### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Live Chat Software Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Live Chat Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Live Chat Software Articles [![30+ Live Chat Statistics You Must Know in 2024](https://learn.g2.com/hubfs/G2CM_FI859_Learn_Article_Images_%5BLive_Chat_Statistics%5D_V1a.png "30+ Live Chat Statistics You Must Know in 2024")](https://www.g2.com/articles/live-chat-statistics) [ ### 30+ Live Chat Statistics You Must Know in 2024 ](https://www.g2.com/articles/live-chat-statistics) Some conversations can’t wait. [ ![G2 Staff](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "G2 Staff") GS ](https://learn.g2.com/author/andrew-zangre) by G2 Staff ## Live Chat Software Glossary Terms [![Customer Experience Management](https://learn.g2.com/hubfs/G2CM_GI682_Glossary_Article_Images-%5BCustomer_Experience_Management%5D_V1a.png "Customer Experience Management")](https://www.g2.com/glossary/customer-experience-management-definition) [Customer Experience Management](https://www.g2.com/glossary/customer-experience-management-definition) Customer experience management (CXM) prioritizes personalized experiences at every customer interaction. Learn more about its benefits for businesses. by Holly Landis [![Virtual Assistant](https://learn.g2.com/hubfs/G2CM_GI619_Glossary_Article_Images-%5BVirtual_Assistant%5D_V1a.png "Virtual Assistant")](https://www.g2.com/glossary/virtual-assistant-definition) [Virtual Assistant](https://www.g2.com/glossary/virtual-assistant-definition) A virtual assistant is a software or human agent that performs various tasks in response to any user input. Learn the types and benefits of having one. by Sagar Joshi [![Self-Service Portal](https://learn.g2.com/hubfs/G2CM_GI599_Glossary_Article_Images-%5BSelf_Service_Portal%5D_V1a.png "Self-Service Portal")](https://www.g2.com/glossary/self-service-portal-definition) [Self-Service Portal](https://www.g2.com/glossary/self-service-portal-definition) Self-service portal is an online resource center visitors use to troubleshoot problems without a customer service representative. Learn about its benefits. by Holly Landis [![GPT-3](https://learn.g2.com/hubfs/G2CM_GI583_Glossary_Article_Images-%5BGPT3%5D_V1b.png "GPT-3")](https://www.g2.com/glossary/gpt-3-definition) [GPT-3](https://www.g2.com/glossary/gpt-3-definition) GPT-3 enables businesses to automate their processes. Learn more about the uses of GPT-3, how it works, its best practices, and its benefits. by Sagar Joshi [![Live Chat](https://learn.g2.com/hubfs/G2CM_GI470_Glossary_Article_Images-%5BLive_Chat%5D_V1b.png "Live Chat")](https://www.g2.com/glossary/live-chat-definition) [Live Chat](https://www.g2.com/glossary/live-chat-definition) Live chat is a website tool that allows customers to chat with the company in real time. Learn more about live chat. its common features, and benefits. by Whitney Rudeseal Peet ## Live Chat Software Discussions 0 Question on: UJET [Are there any other features besides chat shortcuts or statistics that can be implemented?](/discussions/27134-are-there-any-other-features-besides-chat-shortcuts-or-statistics-that-can-be-implemented) It would be nice to see Ujet in its fullest potential use with all the bells and whistles it can productively handle. For Chat, UJET offers chat shortcuts, statistics, transferring, agent notifications (and timeouts), customer information packets, and smart actions (Verification, Videos, and Pictures). We're going to continue to add to these throughout our product roadmap. To ensure you're using them to the fullest potential, please reach out to your UJET admin and your UJET Customer Success Manager. Answered: Nathan Peace on May 28, 2020 Comment deleted by user. Answered: Nathan Peace on May 28, 2020 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/27134-are-there-any-other-features-besides-chat-shortcuts-or-statistics-that-can-be-implemented/comments/new?remote=true) 0 Question on: Salesforce Essentials [What are the ways to integrate Salesforce with ActiveCampaign](/discussions/27073-what-are-the-ways-to-integrate-salesforce-with-activecampaign) When trying to link my Salesforce account with ActiveCampaign, I encountered a pay-wall that required me to pay $10 for the integration if I wanted to import contacts automatically from ActiveCampaign to Salesforce. I was wondering if there is any way to go around this and set up the integration without having to pay the $10 per month. Hi Alexander, There's no fee associated with integration Essentials with Active Campaign. Active Campaign begins at $9 a month though. Please see their pricing here: https://www.activecampaign.com/pricing/. Answered: Patricia Quan on May 21, 2020 [Your answer](/discussions/27073-what-are-the-ways-to-integrate-salesforce-with-activecampaign/comments/new?remote=true) 0 Question on: UJET [Are there any plans to create a chat tool?](/discussions/27013-are-there-any-plans-to-create-a-chat-tool) for example, I only use the call function, but it would be a great idea if UJET had the chat function. test of scream analogic player bool pol sign squad, frank list case suit red blue punsh logic yes no for example, I only use the call function, but it would be a great idea if UJET had the chat function. Thanks for your question! And yes, UJET offers a fully functioning and independent chat function and channel. Please escalate this internally with your team as we'd be eager to discuss. Thanks! Answered: Nathan Peace on May 19, 2020 [Your answer](/discussions/27013-are-there-any-plans-to-create-a-chat-tool/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/live-chat/resources?discussions_page=229) - [1](/categories/live-chat/resources) - [2](/categories/live-chat/resources?discussions_page=2) - … - [226](/categories/live-chat/resources?discussions_page=226) - [227](/categories/live-chat/resources?discussions_page=227) - [228](/categories/live-chat/resources?discussions_page=228) - [229](/categories/live-chat/resources?discussions_page=229) - 230 - [231](/categories/live-chat/resources?discussions_page=231) - [Next ›Next ›](/categories/live-chat/resources?discussions_page=231) ## Live Chat Software Reports Mid-Market Grid® Report for Live Chat Summer 2026 G2 Report: Grid® Report Grid® Report for Live Chat Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Live Chat Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Live Chat Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Live Chat Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Live Chat Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Live Chat Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Live Chat Spring 2026 G2 Report: Grid® Report Grid® Report for Live Chat Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Live Chat Spring 2026 G2 Report: Momentum Grid® Report