Webinar Platforms Resources

Hi Victor! You could try a few different things, but you have unlimited storage, so you could always record the session and send out the recording link after. You can also optimize your room to use less bandwidth on your end, which will help when they dont have a good connection. You can also start the session with a "lobby" page where you have some music or a video playing and then a note pod open (pre-session) saying if you do not hear whats playing you will most likely not be able to hear todays session, also please ensure you have a good internet connection...ex: turn off VPN if possible, close all background applications, try to use a hard-wired connection if possible. Here are some links and resources to help you :). Latency Explained Wireless is notorious for adding latency/lag to VoIP. We recommend using a wired connection, and turn the wireless off on the computer. If it isn’t turned off, it can remain connected and continue causing issues. Latency can also be exacerbated by other’s sharing the same internet connection. The more people using the connection, the less bandwidth available for each user. It’s also effected by whatever applications are running on the computer. So best practices apply: close background applications, turn off VPN, do not use wireless, and restart your computer. If you experience performance issues, there is a bandwidth and latency monitor inside of the meeting room that can help isolate the cause. Anyone inside the meeting room can monitor their own bandwidth usage in the room. In the upper right corner of the meeting room, to the right of the help menu, the connection status is displayed. If you click on the greenbar, a bandwidth and latency monitor will appear. This shows how much bandwidth you are sending and receiving from the server. It also shows your latency, the time it takes for information to get from your computer to the server and visa-versa. Ideally you want the latency (the second number) as low as possible. When it reaches 130 msec you may start to have minor issues, and the higher it gets the worse the issues will get. For latency issues across a domain, you can perform a trace route (http://en.wikipedia.org/wiki/Tracert). This shows the hops and can help identify where there is packet loss, which may be the cause of latency issues. However this goes back to the ISP… the only way to change this is to have the ISP change its routing and/or prioritization of the traffic. Adobe’s Connect Bandwidth Calculation (New) Bandwidth is very dependent upon the content being shared, and even the same type of content (for example a powerpoint) can have different bandwidth requirements dependent upon contents (imagine a powerpoint that is mostly text versus a powerpoint that is mostly pictures). The below link outlines bandwidth utilization and estimates, but the best method for determining bandwidth needs is to utilize the bandwidth and latency monitor inside of the rooms. The guide goes in to detail about different content, options, settings, but shows how to do this. http://blogs.adobe.com/connectsupport/connect-9-5-bandwidth-utilization-estimates-illustrated/

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you can also put it in Portuguese

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