Incident Management Software Resources

AlertOps is an incident management and response platform that allows ITOps, ITSM, DevOps, and SecOps teams, network operations centers, and managed service providers to efficiently, accurately, and seamlessly identify, analyze, and solve major, critical, and complex IT events and issues. This reliable, adaptive, and intelligent tool helps organizations and teams in different industries minimize service downtime, ensure business continuity and security, and enhance operational efficiency. AlertOps sends the right incident alerts to the right team members and stakeholders at the right time through phone call, email, and SMS. Users can get all the information and details they need in order to properly and quickly understand and respond to incidents. IT incidents and alerts can also be automatically routed or escalated based on specific policies, rules, and conditions. The platform provides workflow automation and system integration capabilities. Users will be able to leverage such features to streamline their processes and tasks for incident response and resolution and improve communication and collaboration with people inside and outside of the organization. If you have any further questions you can talk to us growth@alertops.com https://alertops.com/

Onspring is a great tool for business process automation. It ships with sample processes around Goverenance, Risk, Compliance, Disaster Recovery, Vender Risk Management etc. but can be leveraged to automate any process, i.e. anything your team is currently achieving with a mix of shared sheets and emails would gain levels of efficiency by moving it to Onspring.

Much of RunDeck's power is in its ability to leverage external scripting. For us, because we utilize Jira, we tied into the API of Jira to get the status of the case. The job would only be executed if the Jira case was in the correct status, and that status could only be obtained in Jira if it were approved by a specific set of people.