Agility doesn't just monitor media related to my company - I can do the same for any search term. Including every single competitor. This has been invaluable competitive intelligence that makes us more aware than others in our space. Review collected by and hosted on G2.com.
Social monitoring leaves a lot to be desired.
The setup was painful. The user front end is extremely "home grown" and quirky, and since I don't have to use it often, I often forget what had to be done last time. Now that my campaigns are running, I'm good to go. But I cringe any time I know I have to adjust things because, from distribution through monitoring, the interface is cumbersome. Review collected by and hosted on G2.com.