ABELDent Reviews (14)

Reviews

ABELDent Reviews (14)

4.2
14 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the customer support and ease of use of ABELDent, highlighting the helpfulness of trainers and the smooth transition process during upgrades. Many appreciate the software's reliability for core functions, although some note that it feels dated and lacks advanced features compared to newer alternatives.
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Liviu P.
LP
Liviu P.
Consultant - IT and management
Small-Business (50 or fewer emp.)
"Fully Integrated Dental Software with Unparalleled Support and an Ever-Improving Cloud Version"
5/5
What do you like best about ABELDent?

1. It is a fully integrated dental software (it is the equivalent of SAP for corporations! I worked with both !)

2. Always evolving - in the right direction - i.e. brings new functionalities, updates, enhance features that help tremendously the day-to-day operations of the clinic

3. unparalleled training and support!

4. the latest Cloud version brings so many advantages, workflow is improved, lots of automation, savings (Yes, A LOT) Review collected by and hosted on G2.com.

What do you dislike about ABELDent?

Nothing comes to mind! Whenever we can't find something we need, their Support shows us how to find it and use it! It is there, most times!

I see some people don't like the colors..... Well, this is an Advanced Detal software, no need for bells and whistles !

The latest Cloud version even allows for individual personalisation... Review collected by and hosted on G2.com.

AJ
Allison J.
Clinic Manager
Small-Business (50 or fewer emp.)
"Abeldent Is Easy to Use and Simple to Navigate"
5/5
What do you like best about ABELDent?

With Abeldent, we love how easy it is to use. It’s simple to navigate and straightforward to find what we need. Review collected by and hosted on G2.com.

What do you dislike about ABELDent?

So far, I haven’t found anything we don’t like. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Helpful, Knowledgeable Support Staff"
4.5/5
What do you like best about ABELDent?

All of the support staff are very helpful & knowledgeable. Kimberley was so patient with our transition from Version 14 to 15. She explains everything clearly and I really appreciated all the help she gave us!! Review collected by and hosted on G2.com.

What do you dislike about ABELDent?

The home screen scheduler has so many of the same icons and a lot of them are similar and it is hard to remember what does what Review collected by and hosted on G2.com.

Verified User in Medical Practice
AM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Simple, Easy to Use, and Great Support from Marica"
4.5/5
What do you like best about ABELDent?

It's simple and easy to use. When i needed extra support to solve a tech issue, Marica gave me a call and was such a great help! Review collected by and hosted on G2.com.

What do you dislike about ABELDent?

There are features missing that we would like to see upgraded. Review collected by and hosted on G2.com.

Verified User in Medical Practice
AM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Abeldent's is very comprehensive and offers excellent support."
5/5
What do you like best about ABELDent?

I like that AbelDent is very in depth and detailed. Review collected by and hosted on G2.com.

What do you dislike about ABELDent?

There is not a place to indicate PREMED on the PATIENT DASHBOARD Review collected by and hosted on G2.com.

MV
Mohan V.
Administrator
Small-Business (50 or fewer emp.)
"Friendly and convenient interface"
5/5
What do you like best about ABELDent?

patient scheduling and electronic billing Review collected by and hosted on G2.com.

What do you dislike about ABELDent?

Insurance page max limit and sc units be made customized to each patient Review collected by and hosted on G2.com.

Response from Derek McCrone of ABELDent

Thank you for taking the time to review ABELDent on G2! We appreciate your honest feedback on our practice management software. We are happy to hear that you enjoy ABELDent’s easy-to-use features, such as patient scheduling and electronic billing, as you mentioned.

We are sorry to see that displaying family names and their related information like appointments and financial information is not valued by you. We have endeavored to ensure that each of these areas can be expanded, hidden or filtered out. We would be happy to connect with you to either help optimize what is displayed for your workflows or better understand what changes can be made to support your needs.

Thank you again for reviewing ABELDent. We value your feedback and appreciate you taking the time to share your experience with our dental software. We look forward to helping you get the most value out of your dental software.

AE
Amanda E.
Office Manager
Small-Business (50 or fewer emp.)
"Fantastic Experience!"
5/5
What do you like best about ABELDent?

The support team and trainers at Abel Dent are in my opinion, the very best. We recently transitioned from version 14 to Local + and my team and I were thrilled with the organization and training provided. Our trainer Kimberly was knowledgeable, kind and funny. She made long training sessions fly by and we all absorbed the information very well because it wasn't boring. Abel Dent allowed us unlimited training for a lengthy period and that was much appreciated. They provided guidance and gave feedback. 10/10 Review collected by and hosted on G2.com.

What do you dislike about ABELDent?

There isn't much I or my team dislike about Abel Dent. The new version is amazing. Review collected by and hosted on G2.com.

Sue C.
SC
Sue C.
Front Desk
Mid-Market (51-1000 emp.)
"Abel Dent Version 15 support was wonderful. Kim was an amazing help with support & transition"
5/5
What do you like best about ABELDent?

Customer support Ease of Implementation Number of features Review collected by and hosted on G2.com.

What do you dislike about ABELDent?

No address for Insurance companies/ reactivate hidden insurance Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Highly Recommend"
5/5
What do you like best about ABELDent?

Trainers were friendly and very helpful. Review collected by and hosted on G2.com.

What do you dislike about ABELDent?

Big change from the last version. Still getting use to where things are. Review collected by and hosted on G2.com.

GW
Gail W.
Small-Business (50 or fewer emp.)
"Wonderful support from Customer Rep Kimberley Melbourne!"
4/5
What do you like best about ABELDent?

We recently transitioned our practice from one dentist to another. Kimberely was extremely supportive throughout this process. She was intuitive, thorough, organized and knowledgeable. We have been with Abeldent since 1991 and have had very few issues or problems that were not easily resolved. Working with people like Kimberely builds confidence in our knowledge that we have chosen the correct software company for our diverse and growing dental practice. Review collected by and hosted on G2.com.

What do you dislike about ABELDent?

All software packages come with inherent quirks that are unique to that particular software. We are confident that if we were to try other dental software packages, there would be a "wish list" of must haves. For the purpose of efficiently running our dental practice, Abeldent has met all of our business needs. Review collected by and hosted on G2.com.

Response from Derek McCrone of ABELDent

Thank you for taking the time to review ABELDent, our all in one dental software! We value your long-time use of our practice management software since 1991, and we appreciate your in-depth review of our software and services. Kimberley has emailed you and provided solutions regarding ABELDent’s medications tab and treatment manager. Kimberley has also sent over some additional information on how you can track your support cases with ABELDent using MyABEL. If you would like to contact Kimberley or our team, we invite you to book a call with our training team here: https://www.myabel.com/Training/RequestDentalTraining. Thank you again for your in-depth review, and we look forward to continuing our discussion over email!