What I like best about Adit is the fact that it makes contacting patients so much easier for the reason that whenever I need to reach a patient about their insurance, I have prefabricated templates that I can just use instead of typing out a lengthy text every time, I can just use my template and enter the info as needed and send it to the specific patient. It just makes contacting patients much easier! Review collected by and hosted on G2.com.

I haven’t found anything I dislike about Adit. I know there was a lot to learn and figure out when first starting to use, but it was very easy getting into using and the hang of how everything works! Review collected by and hosted on G2.com.

Adit Software has been an absolute game-changer for our business. From the moment we started using it, everything—from patient communication to scheduling and marketing—became more streamlined and efficient. The platform is incredibly user-friendly, and the integration of tools like call tracking, online scheduling, and automated messaging saves us so much time every day.

What really stands out is how responsive and helpful their support team is. Anytime we’ve had a question, they’ve been quick to jump in and provide clear, effective solutions. You can tell they genuinely care about their customers’ success.

Since switching to Adit, we’ve seen a noticeable improvement in both our workflow and customer engagement. It’s rare to find software that delivers on all its promises, but Adit truly does. Highly recommend to any business looking to grow and operate more efficiently! ⭐⭐⭐⭐⭐ Review collected by and hosted on G2.com.

Honestly, I can’t think of a single thing I don’t like about ADIT. Review collected by and hosted on G2.com.

What I value most about Adit is how its core features directly improve our daily workflow. The appointment scheduling system, combined with automated reminders, has significantly reduced the time our team spends on manual follow-ups and has helped lower no-show rates. The patient communication tools—especially text messaging and live chat—allow us to respond quickly and keep engagement high without relying heavily on phone calls.

Another key benefit is having patient information, communication history, and scheduling all in one place. This centralized setup saves time switching between systems and helps our team stay organized and efficient. We also found the reporting and marketing tools useful for tracking performance and supporting patient outreach efforts more effectively than our previous system. Review collected by and hosted on G2.com.

One aspect we find challenging about Adit is that some features can take time to fully learn, especially for new team members. With the number of tools available, the platform can feel a bit overwhelming at first, and onboarding requires some training to use everything effectively.

Occasionally, we also notice that certain updates or feature changes require adjustments to our workflow. However, once the team becomes familiar with the system, it becomes much easier to navigate and manage day-to-day tasks efficiently. Review collected by and hosted on G2.com.

Good communication software that integrates smoothly with my dental management software (Dentrix). It works very well and comes with several additional positives, like Practice Analysis, AI Call Intelligence, and reports. The mass texting feature is huge for filling broken appointments and keeping the schedule on track. There pricing is the best in the market compared to other competitors. I saved about $200/month for the services they provide compared to other companies I have used in the past. Their support and quality control has been very good. I have no complaints there. Looking forward to further improvements that they are bringing to ADIT. Definitely worth checking out—don’t miss it. Review collected by and hosted on G2.com.

Give improved better discounts or incentives to long term members to help them out. Review collected by and hosted on G2.com.

What truly sets Adit apart is their customer service. Their team is incredibly responsive, knowledgeable, and genuinely cares about helping their clients succeed. Every interaction has been professional, friendly, and thorough. It's clear that they take pride in providing outstanding support and continuously improving their product. Review collected by and hosted on G2.com.

If I had to mention something, it would simply be that no software is ever truly perfect, and there is always room for additional features and ongoing improvements as technology evolves. However, I have not encountered any specific shortcomings that have negatively impacted our practice. Overall, my experience with Adit has been overwhelmingly positive, and any suggestions I would have would be focused on future enhancements rather than addressing existing problems. Review collected by and hosted on G2.com.

I have had the opportunity to work with this company for over three months now, and I’m very happy to say they are above and beyond great! Adit is simply the best and most cost-effective practice management software currently available, in my opinion. I moved over from Weave, which was awful for various reasons and far overpriced in comparison. The things I love about Adit include: the office phones, the software itself (both desktop and mobile phone apps), the highly responsive, friendly, and knowledgeable customer support team, as well as the pricing which is absolutely reasonable for the total added value it brings to our practice. If you are on the fence about trying Adit for your business or practice, do yourself a huge favor and try them out, the results will speak for themselves. Highly recommend! Review collected by and hosted on G2.com.

The voice they use for automated reminders could use a bit of work. Review collected by and hosted on G2.com.

I like that Adit is an all-in-one platform that makes patient care, scheduling, and payments easier to manage in one place. It's reliable, easy to use, and keeps improving with new features like AI. I appreciate how the AI features have made certain tasks faster and more efficient, especially when the office is closed. Whenever we have issues, they respond as quickly as they can. Adit includes everything from payment processing to patient management tools, which keeps everything in one place instead of switching between different systems. The AI features help us text and call patients for payments, spot errors or missing details early, and make tracking transactions easier. Overall, it improves the speed, accuracy, and continuity of work even outside of regular hours, making day-to-day tasks so much easier. Review collected by and hosted on G2.com.

sometime the ai can provide incorrect or misleading info to patients Review collected by and hosted on G2.com.

I use Adit for patient communication which allows us to communicate effectively and efficiently with our patients and helps us to keep our schedule full. I appreciate that we don't have to spend nearly as much time on the phone confirming patients, or on inputting patient information into the computer. I find their price point most appealing; it is a great value. The easy customization of patient forms has been a major benefit. The customization allows me to really cater the software to my dental practice and make it fit for me. The customization also lets me tune appointment reminder notifications to what works best for my patient base. I also think Adit's email marketing campaigns will help in future expansion. The onboarding process went smoothly, and the representatives were all helpful and readily available. Review collected by and hosted on G2.com.

The customer service representatives are sometimes difficult to understand. Review collected by and hosted on G2.com.

At $399/month without Call AI Analytics, it's the most cost effective product on the market right now Review collected by and hosted on G2.com.

There are many hiccups: the interface is bulky and clunky, the mobile app doesn't replicate the functionality of the desktop app. The constant need to contact our rep to fix things like voicemails getting cut off, calls getting dropped, people being on the phone for several rings before we get one ring, super slow app and website portal, etc. Review collected by and hosted on G2.com.

Adit is an excellent all-in-one platform that makes managing our practice much easier. If I had to pick my "top 5" favorite things, it would be:

1. automated patient texts and reminders that reduce no-shows,

2. online scheduling and digital forms that save time,

3. a clean, user-friendly interface,

4. having payments, communication, and scheduling all in one place, and

5. a responsive support team that’s always improving the product.

Adit is so easy to use - even my doctor enjoys it! Implementation was straight-forward and we rely on Adit on a minute-by-minute basis. Review collected by and hosted on G2.com.

I honestly don't have any dislikes about Adit. The platform is comprehensive and works for us. I know some people complain about lag time or syncing issues, but we have not had any problems. Review collected by and hosted on G2.com.