Outbound Call Tracking Software Resources - Page 43

Hi Christian! In the instance of having multiple numbers, if it isn't the first selected you will have to select which number you want to call. You can select the alternative number you would like to dial by clicking the dropdown arrow next to the current dial pad number to switch to a different one. Learn more about the Dialer and selecting numbers here: https://support.salesloft.com/hc/en-us/articles/115005905286-Dialer-Everywhere-Guide#search_person_select_number

Hi Gabriella! If you're looking to highlight dynamic fields, the best option is to highlight the dynamic fields in the template. However, before sending the highlighting would need to be removed. Thanks, Kate

In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will appear along with the text transcript and an option to play the recording.