Incident Management Software Resources

Very basic deployments take 2-4 hours net, more sophisticated setups with multiple system and communication integration can take up to a couple of days. Full roll-out at enterprise customers takes between 1-6 months.

Yes, Enterprise Alert supports a high-availability deployments and provides a variety of related features like clustering & failover, geo-redundancy, communication channel backups, message queuing, persistent notifications and much more.

Unlike many basic notification products which for instant use a POP3 mailbox to process critical events, Enterprise Alert integrates with 3rd party applications via specific 2-way, agent-less(!) connectors. This leaves your existing infrastructure almost untouched and integration becomes plug&play. It also makes integration much more powerful by enabling a more granular processing and filtering of information and the subsequent addressing of alerts. It also enables the feedback of notification workflow results into the event source, e.g. updating a status of an incident ticket if it was accepted by a user on a mobile phone. On top, Enterprise Alert provides a range of basic, open APIs like SOAP, XML file, SMTP, etc.