UI is user friendly, support given exceeds Chevron's high standards. Performance overall is really good, minimal direct impact to Chevron's production environment.

Chevron is content with the tool and partnership in always improving end user experience.

Keeping Chevron Personnel and assets secured and accounted for.

Easy of use, the support by developers and customer satisfaction

Nothing really, I think that all that is needed it have

Visitor Management

Easy system to use and train personnel and vendors.

Nothing. Never had any issues using this system yet.

Access control for vendors and employees. Visitor management for vendors.

The ease of use is amazing. I am able to quickly navigate the system and locate the items I am looking for without any issues

I would like to be able to bulk approve access requests instead of going through each one separately

We have a large number of third-party contractors. This program has made locating and managing access control easy to control

I really appreciate that Guardian can be customized to fit my organization’s specific requirements.

Reports in Guardian would be much better if we could create, build, and edit reports directly within the application.

Guardian is helping us provide a one-stop shop for all our different access systems, bringing everything together in one place.

Ease of implementation, strong customer support, and a no-code, self-service platform. It’s easy to use and makes automation straightforward.

I don’t have any specific dislikes about the platform.

We’re working toward automating and standardizing our physical access provisioning process

What I like most about Alert Enterprise Guardian is how it makes physical access identity-driven: access updates automatically when someone is hired, changes roles, or leaves. That automation closes the classic gaps between HR, IT, and badge systems, and it saves teams from messy, manual cleanup.

Overall, everything is good, but I wish they would integrate AI more into their support as well.

Time and attendance tracking for employees, contractors, and tenants/vendors, with automation for assigning access levels and handling badge-related actions.

End-to-end automation of an access control request, audit log, and provisioning of access in the access control system.

The previous version was easier for internal teams to configure updated workflows.

Elimination of manual provisioning/deprovisioning and the reduction of human errors. Guardian also serves as our recertification platform to sensitive areas. Global Security is able to run a recertification of access with very little effort. If area owners do not act upon the recertification within 30 days, the access to the area is revoked automatically without human intervention. The Guardian platform enabled us to deploy over 40 badge printers in strategic offices with high populations which provides much quicker turnaround time between a person making a badge request and the person receiving a fully functional badge. We have not implemented NFC mobile credentials, but we like that the Guardian platform is fully capable of pushing an NFC credential into Apple and Google Wallets. We like the seamless integration of the visitor management platform being integrated with the turnstiles of our facility from a customer service standpoint and logging of the event from a security standpoint.

The quick check-in/check-out process for visitors and the temporary badge program have been very helpful. I also appreciate the Engineering team’s fast turnaround in addressing support needs and fulfilling enhancement requests, which ensures timely assistance and ongoing improvements.

In my past three years of experience with Elevance Health, I haven’t had anything to share.

Guardian helps ensure that the right people have the right access at the right time by streamlining access requests, approvals, and periodic access reviews. For me, this means less manual effort, better audit readiness and compliance, and faster turnaround on user access and support requests.

The site is easy to navigate for all users even those who may not be so technically inclined. The request process and workflow design allow users to know exactly where their requests stand in the approval process.

Personally, I don’t see a downside to using the system. Occasionally, we do experience some lag in site performance, but it’s resolved quickly once it’s reported.

Guardian created a structured process for our company to manage access control badges, which was a significant improvement over our previous approach. Overall, it made the workflow clearer and easier to follow.