It's a pleasure to have this tool to assist me in my day to day job. Eye's on in an environment that commands a qualified tech is 2nd to none with with the use of AireLink. The ease of use and having the ability to see what our customer see. Review collected by and hosted on G2.com.

Quality of video is affected in low reception zones to a customers device which requires a network connection. But as long as a wifi connection is enabled and available, this is fine and remains fully effective. Review collected by and hosted on G2.com.

AIRe Linkis so quick to set-up and use - just send the customer an SMS message, they link the link and application starts

There is no need to download or install anything on the phone

Being able to "freeze frame" and use the mark up tools is so useful when guiding the user to perform any action required

First class tool to give first class Customer Support Review collected by and hosted on G2.com.

Users might not like the product due to bad experiences with similar solutions used in the past, AIRe Link is a professional, business ready application Review collected by and hosted on G2.com.

Easy of use. Very useful tools for remote diagnosis and support. Possibility to use AIRe link in combination with RealWare Smart Glasses extends the effectiveness of this tool. Review collected by and hosted on G2.com.

The customer can not initiate the communication with the support team, using AIRe link.

No group support or communication. Review collected by and hosted on G2.com.

Aire Link is a user-friendly tool that makes troubleshooting easier; there is no need to install any software on the client side with a single click.I can certainly state that this visual remote capability is equivalent to having a virtual presence, allowing us to solve technical issues without physically being present. Review collected by and hosted on G2.com.

an AIRe Link is a cloud-based remote visual support application and it never fails to meet my expectations. It is quite difficult to identify any flaws or disadvantage s with it. Review collected by and hosted on G2.com.

According to me, one ofAireLink's services is its ability to construct wireless networks tailored to each client's particular needs.The majority of our customers are quite happy that they can participate in resolving technical issues thanks to its friendly interface and ease of use! Review collected by and hosted on G2.com.

The AIRe Link as it is now is fine. I don't dislike anything about AIRe Link Review collected by and hosted on G2.com.

The instant access to the virtual session without any additional app installation is one of the best features AIRe link provides. In addition the software is fast and the quality is uncompromising. It really helps in interacting with customers who are naive at using computer. Review collected by and hosted on G2.com.

The website has some important features outlined towards the end of page which needs to be scrolled. This under exposes the potential of AIRe link. The website UI is very good but seems to be a complicated where there is 'contact us' button. Customer testimonials section could be more highlighted so that it increases the trust of AIRE link. Review collected by and hosted on G2.com.

Aire Link supports real time visulal interaction, is easy to use and no need to set up any software. It is browser based and can be used on any internet enabled device. It simplifies customer support especially when it comes to trouble shooting and technical support. Aire Link is efficient and has a low latency. Review collected by and hosted on G2.com.

Ocassionally connectivity errors occur but am almost sure that is a result of isp or data service provider interruptions or timeouts. Review collected by and hosted on G2.com.

there is very low latency and frame drops as compared to other remote monitoring software and its a bit more smoother UI then other remote monitoring app which is a plus! Review collected by and hosted on G2.com.

its take time during connecting to the client server and sometimes gets error during connectivity and also needs improvement in its features during remotely accessing the client system. Review collected by and hosted on G2.com.

One of the unique aspects of AireLink's services, in my opinion, is its capacity to design wireless networks that are suited to the individual requirements of each client.

The website also offers comprehensive details on each of these solutions, as well as case studies and client feedback that show how beneficial they are in actual situations.

Amazing 24/7 support and monitoring make sure that consumers may obtain the assistance they require whenever they do. Review collected by and hosted on G2.com.

There is no major dislike I found for AIRe Link, Since it provides instant 24/7 support and monitoring to ensure the reliability of its networks, it really helps to get an answer to the problem.

The pricing I feel could be more comprehensive and should be adjusted according to needs. Review collected by and hosted on G2.com.

There is nothing like AIRe Link. It continually exceeds my expectations by providing immediate support and 24-hour monitoring. Review collected by and hosted on G2.com.

The remote connecting function of AIRe Link poses a possible downside given that it is marketed as a means of quick assistance and doing away with personal trips. Review collected by and hosted on G2.com.