### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Live Chat Software Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Live Chat Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Live Chat Software Articles [![30+ Live Chat Statistics You Must Know in 2024](https://learn.g2.com/hubfs/G2CM_FI859_Learn_Article_Images_%5BLive_Chat_Statistics%5D_V1a.png "30+ Live Chat Statistics You Must Know in 2024")](https://www.g2.com/articles/live-chat-statistics) [ ### 30+ Live Chat Statistics You Must Know in 2024 ](https://www.g2.com/articles/live-chat-statistics) Some conversations can’t wait. [ ![G2 Staff](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "G2 Staff") GS ](https://learn.g2.com/author/andrew-zangre) by G2 Staff ## Live Chat Software Glossary Terms [![Customer Experience Management](https://learn.g2.com/hubfs/G2CM_GI682_Glossary_Article_Images-%5BCustomer_Experience_Management%5D_V1a.png "Customer Experience Management")](https://www.g2.com/glossary/customer-experience-management-definition) [Customer Experience Management](https://www.g2.com/glossary/customer-experience-management-definition) Customer experience management (CXM) prioritizes personalized experiences at every customer interaction. Learn more about its benefits for businesses. by Holly Landis [![Virtual Assistant](https://learn.g2.com/hubfs/G2CM_GI619_Glossary_Article_Images-%5BVirtual_Assistant%5D_V1a.png "Virtual Assistant")](https://www.g2.com/glossary/virtual-assistant-definition) [Virtual Assistant](https://www.g2.com/glossary/virtual-assistant-definition) A virtual assistant is a software or human agent that performs various tasks in response to any user input. Learn the types and benefits of having one. by Sagar Joshi [![Self-Service Portal](https://learn.g2.com/hubfs/G2CM_GI599_Glossary_Article_Images-%5BSelf_Service_Portal%5D_V1a.png "Self-Service Portal")](https://www.g2.com/glossary/self-service-portal-definition) [Self-Service Portal](https://www.g2.com/glossary/self-service-portal-definition) Self-service portal is an online resource center visitors use to troubleshoot problems without a customer service representative. Learn about its benefits. by Holly Landis [![GPT-3](https://learn.g2.com/hubfs/G2CM_GI583_Glossary_Article_Images-%5BGPT3%5D_V1b.png "GPT-3")](https://www.g2.com/glossary/gpt-3-definition) [GPT-3](https://www.g2.com/glossary/gpt-3-definition) GPT-3 enables businesses to automate their processes. Learn more about the uses of GPT-3, how it works, its best practices, and its benefits. by Sagar Joshi [![Live Chat](https://learn.g2.com/hubfs/G2CM_GI470_Glossary_Article_Images-%5BLive_Chat%5D_V1b.png "Live Chat")](https://www.g2.com/glossary/live-chat-definition) [Live Chat](https://www.g2.com/glossary/live-chat-definition) Live chat is a website tool that allows customers to chat with the company in real time. Learn more about live chat. its common features, and benefits. by Whitney Rudeseal Peet ## Live Chat Software Discussions 0 Question on: UJET [Can you implement a stand alone app on the side of the web based software?](/discussions/27150-can-you-implement-a-stand-alone-app-on-the-side-of-the-web-based-software) For some users with not so good internet connection or high end machines will benefit in using a stand alone app maybe a java based one. In this modern day age, there are still some users that may have slow connection thus a pure web based app maybe a challenge for them or an outdated machine to be used for day to day work. Hey Hector, thanks for the idea! Java and older machines are backwards facing and in contrast to our hardware requirements. Instead, we'll see how we can lower any requirements in a sclable way. Thanks! Answered: Nathan Peace on May 28, 2020 [Your answer](/discussions/27150-can-you-implement-a-stand-alone-app-on-the-side-of-the-web-based-software/comments/new?remote=true) 0 Question on: UJET [¿Why are call from Ujet Call delayed?](/discussions/27149-why-are-call-from-ujet-call-delayed) Normally, calls between customer - agents come with a little delay, it is not significant to be an inconvenience but, can make a call a little bit frustrating for customers We pride ourselves and having the best call quality as a VOIP CCaaS provider. If delays are happening, we want to help eliminate them through local network changes and can help you test. Please reach out to your local IT manager as well as email support@ujet.co and we can see why and eliminate latency in calls. Answered: Nathan Peace on May 28, 2020 [Your answer](/discussions/27149-why-are-call-from-ujet-call-delayed/comments/new?remote=true) 0 Question on: UJET [What improvement would be in future updates](/discussions/27146-what-improvement-would-be-in-future-updates) Have tool as all in one ove all platforms So many. Upcoming updates include SAML 2.0 integrations, deeper CRM integrations, and asynchronous chat configuration. Please reach out to your UJET Customer Success Manager in order to subscribe to our bi-weekly releases. Answered: Nathan Peace on May 28, 2020 [Your answer](/discussions/27146-what-improvement-would-be-in-future-updates/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/live-chat/resources?discussions_page=228) - [1](/categories/live-chat/resources) - [2](/categories/live-chat/resources?discussions_page=2) - … - [225](/categories/live-chat/resources?discussions_page=225) - [226](/categories/live-chat/resources?discussions_page=226) - [227](/categories/live-chat/resources?discussions_page=227) - [228](/categories/live-chat/resources?discussions_page=228) - 229 - [230](/categories/live-chat/resources?discussions_page=230) - [231](/categories/live-chat/resources?discussions_page=231) - [Next ›Next ›](/categories/live-chat/resources?discussions_page=230) ## Live Chat Software Reports Mid-Market Grid® Report for Live Chat Summer 2026 G2 Report: Grid® Report Grid® Report for Live Chat Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Live Chat Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Live Chat Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Live Chat Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Live Chat Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Live Chat Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Live Chat Spring 2026 G2 Report: Grid® Report Grid® Report for Live Chat Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Live Chat Spring 2026 G2 Report: Momentum Grid® Report