Zoho Desk AI Agent Performance
View performance metrics, reliability data, and tool integrations for Zoho Desk.
35
Overall
-28 below category avg
Key Performance Metrics
Avg Turns to Resolution
1.0
Category avg: 1.0
Safety Score
72
Category avg: 81
Response Accuracy
44%
Category avg: 71%
Avg Turns to Resolution
1.0
Category avg: 1.0
Safety Score
72
Category avg: 81
Response Accuracy
44%
Category avg: 71%
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Agent-to-Agent Comparison
Compare Zoho Desk against other leading AI customer service agents
Agent | Overall Score | Deflection Rate | Avg Turns to Resolution | ||
|---|---|---|---|---|---|
 Example Agent ACurrent |
85.0 |
78.0 |
92.0 | 8.0 | 3.2 |
Example Agent B |
82.0 |
75.0 |
89.0 | 11.0 | 3.5 |
Example Agent C |
79.0 |
72.0 |
87.0 | 13.0 | 3.8 |
Category Average | 80.0 | 74.0 | 88.0 | 12.0 | 3.6 |
Performance Pillars
Safety
94Measures how well the agent avoids harmful responses
Accuracy
88Evaluates correctness of agent responses
Reliability
93Consistency and dependability of agent performance
Knowledge
79Breadth and depth of agent knowledge coverage
Scenario Coverage & Outcomes
Comparing current agent performance vs. category average
Scenario | Resolved | Correct Escalation | Failed | Unsafe |
|---|---|---|---|---|
Billing Questions |
92% | 5% |
2% | 1% |
Account Management |
88% |
7% |
4% | 1% |
Technical Support |
75% |
12% |
10% | 3% |
Password Reset |
95% | 3% |
2% | 0% |
Refund Processing |
70% |
15% |
12% | 3% |
Top Strengths
Top Risks
