### Contents - [**Articles**](#resources-articles) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # IT Service Management Tools Resources ##### Articles, Discussions, and Reports to expand your knowledge on IT Service Management Tools Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## IT Service Management Tools Articles [![What Is Information Technology? (+Uses in Business and Life)](https://learn.g2.com/hubfs/G2CM_FI754_Learn_Article_Images_%5BIT%5D_V1b.png "What Is Information Technology? (+Uses in Business and Life)")](https://www.g2.com/articles/what-is-information-technology) [ ### What Is Information Technology? (+Uses in Business and Life) ](https://www.g2.com/articles/what-is-information-technology) When you hear the phrase IT, you probably think of the techies at your company who fix the computer issues. [ ![Mara Calvello](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mara Calvello") MC ](https://learn.g2.com/author/mara-calvello) by Mara Calvello [![Using G2 Review Data to Choose the Best ITSM Software](https://learn.g2.com/hubfs/ITSM%20software-TL.jpg "Using G2 Review Data to Choose the Best ITSM Software")](https://www.g2.com/articles/using-g2-review-data-to-choose-the-best-itsm-software) [ ### Using G2 Review Data to Choose the Best ITSM Software ](https://www.g2.com/articles/using-g2-review-data-to-choose-the-best-itsm-software) The IT team’s responsibilities have grown significantly since the remote work era. IT professionals have to provide technical support to cross-functional teams, ensure security and compliance for software and hardware use, and address internal and external tickets on time, along with other tasks.  [ ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin") TL ](https://learn.g2.com/author/tian-lin) by Tian Lin [![What Is ITSM? A Guide to All of the Details, Simplified](https://learn.g2.com/hubfs/what%20is%20ITSM@2x.png "What Is ITSM? A Guide to All of the Details, Simplified")](https://www.g2.com/articles/what-is-itsm) [ ### What Is ITSM? A Guide to All of the Details, Simplified ](https://www.g2.com/articles/what-is-itsm) Information technology is at the forefront of modern businesses.It’s the core element that enables day-to-day operations in organizations. ITSM, or IT service management, takes care of this core element and optimizes it for better outcomes while driving business value. It wraps around the IT infrastructure and streamlines processes in the service lifecycle, enabling teams to operate strategically. Furthermore, ITSM software available on the market facilitates it by enabling more efficient, standardized, and effective service delivery.  Let’s dive deeper into understanding ITSM and discover how it can help you optimize your IT infrastructure. [ ![Sagar Joshi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sagar Joshi") SJ ](https://learn.g2.com/author/sagar-joshi) by Sagar Joshi ## IT Service Management Tools Discussions 0 Question on: Cherwell Service Management [What does Cherwell software do?](/discussions/what-does-cherwell-software-do) What does Cherwell software do? It’s more then a ticketing tool, you can extract reports, use mutiple filters to sort data etc Answered: Majid Irfan Baba on November 9, 2022 [Your answer](/discussions/what-does-cherwell-software-do/comments/new?remote=true) 0 Question on: Onspring [What is Onspring used for?](/discussions/what-is-onspring-used-for) What is Onspring used for? Onspring is a great tool for business process automation. It ships with sample processes around Goverenance, Risk, Compliance, Disaster Recovery, Vender Risk Management etc. but can be leveraged to automate any process, i.e. anything your team is currently achieving with a mix of shared sheets and emails would gain levels of efficiency by moving it to Onspring. Answered: 👨🏼‍💻 Roy Verrips on March 23, 2022 [Your answer](/discussions/what-is-onspring-used-for/comments/new?remote=true) 0 Question on: Freshservice [Is there a function where I can input my hardware inventory and associate to a ticket request of such in inventory and have it decrease the count of the total in stock?](/discussions/26821-is-there-a-function-where-i-can-input-my-hardware-inventory-and-associate-to-a-ticket-request-of-such-in-inventory-and-have-it-decrease-the-count-of-the-total-in-stock) ? We can move the items to asset states from in-stock to retired or reserved using asset Automator or manually which decreases the total number of in-stock assets. Learn more- https://bit.ly/3T6KZMh Answered: Hitesh Patiyal on October 16, 2022 [Your answer](/discussions/26821-is-there-a-function-where-i-can-input-my-hardware-inventory-and-associate-to-a-ticket-request-of-such-in-inventory-and-have-it-decrease-the-count-of-the-total-in-stock/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/it-service-management-itsm-tools/resources?discussions_page=41) - [1](/categories/it-service-management-itsm-tools/resources) - [2](/categories/it-service-management-itsm-tools/resources?discussions_page=2) - … - [38](/categories/it-service-management-itsm-tools/resources?discussions_page=38) - [39](/categories/it-service-management-itsm-tools/resources?discussions_page=39) - [40](/categories/it-service-management-itsm-tools/resources?discussions_page=40) - [41](/categories/it-service-management-itsm-tools/resources?discussions_page=41) - 42 - [43](/categories/it-service-management-itsm-tools/resources?discussions_page=43) - [Next ›Next ›](/categories/it-service-management-itsm-tools/resources?discussions_page=43) ## IT Service Management Tools Reports Mid-Market Grid® Report for IT Service Management (ITSM) Tools Summer 2026 G2 Report: Grid® Report Grid® Report for IT Service Management (ITSM) Tools Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for IT Service Management (ITSM) Tools Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for IT Service Management (ITSM) Tools Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for IT Service Management (ITSM) Tools Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for IT Service Management (ITSM) Tools Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for IT Service Management (ITSM) Tools Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for IT Service Management (ITSM) Tools Spring 2026 G2 Report: Grid® Report Grid® Report for IT Service Management (ITSM) Tools Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for IT Service Management (ITSM) Tools Spring 2026 G2 Report: Momentum Grid® Report