### Contents - [**Articles**](#resources-articles) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # VoIP Providers Resources ##### Articles, Discussions, and Reports to expand your knowledge on VoIP Providers Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## VoIP Providers Articles [![2021 Trends in Collaboration Technology](https://learn.g2.com/hubfs/collaboration%20trends%202021.jpg "2021 Trends in Collaboration Technology")](https://www.g2.com/articles/collaboration-technology-covid-19-impact-trends-2021) [ ### 2021 Trends in Collaboration Technology ](https://www.g2.com/articles/collaboration-technology-covid-19-impact-trends-2021) This post is part of G2's 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts. [ ![Jazmine Betz](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jazmine Betz") JB ](https://learn.g2.com/author/jazmine-betz) by Jazmine Betz [![Skype Made Simple: Beginner’s Guide With FAQs](https://learn.g2.com/hubfs/how-to-share-screen-on-skype.png "Skype Made Simple: Beginner’s Guide With FAQs")](https://www.g2.com/articles/skype-faqs) [ ### Skype Made Simple: Beginner’s Guide With FAQs ](https://www.g2.com/articles/skype-faqs) We’ve gotten used to hanging out with each other through rectangles. [ ![Harshita Tewari](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshita Tewari") HT ](https://learn.g2.com/author/harshita-tewari) by Harshita Tewari [![Collab Tech and Its Impact on Who Gets to Work Remotely](https://learn.g2.com/hubfs/business-businessmen-classroom-communication-267507.jpg "Collab Tech and Its Impact on Who Gets to Work Remotely")](https://www.g2.com/articles/collaboration-technology-impact-on-remote-work) [ ### Collab Tech and Its Impact on Who Gets to Work Remotely ](https://www.g2.com/articles/collaboration-technology-impact-on-remote-work) Collaboration software was already a hot topic, then the COVID-19 outbreak happened. [ ![Jazmine Betz](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jazmine Betz") JB ](https://learn.g2.com/author/jazmine-betz) by Jazmine Betz ## VoIP Providers Discussions 0 Question on: Zoom Workplace [Joking](/discussions/zoom-15338b99-0992-4bae-8ebe-e264109e4e6d) There is no god but Allah, Muhammad is the messenger of Allah. Comment deleted by user. Answered: Arsalan Roy on January 2, 2023 yes Answered: Md ismail Hossin on January 3, 2023 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/zoom-15338b99-0992-4bae-8ebe-e264109e4e6d/comments/new?remote=true) 0 Question on: Dialpad Connect [Why is the hold music so bad? Why is it "essential"?](/discussions/hold-music) Hold Music We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover Answered: Andrea Boren on December 16, 2014 You can change the music. Answered: Rebecca Tweed on September 27, 2019 The music is not that bad. Its lets everyone know their alone until the host arrives There are 5 different choices and the host can change to anyone the 5 songs in the settings menu. I prefer never gonna give you up by Rick Astley. Lol Answered: Michael Romeo on April 14, 2020 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/hold-music/comments/new?remote=true) 0 [Where to find the best VoIP service for ecommerce business](/discussions/where-to-find-the-best-voip-service-for-ecommerce-business) I want to start a discussion with this [voip software services](https://www.g2.com/categories/voip-providers) community. Can someone tell me where to find the best VoIP service for ecommerce business? Looking at the different solutions on G2’s category page, I’ve narrowed my top software choices to: **Nextiva** , **RingCentral,** and **Dialpad Connect**. My full software list based on G2 reviews is below: **1.** [**Nextiva**](https://www.g2.com/products/nextiva/reviews) Known for its **robust multichannel cloud hub** , Nextiva combines voice, SMS, video, and team messaging in one dashboard to streamline customer outreach and internal ops. I’m curious whether Nextiva supports intelligent routing rules based on customer segments or shopping behavior patterns? **2.** [**RingCentral**](https://www.g2.com/products/ringex/reviews) Offers a **robust cloud PBX with auto-attendant, SMS, video, and deep app integrations (Salesforce, Dropbox, fax)**. Can RingCentral detect purchase intent and trigger click-to-call from product pages? **3.** [**Dialpad Connect**](https://www.g2.com/products/dialpad-connect/reviews) Known for **AI‑powered voice intelligence** , with real‑time transcription, sentiment analysis, and seamless device integrations. Is Dialpad able to flag frustrated callers during checkout chaos and trigger real-time support? **4.** [**TeleCMI**](https://www.g2.com/products/telecmi/reviews) Famous for being **super‑easy to use** and widely praised by users for quick setup and hassle‑free navigation, ideal when you need something up and running fast. Does TeleCMI offer templated automations for order confirmations or abandoned cart callbacks? **5.** [**OpenPhone**](https://www.g2.com/products/openphone/reviews) Valued for its **robust VoIP features and free price model** , OpenPhone offers shared numbers, call recording, and lightweight CRM features for teams conscious about cost and simplicity. Can OpenPhone’s call data sync automatically with ecommerce platforms or email marketing tools? **6.** [**JustCall**](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall offers **multi‑line management and intelligent workflows** in one cloud interface, which makes it great for setting up support lines or sales reps. Does JustCall support event-triggered voice campaigns, like for flash sales or product launches? **7.** [**Zoom Phone**](https://www.g2.com/products/zoom-zoom-phone/reviews) Stands out as a **leading enterprise VoIP option** with AI-powered calling embedded in Zoom’s ecosystem. Can Zoom Phone’s AI auto-log customer orders or send post-call summaries tied to purchase history? **8.** [**Genesys Cloud CX**](https://www.g2.com/products/genesys-cloud-cx/reviews) Known for delivering **advanced routing and analytics** within a unified CX platform, Genesys Cloud CX is tailored for teams aiming to align customer service with ecommerce data. Can Genesys trigger routing logic based on order value or loyalty status? If you have experience working at ecommerce businesses, I would love to hear your thoughts on my VoIP software services list above. Based on your recent experience, where can I find the best VoIP service for e-commerce businesses? Has anyone recently used **Dialpad Connect**? It has good reviews and was recently written about in this article on the top VoiP solutions in 2025: https://learn.g2.com/best-voip-providers Answered: Evan Sherbert on August 8, 2025 [Your answer](/discussions/where-to-find-the-best-voip-service-for-ecommerce-business/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/voip-providers/resources?discussions_page=3) - [1](/categories/voip-providers/resources) - [2](/categories/voip-providers/resources?discussions_page=2) - [3](/categories/voip-providers/resources?discussions_page=3) - 4 - [5](/categories/voip-providers/resources?discussions_page=5) - [6](/categories/voip-providers/resources?discussions_page=6) - [7](/categories/voip-providers/resources?discussions_page=7) - [8](/categories/voip-providers/resources?discussions_page=8) - … - [199](/categories/voip-providers/resources?discussions_page=199) - [200](/categories/voip-providers/resources?discussions_page=200) - [Next ›Next ›](/categories/voip-providers/resources?discussions_page=5) ## VoIP Providers Reports Mid-Market Grid® Report for VoIP Providers Summer 2026 G2 Report: Grid® Report Grid® Report for VoIP Providers Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for VoIP Providers Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for VoIP Providers Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for VoIP Providers Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for VoIP Providers Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for VoIP Providers Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for VoIP Providers Spring 2026 G2 Report: Grid® Report Grid® Report for VoIP Providers Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for VoIP Providers Spring 2026 G2 Report: Momentum Grid® Report