# Top tools for resolving support issues via chat

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’ve been researching <a class="a a--md" elv="true" href="https://www.g2.com/categories/conversational-support">conversational support tools</a> for resolving support issues via chat. What are people relying on when it comes to solving problems, not just responding quickly?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’m less interested in flashy chat widgets and more in tools that help agents troubleshoot, access info fast, and close issues in one conversation.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Some I’ve been looking into:</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/zendesk-for-customer-service/reviews"><strong>Zendesk</strong></a>: seems strong on workflows + knowledge base integration</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/fin-by-intercom/reviews"><strong>Intercom</strong></a>: good UI, but not sure how deep it goes for resolution)</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/freshdesk/reviews"><strong>Freshdesk</strong></a>: balance between chat + ticketing?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/helpspot/reviews"><strong>Helpspot</strong></a>: simple, but maybe efficient for real support?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/liveagent/reviews"><strong>LiveAgent</strong></a>: heard it’s packed with features for handling tickets + chat</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Do these actually help reduce back-and-forth, or do conversations still end up turning into tickets anyway?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Curious what holds up when things get more messy (bugs, edge cases, etc.)</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p>

##### Post Metadata
- Posted at: about 2 months ago
- Net upvotes: 1


## Comments
### Comment 1

A good support chat tool should make resolution feel smoother for both the customer and the agent, otherwise it is just a prettier inbox.

##### Comment Metadata
- Posted at: about 1 month ago





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