Workforce Management Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Workforce Management Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Workforce Management Software Articles
Workforce Management Software Glossary Terms
Corporate governance is the set of rules, policies, and procedures a company has to determine the direction and management of the business.
by Holly Landis
Human capital management helps businesses attract and retain talent. Know the types of human capital, best practices for optimization, and its benefits.
by Alyssa Towns
A company’s turnover rate is the percentage of employees who leave a company within a time period. Learn about turnover rate and how to lower this number.
by Holly Landis
A revolving door is a situation where public employees leave their jobs for private or other opportunities. Learn how a revolving door works.
by Sudipto Paul
Skilled labor refers to jobs that require specialized skills. Learn more about the types of skilled labor professions.
by Amanda Hahn-Peters
Business partnering is a model where a leader in one area facilitates decision-making in another area. Learn the benefits, necessary skills, and more.
by Kelly Fiorini
Workforce analytics measure the behavior of employees and candidates to improve performance and decision-making. Learn the types, benefits, and more.
by Mara Calvello
Labor forecasting is the process of predicting future labor needs. Learn more about forecasting staffing needs, different prediction methods, and how to implement a unique strategy.
by Alexandra Vazquez
Shift scheduling is the process of creating work schedules to support company needs and employee satisfaction. Learn more about shift scheduling and how to create a successful process.
by Alexandra Vazquez
Staffing management is the processes and strategies your organization uses to recruit and retain employees for the long term. Discover why companies should utilize these strategies to maximize employee management best practices.
by Mara Calvello
Workforce Management Software Discussions
Hi, Kristie here with the Customer Care team at When I Work! Yes. When I Work gives managers control over how shift swaps are handled. Some teams require manager approval for every swap, while others allow eligible swaps to be approved automatically.
Employees can post a shift they need covered, and eligible coworkers with the right position assignments and open availability can claim it directly through the app. Managers decide how much oversight they want while employees handle the coordination themselves.
That means fewer phone calls, fewer group texts, and less time spent finding coverage when schedules change.
Answered: Kristie Hiner on July 14, 2026
Hi, Kristie here with the Customer Care team at When I Work.
Yes — When I Work is a good fit for small shift-based teams.
It's practical for businesses with as few as 5 employees and can grow with your team. Setup typically takes under an hour: upload a picture of your current schedule, and your team, positions and shifts can be set up for you so you are ready to publish quickly. Employees download the free app and they can start using it right away. No IT implementation required, no long-term contract, and no minimum seat count.
At $2.50 per user per month for a single location, with time and attendance included, a team of 10 is paying $25 per month for scheduling, time tracking, and team messaging. As your business grows and adds locations or more complex shift patterns, When I Work scales with you without needing to switch platforms.
Answered: Kristie Hiner on July 14, 2026
Overtime surprises happen when you build the schedule without visibility into cumulative hours. A few ways to stay ahead of it:
Review hours and labor cost projections before publishing. When I Work shows a running total of scheduled hours and estimated labor costs as you build the schedule. If a scheduled shift would push an employee into overtime or labor costs are higher than expected, you can make adjustments before the schedule is published.
Set employee hour thresholds. When I Work lets you set maximum weekly hours per employee and alerts you if a scheduled shift would push them over. This helps prevent overtime while also managing part-time schedules, youth labor restrictions, and other employee-specific hour limits.
Get real-time alerts during the week. Overtime doesn't only come from over-scheduling — early clock-ins, late clock-outs, and unplanned coverage shifts add up. When I Work sends real-time alerts if an employee is approaching overtime during their actual shift, not just on the planned schedule.
Answered: Kristie Hiner on July 14, 2026
Workforce Management Software Reports
Mid-Market Grid® Report for Workforce Management
Fall 2026
Grid® Report for Workforce Management
Fall 2026
Enterprise Grid® Report for Workforce Management
Fall 2026
Momentum Grid® Report for Workforce Management
Fall 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Workforce Management
Fall 2026
Enterprise Grid® Report for Workforce Management
Summer 2026
Small-Business Grid® Report for Workforce Management
Summer 2026
Mid-Market Grid® Report for Workforce Management
Summer 2026
Grid® Report for Workforce Management
Summer 2026
Momentum Grid® Report for Workforce Management
Summer 2026
G2 Report: Momentum Grid® Report
