Workforce Management Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Workforce Management Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Workforce Management Software Articles
What Is Workforce Management? How It Boosts Productivity
Have you ever heard an employee call to confirm their schedule or find the time-off request form? These are common occurrences and highlight the issue of information inaccessibility in the workplace.
by Mara Calvello
CHRO: Why Your Company Needs to Hire One ASAP
The human resources department at your organization is often met with a long list of tasks to accomplish day in and day out.
by Mara Calvello
How to Utilize Employee Self Service: Your HR Team Will Thank You
Day in and day out, HR managers are inundated with requests.
by Mara Calvello
Workforce Management Software Glossary Terms
Workforce Management Software Discussions
0
Question on: ProHance
Can't able to access prohace activity dashboard
Can't able to access prohace activity dashboard. Receiving error as prohace server is not reachable
Thanks for letting us know you were having trouble accessing the ProHance activity dashboard.
If you're still experiencing problems, please try logging in again. If the issue persists, please don't hesitate to contact our 24/7 support.
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0
Question on: IDI Workforce Management Solutions
Certified Payroll
How do I find out what reports are available through IDI?
There is a list of certified reports available through IDI in the IDI Resource Center. Please follow this link to be directed to the article!
https://idi-resource-center.idesign.com/help/construction-industry-guide-what-certified-payroll-reports-does-idi-offer
0
Question on: Verint Workforce Management
Any chance Verint can have this feature where it notifies you about your schedule and long calls?
For example, aside from notifying you of your scheduled break, it will also inform you if you are over-breaking already or if you are already going beyond the expected call handling time.
Hi Lem – thank you for taking the time to submit this question about notifications. Sorry for the delayed response. I hope that the answer could still be helpful to you or others reading this.
We can notify agents for a variety of conditions based on application, acoustic and linguistic conditions, or triggers. One of the features of this notification process is a persistent client application called Work Assist. Real Time Coaching is a related capability. It allows notifications to targeted employees, for example, employees that have been identified as needing guidance. For schedule adherence (over-breaking) and call handle times, you can set a notification to go off after a threshold is exceeded.
The optimization of adherence notification for breaks and lunches is currently in development.
All in all, we do have a number of options available, but further discussion is warranted to fully understand your use case and delve into the details.
For further information or more custom instructions, please reach out to your Account Executive. Thanks again for contacting us and hope this information will help.
Workforce Management Software Reports
Mid-Market Grid® Report for Workforce Management
Fall 2026
G2 Report: Grid® Report
Grid® Report for Workforce Management
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Workforce Management
Fall 2026
G2 Report: Grid® Report
Momentum Grid® Report for Workforce Management
Fall 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Workforce Management
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Workforce Management
Summer 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Workforce Management
Summer 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Workforce Management
Summer 2026
G2 Report: Grid® Report
Grid® Report for Workforce Management
Summer 2026
G2 Report: Grid® Report
Momentum Grid® Report for Workforce Management
Summer 2026
G2 Report: Momentum Grid® Report













