys with advanced logic.

2) Flexible member data capabilities that allow us to create new profile variables and append external customer data as needed.

3) Modern look & feel of the Member Hub and improved survey-taking experience.

4) Smooth in-platform recruitment process that can be used for external recruits as well as internal referrals. Huge time saver compared to our previous recruitment process.

5) Impressive client support from the Alida team. They are collaborative, attentive, and dedicated to meeting our community’s unique needs.

Currently, there are no moderator tools (in-platform messaging, backroom comments, etc) in the Member Hub and no way for members to easily track their points or activity completion history. This is a problem for our community, but Alida is actively working with us towards a solution.

Alida provides the quant survey tools and member data management that were lacking in our previous platform. We have much better analysis capabilities now.

I've had the pleasure of using Alida for several projects, and I'm consistently impressed by its capabilities. Alida has become an invaluable tool in our quest to deliver actionable consumer insights to our clients.

What stands out most about Alida is its intuitive interface, robust reporting features, flexible community platform and advanced analytics. The real-time reporting dashboard allows us to quickly identify trends and share key findings with our clients.

The licence fees can be a bit unaffordable for budget-tight clients

Providing actionable insights in the quickest way possible

There's so many benefits to having an Alida community but if I had to pick what I like best, it would be that I feel more connected to my customers. We have a community of power users who are super engaged and interested in our surveys and products. It is very easy to engage with them and get feedback that will help shape our product. Every business needs an Alida community so they can work backwards from their customers.

There's no real downside about having an Alida community. There's so much you can do with your community and its set up so you can build upon the community as your business changes or evolves. Only downside was setup time. This is less of an Alida problem, and more of an internal challenge. But Alida was with us every step in the process and did all they could do to help us move implementation along. While onboarding was painful (and self-inflicted), the results were well worth it.

We are trying to understand what our customers love about our product and get their feedback to help us improve upon existing features or help us shape our product roadmap. Direct feedback from our most active customers allows us to build the features our customers want most.