I use AiSensy for WhatsApp marketing, sending broadcast messages, and automating customer replies. The platform is easy to use, and the setup process is simple. AiSensy helps manage customer communication efficiently. It has made WhatsApp communication much easier and more organized for me. Setting up campaigns is quick, and I can manage conversations efficiently from one dashboard. The automation handles common queries, allowing me to focus on more important tasks. The interface is clean, reliable, and beginner-friendly. The features I use the most are WhatsApp Broadcast, automated replies, template messages, campaign analytics, and the shared inbox. These save a lot of time, improve customer response time, and make it easy to manage all WhatsApp conversations from one place. Overall, AiSensy is a great solution for businesses that want to improve customer engagement on WhatsApp. Review collected by and hosted on G2.com.

I would like to see better analytics, more chatbot templates, faster template approvals, and a smoother mobile experience. Overall, it's a great platform with room for a few usability improvements. Review collected by and hosted on G2.com.

AiSensy has provided a reliable way for us to engage with our users on WhatsApp. The setup process was straightforward, creating and managing message templates is simple, and the dashboard is easy to navigate. Their support team was responsive whenever we had questions during the initial setup. Review collected by and hosted on G2.com.

There isn't much to dislike. The only area I'd like to see improved is more detailed onboarding guidance for Meta WhatsApp Business configuration, as some settings require navigating between Meta and AiSensy. Review collected by and hosted on G2.com.

I really like how simple and easy AiSensy is to use. Setting up broadcasts, automation, and customer communication is smooth, and it has helped us manage WhatsApp marketing much more efficiently. The initial setup was quite easy and smooth; the onboarding process was simple, and we could start using WhatsApp automation and campaigns without much technical difficulty. Review collected by and hosted on G2.com.

The dashboard can feel a bit cluttered at times, and I think the analytics and customization options could be improved further. Support is helpful, but response times can occasionally be slow during busy periods. Review collected by and hosted on G2.com.

I really like that AiSensy has a clean and straightforward API integration, which took very little time to plug into our Node.js backend. The template management is also well-organized, making it easy to handle multiple message templates across different flows. I appreciate that the broadcast delivery is reliable and fast, saving us a lot of manual effort. The chatbot widget was simple to embed on our platform, helping to handle repetitive queries like ticket status and venue details automatically. Overall, AiSensy does exactly what it promises without unnecessary complexity, and it gave us the reliability and compliance we needed. Review collected by and hosted on G2.com.

Template approval can be slow, especially when iterating fast pre-event. Sometimes it takes longer than expected to get new templates approved, which can delay campaigns. The broadcast analytics are fairly basic; click-through tracking and delivery breakdowns could be more granular. A more detailed API dashboard showing per-message delivery status in real time would be useful for event operations where timing matters. AiSensy's initial setup was significantly more involved than WaSender, requiring Facebook Business verification and WABA setup, which took a few days. Review collected by and hosted on G2.com.

I've been using AiSensy for a year now, and my experience has been really good. What I appreciate most is their support team, always there whenever there's an issue. I also enjoy using the ads manager feature as it makes running ads very easy for me. It's quite valuable that I can use my WhatsApp without any worry of being banned, which is a big plus. Review collected by and hosted on G2.com.

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I find the abandoned cart recovery and onboarding with AiSensy really smooth. The integration with Shopify and WhatsApp Pay is also good. It makes my work easy, especially with handling more than 10 abandoned carts daily, as it helps me recover some of these. The initial setup of AiSensy was good, which I appreciate. Review collected by and hosted on G2.com.

Delivery rate of Abandoned Cart Messages can be improved. Sometimes utility templates are converted to marketing, which impacts delivery rates. Review collected by and hosted on G2.com.

I used AiSensy as part of my WhatsApp broadcasting for a perfume-selling company. AiSensy is very easy to use, and I can work completely from my office while keeping WhatsApp customer support fully under control. For me, the implementation of AiSensy has been neutral overall. AiSensy’s customer support is good, and I use AiSensy frequently for the sales of a perfumes by WhatsApp Broadcasting Features. Review collected by and hosted on G2.com.

Some features work properly in the application, but some features have problems when I use it in a browser. In the application, I also face issues with chat loading time. Sometimes the app takes a very long time to load, which can cause customers to lose interest and, in the end, lead to customer loss. Review collected by and hosted on G2.com.

AiSensy is straightforward to use and can be set up quickly. Creating WhatsApp campaigns, managing templates, and setting up automation are all simple tasks, even for those without a technical background. It makes sending bulk messages and managing customer communication efficient and hassle-free. Review collected by and hosted on G2.com.

At times, the dashboard appears somewhat cluttered, and there is room for improvement in the advanced analytics. A few features require some time to grasp at first, and the documentation could be more comprehensive. While support is helpful, the response time can be inconsistent. Review collected by and hosted on G2.com.

I like AiSensy because it's easy to use, and the chatbot support is great, providing instant resolution. The software saves me the back-and-forth with the support team. I also appreciate the live chat feature, which makes communication easier from a single platform. The initial setup was easy, and it integrates well with other tools like Zapier. Review collected by and hosted on G2.com.

Connecting with human support Review collected by and hosted on G2.com.

I like how easy and intuitive AiSensy is to use, even without much technical knowledge. The automation features are especially valuable as they save a lot of time handling repetitive tasks like follow-ups and instant responses. The setup was very easy and quick. Review collected by and hosted on G2.com.

There are no major issues but some features could be enhanced for more customization and flexibility. Improving the user interface and adding more advanced analytics would make the platform even better. Review collected by and hosted on G2.com.