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Angela, your company has probably set its anti-malware software for high sensitivity, which itself is not unwise, but because it hasn't been told that the PDFelement updater is OK it stops it. Your IT dept. should be able to "whitelist" the updater, if they can be convinced it's in the company's (and their) best interests.

Hello, Sorry for the inconvenience, please refer to the link below. https://support.apple.com/en-us/HT203538 https://discussions.apple.com/thread/3789671 https://www.macworld.com/article/3189986/macs/why-readwrite-permissions-go-awry-with-macos-file-sharing.html If you still have problems, please use Clean My Mac to uninstall all PDF Professional on your Mac, restart your computer, and then download and install again. https://macpaw.com/cleanmymac Filmage Screen - The Best Screen Recorder & Video Editor for Mac https://apps.apple.com/us/app/filmage-screen-screen-capture/id1475049179?mt=12 Thank you for your support of our products If there are other parts that need help, please do not hesitate to contact us, thanks :) Regards, Jane ＝＝＝＝＝＝＝＝ Build to Connect, Inc http://www.buildtoconnect.com2

Hi, Linda! G2 is a user-to-user group which can be a great help with learning new functions, etc. but for technical issues like functions which don't work as they should (or as you expect), as well as for license and billing questions, your best and possibly only solution is to communicate, not with other users, but with WonderShare's own support staff. To reach them, just go to the menu at the top of the PDFelement screen, click or tap on "Help" and then on "Support." You can also go directly to the Support Center at http://support.wondershare.com/. I hope that helps!